Summary
Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic

Chandan Tripathy

Bengaluru

Summary

Offering excellent project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Consultant - Project Management

Ernst & Young LLP
Bengaluru
01.2022 - Current
  • Defined scopes, managed resources, and oversaw schedules in line with stakeholder and project owner specifications.
  • Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
  • Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
  • Conducted regular status meetings with clients to discuss progress reports, deliverables and upcoming tasks related to their SAP projects.
  • Brought in additional project personnel and resources to meet demands.
  • Coordinated with stakeholders to ensure successful completion of all assigned tasks within the established timeline.
  • Identified, addressed and either resolved or escalated SAP project issues.

Associate Project Manager

Nineleaps Pvt Ltd.
Bengaluru
06.2021 - 01.2022
  • Provided regular status updates to senior management regarding progress on active projects.
  • Identified potential risks associated with assigned projects and developed mitigation strategies.
  • Maintained close connection with project personnel to quickly identify and resolve problems.
  • Ensured quality control throughout the entire SAP project lifecycle by monitoring progress and making adjustments as needed.
  • Conducted regular status meetings with clients to discuss progress reports, deliverables and upcoming tasks related to their SAP projects.
  • Identified any potential risks or issues associated with a given project, taking corrective action when necessary.
  • Coordinated with stakeholders to ensure successful completion of all assigned tasks within the established timeline.
  • Worked with cross-functional teams to achieve goals.

Consultant - Project Management

Capgemini Invent
Mumbai
12.2019 - 06.2021
  • Assisted senior leadership in developing strategies related to ongoing projects.
  • Collaborated with stakeholders to ensure successful completion of projects within budget and timeline constraints.
  • Set project schedules and oversaw milestones for duration of project.
  • Created detailed reports outlining the status of all active projects.
  • Produced thorough, accurate and timely reports of project activities.
  • Established communication protocols between internal teams and external customers and partners.
  • Facilitated meetings to discuss project objectives, scope changes, timelines, deliverables, resources and risks.
  • Led meetings with internal team members, consultants and contractors.
  • Developed and updated project plans to document objectives, technologies, schedules, and funding.

Business Analyst

HDFC Life
Mumbai
08.2018 - 12.2019
  • Analyzed and tracked data to prepare forecasts and identify trends.
  • Assessed programs to identify risks or problems to determine appropriate responses.
  • Defined key data points and data sources to track against measurable performance indicators and produce useful reports.
  • Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
  • Collaborated with stakeholders to define features, integrations and partnerships.
  • Collected business intelligence data from industry reports, public information or purchased sources.
  • Identified needs of customers promptly and efficiently.
  • Analyzed customer data to determine trends in purchasing behavior.
  • Gathered and organized data to analyze current industry trends.
  • Monitored project timelines by tracking milestones, deliverables, tasks.
  • Provided guidance on software design principles, coding standards, best practices, techniques, methods and toolsets used in the development lifecycle process.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Leveraged analytical skills to input and compile data gathered from various sources.
  • Planned and completed group projects, working smoothly with others.

Deputy Manager of Customer Service

ICICI Bank
Mumbai
05.2014 - 05.2015
  • Ensured that all customer service representatives were up-to-date on product knowledge and technical support processes.
  • Responded quickly and effectively to any urgent matters arising from internal or external sources.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Analyzed data from Customer Relationship Management systems to better understand customers' needs.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Participated in weekly team meetings to review progress towards goals set by upper management.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Worked closely with other departments such as marketing, sales, IT and finance to ensure seamless integration of services across teams.
  • Analyzed reports to identify trends in customer feedback and took corrective action when needed.
  • Managed daily operations of the customer service department, including staffing, scheduling, and training

Education

MBA - Data Science & Analytics

Symbiosis International University
Pune
04-2018

Post Graduate Diploma - Banking And Financial Support Services

Manipal University
Bengaluru
05-2014

B.Tech - Computer Science

Silicon Institute of Technology
Bhubaneswar
04-2011

Skills

  • Project Management
  • Root Cause Analysis
  • Project Planning
  • Data Analysis
  • Project Tracking
  • Cross-Functional Collaboration
  • Agile Methodology
  • Client Relations
  • Project Scheduling
  • Meeting Facilitation
  • Software Development Lifecycle
  • Stakeholder Communications
  • Strong Analytical Skills
  • Microsoft Excel
  • Sprint Planning
  • Risk Identification
  • Scrum Processes
  • Presentation Skills
  • Stakeholder Management
  • Software Process Management (SDLC)
  • Backlog Management
  • Jira
  • Scrum
  • Python Programming
  • Kanban
  • SAP S/4 HANA
  • Confluence
  • Smartsheet

Certification

  • Certified Scrum Product Owner - Scrum Alliance
  • Certified Scrum Master - Scrum Master

Languages

English
First Language
Hindi
Proficient (C2)
C2
Bengali
Proficient (C2)
C2
Odia
Upper Intermediate (B2)
B2

Accomplishments

I Am Exceptional

Awarded by Ernst & Young, Jul 2022
Awarded for Being Digitally Transforming-Championing New Technologies to Transform Businesses and Embracing Digital Mindset to be Prepared for the Future of Work.

Timeline

Senior Consultant - Project Management

Ernst & Young LLP
01.2022 - Current

Associate Project Manager

Nineleaps Pvt Ltd.
06.2021 - 01.2022

Consultant - Project Management

Capgemini Invent
12.2019 - 06.2021

Business Analyst

HDFC Life
08.2018 - 12.2019

Deputy Manager of Customer Service

ICICI Bank
05.2014 - 05.2015

MBA - Data Science & Analytics

Symbiosis International University

Post Graduate Diploma - Banking And Financial Support Services

Manipal University

B.Tech - Computer Science

Silicon Institute of Technology

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Chandan Tripathy