Chandan Singh

Designed and implemented Sun Life’s PoC and PoT lifecycle framework (pre‑exploration → scale or shelve), standardizing global innovation delivery.
• Built a centralized Innovation Marketplace cataloguing internal and external solutions for cross-team reuse—reducing redundant procurement.
• Led Innovation Month (3-month global ideation challenge) and Startup Week, resulting in 11 internal ideas scaled and multiple startups onboarded.
• Accelerated vendor onboarding by 40% across compliance, legal, finance, and third-party risk teams.
• Owned enterprise innovation platform used globally for hackathons and ideation (25+ events supported).
• Managed all internal and external audit preparations, ensuring compliance and green audit outcomes.
• Served as the single point of contact (PCO) for all innovation-related external queries and coordination.
• Led Innovation Council operations, chaired by MD of SLGS; tracked and managed ETNLT-level action items.
• Delivered strategic dashboards, monthly innovation newsletters, and executive-level progress reporting.
• Conducted consulting assignment for Pinnacle Care (Sun Life-acquired US firm), initiating two projects:
• GenAI-powered medical document summarization (reduced onboarding from days to hours)
• Audio analytics for client-contact center conversations (ensuring service accuracy)
• Signed and managed ~70 NDAs and contracts with external startups, accelerators, and academic partners—ensuring compliance and efficient onboarding.
• Led and managed Sun Life’s internship program; onboarded, mentored, and supervised 10+ interns across multiple innovation projects, overseeing their full engagement lifecycle.

• Supported delivery of GenAI pilots and FinTech solutions across international teams.
• Handled PoC risk tracking, budget alignment, value measurement, and executive-level coordination.
• Led governance reviews and created Scope of Work documents for external partners.
• Established academic collaborations with IIT Indore and initiated IIT Delhi engagement.
• Created internal newsletters and dashboards to track portfolio OKRs and delivery milestones.

Delivered 20% productivity improvement via Lean Six Sigma Green Belt project on inter-operator variation.
• Proposed 30+ Lean ideas, saving CAD 100K annually across service operations.
• Transitioned 20+ processes from Canada to India, managing knowledge transfer, SOP creation, and risk controls.
• Led team performance reviews, mentoring, cross-training, and daily quality assurance