Chandan S Rai
Operations Manager
Bengaluru
Summary
Dynamic Operations Manager with a proven track record at NKP Empire, enhancing customer satisfaction and streamlining processes. Excelled in problem-solving and staff management, significantly improving performance metrics. Skilled in operations management and fostering team collaboration, I've driven success by mentoring teams and leading by example, achieving notable improvements in efficiency and client retention.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Operations Manager
NKP Empire
09.2023 - 09.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Senior Associate
Genpact
05.2022 - 11.2023
- Trained and supported new team members, maintaining culture of collaboration.
- Mentored junior associates, fostering professional growth and helping them reach their full potential.
- Communication and timely updates on project progress.
- Supported sales teams by providing insightful analytics which contributed towards exceeding quarterly targets.
- Negotiated contracts with vendors, securing competitive pricing while maintaining quality standards.
Real Estate Consultant
Rai Associate
02.2019 - 03.2022
- Communicated with clients to understand property needs and preferences.
- Researched commercial and residential real estate deals.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Improved client retention rate by consistently following up with past clients, ensuring their ongoing satisfaction and loyalty.
Advisor
Agies
11.2017 - 12.2018
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Education
Bcom - Commerce
Shisrutha College
Bengaluru, India 04.2001 -
Skills
Operations Management
Problem-Solving
Customer Service
Performance monitoring
Staff Management
Process Improvement
Performance reporting
Inventory Management
Incidents management
Timeline
Operations Manager
NKP Empire
09.2023 - 09.2024
Senior Associate
Genpact
05.2022 - 11.2023
Real Estate Consultant
Rai Associate
02.2019 - 03.2022
Advisor
Agies
11.2017 - 12.2018
Bcom - Commerce
Shisrutha College
04.2001 -
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