Chandan Tiwari
Associate Account Manager
Mumbai
Summary
A result-oriented professional with 6 Years & 4 Months of experience in Account Management, Business Opportunity Research, Service Delivery & Project Execution. Currently associated with Fidelis Technology services Pvt Ltd. as Associate Account Manager. A dynamic profession in Account Management, Project Execution, Service Delivery & Client Success. Highly efficient at Sourcing and screening candidates' profiles for Market Research. An effective communicator, problem solving & organizational abilities.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Associate Account Manager
Fidelis Technology services Pvt Ltd.
09.2020 - Current
- Serve as the lead point of contact for all customer account management matters.
- Build and maintain strong, long-lasting client relationships.
- Develop new business with existing clients and identify areas of improvement.
- Prepare reports on account status.
- Assist with challenging client requests or issue escalations as needed.
- Answer client queries and identify new business opportunities among existing customers.
- To ensure that projects are executed within the Budgets allocated by the management.
- To undertake projects by identifying issues and priorities; communicating and coordinating requirements; evaluating optional courses of action; changing perceptions and providing direction.
- Currently Handling Kyndryl - Volvo, Kyndryl - Shell, DXC - Bank of Baroda, NTT Data - Apollo Tyre, HPE - MRF, SONY PICTURES, LUPIN & GODREJ Projects.
Business Development Manager
Prospur Hr Consulting Pvt. Ltd.
08.2019 - 08.2020
- Handling entire responsibilities pertaining to New Business Development as well as Account Management Functions. Ensuring follow up by passing leads to appropriate team members with call of action, date, complete profile information, sources, etc.
- Lead generation activity via social media, LinkedIn, Budding Portals, and posting company profile on different portals Like different Employment Portals.
- Using Different Employment portals for get in touch with hr of the company to approach them to get empanel.
- Generating New Leads & Getting more business from the existing client.
- Coordinate with Internal teams as well as client form smooth function of work.
- Handling Recruitment team as well as BD Team.
- Arranging Meetings with client accordingly visits to every corporates company to visit.
- Maintain good relationship with client as well as recruitment team to get the work done.
- Making service agreement, Finalizing the budget, Approval of Budget.
Project Executive
Bonace Engineering Pvt. Ltd.
07.2018 - 08.2019
- To undertake projects by identifying issues and priorities; communicating and coordinating requirements; evaluating optional courses of action; changing perceptions and providing direction.
- To obtain timesheets from Site Co-Ordinator's by 3rd of every month, consolidate it and send it to Accounts so that salary can be processed.
- To share additional manpower requirements with HR team if any.
- To send vendor invoices with Accounts team by 5th of every month.
- To strategize and support the Managers in planning and implementing change and organizational development initiatives that have a positive and measurable impact on business.
- Develop amicable relations with employees, union and government authorities and ensure proactive resolution of issues/ grievances raised of employees/ union for maintaining harmonious relations.
- Travel and stay at site depending upon Project Requirements.
- To ensure that projects are executed within the Budgets allocated by the management.
- To identify business opportunities and generate leads within the allotted Projects/ Ongoing projects of the Company.
- Currently Handling HMPL, L&T, BORL, Nayara Energy & CEIL Projects.
Education
Master of Management Studies - Marketing
MSIBM Institute of Business Management
MSIBM06-2022
Bachelor Management Studies - undefined
Chetana's Hazarimal Somani College
Bandra, MumbaiStd. 12 (HSC) - undefined
K.G. Mittal Collage
Malad, MumbaiStd. 10 (SSC) - undefined
Purushottam High School
Bandra, MumbaiSkills
Effective communication
Extra-Curricular Activities
Worked as the Marketing coordinator for College Events. Worked as the class representative of TYBMS Marketing Batch. Worked as an Organizer in Inter and Intra College Event.
Internship
INTERNSHIP PROJECT on EVOLUTION OF GEEK SQUAD IN VODAFONE
Professional Summary - Synopsis
- A result-oriented professional with 6 Years & 4 Months of experience in Account Management, Business Opportunity Research, Service Delivery & Project Execution.
- Currently associated with Fidelis Technology services Pvt Ltd. as Associate Account Manager.
- A dynamic profession in Project Execution, Service Delivery & Client Success.
- Highly efficient at Sourcing and screening candidates' profiles for Market Research.
- An effective communicator, problem solving & organizational abilities.
Personal Information
- Hobbies: Cricket, Travelling, Listening Music.
Certification
ITIL 4 - Foundation Certificate in IT Service Management
Timeline
ITIL 4 - Foundation Certificate in IT Service Management
03-2025
Associate Account Manager
Fidelis Technology services Pvt Ltd.
09.2020 - Current
Business Development Manager
Prospur Hr Consulting Pvt. Ltd.
08.2019 - 08.2020
Project Executive
Bonace Engineering Pvt. Ltd.
07.2018 - 08.2019
Bachelor Management Studies - undefined
Chetana's Hazarimal Somani College
Std. 12 (HSC) - undefined
K.G. Mittal Collage
Std. 10 (SSC) - undefined
Purushottam High School
Master of Management Studies - Marketing
MSIBM Institute of Business Management
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