Chandan Wadhwa
New Delhi
Summary
Accomplished in enhancing operational efficiency and spearheading process optimization at Amazon Development Centre Private Limited, I excel in data analytics and project management. My expertise in cross-functional collaboration and problem-solving led to significant improvements in business performance and customer satisfaction, maintaining a 90% data quality standard.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Catalog Associate (French) | EMEA | MENA |
Amazon Development Centre Private Limited
11.2019 - Current
- Designed and implemented operational processes to enhance efficiency and streamline workflows.
- Led cross-functional projects from initiation to completion, ensuring timely delivery.
- Conducted data analysis to support decision-making and improve business performance.
- Collaborated with Retail, Vendor, and NIS teams to align strategies and achieve business goals.
- Managed business performance by tracking key metrics and conducting root cause analysis.
- Spearheaded process optimization initiatives, improving long-term efficiency.
- Regularly updated SOPs to align with Amazon's business standards.
- Boosted customer satisfaction by promptly addressing and resolving catalog-related inquiries.
Catalog Associate (French) | EMEA |
Amazon Development Centre Private Limited
07.2017 - 10.2019
- Managed inventory and stock control, ensuring catalog accuracy.
- Coordinated global catalog alignment across multiple marketplaces.
- Handled returns and liquidations, ensuring accurate product information.
- Led cross-functional teams to maintain 90% data quality standards.
French Practitioner
Concentrix Daksh Services India Pvt. Ltd
09.2014 - 06.2017
- Provided customer support via email for Amazon.fr customers.
- Assisted customers with order processing and shipment tracking.
- Managed customer accounts, proactively resolving issues.
- Conducted training sessions for new team members
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Education
B2 Level French -
Alliance Française
Delhi07-2017
Bachelor of Arts -
University of Delhi
07-2013
Skills
- Data Analytics & Process Optimization
- Project Management & Lean Six Sigma
- Cross-Functional Collaboration & Root Cause Analysis
- Communication & Problem-Solving
- Critical thinking and decision making
- Stakeholder Engagement & Management
- Streamlining workflows, reducing inefficiencies
Additional Information
PROJECTS
- Automated Reporting System (2018): Reduced quality errors and improved accuracy by 90%.
- Purchase Order Automation (2019): Decreased inflow issues and reduced dependency on retail stakeholders by 20%.
- Automated Image Updating (2023): Reduced manual involvement and saved 1.3 headcount costs.
- Developing a centralized automation system to update attributes across marketplaces with one click.
Certification
Professional Project Management Certification (PMI)
Timeline
Senior Catalog Associate (French) | EMEA | MENA |
Amazon Development Centre Private Limited
11.2019 - Current
Catalog Associate (French) | EMEA |
Amazon Development Centre Private Limited
07.2017 - 10.2019
French Practitioner
Concentrix Daksh Services India Pvt. Ltd
09.2014 - 06.2017
Professional Project Management Certification (PMI)
B2 Level French -
Alliance Française
Bachelor of Arts -
University of Delhi
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