CHANDAN YADAV C
Mysuru
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
8
8
years of professional experience
Work History
Assistant Manager
CMS INFO SYSTEMS LTD
06.2023 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Technical Support Engineer
CMS INFO SYSTEM LTD
11.2017 - 06.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed multiple concurrent support cases with precision and focus, resulting in a high rate of case closure within target timelines.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
Technical Support Engineer
AGS TRANSACTION PVT LTD
12.2016 - 10.2017
- Diagnosed and troubleshot hardware, software and network issues.
- Patched software and installed new versions to eliminate security problems and protect data.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
Education
BE - ECE
Jnana Vikas Institute of Technology
Bidadi, Bengaluru 04.2016
PUC -
JSS PU college
Nanjangud, Mysuru2012
SSLC -
SBNHS School
BG Nagar, Mandya2010
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Operations management
- Scheduling and planning
- Customer relationship management
Accomplishments
- Title: Raspberry Pi Based Global Industrial Monitoring and Controlling through Wireless Communication
- Description: This project proposes an advanced system for process management via a credit card sized single board computer called raspberry pi based multi parameter monitoring hardware system designed rl78 microcontroller that measures and controls various global parameters
- The system comprises of a single master and slave and a raspberry pi system that can either operate on windows or Linux operating system
Languages
English
Advanced (C1)
Hindi
Intermediate (B1)
Kannada
Bilingual or Proficient (C2)
Telugu
Upper intermediate (B2)
Additional Information
Technical Skills
- Assembling and disassembling, Installation, configuration and maintenance of systems and peripherals like printers, etc
- Provide technical and application support for customers facing any issue with software, storage, Hardware and OS related issue
- Monitoring and maintenance and troubleshooting of network Lan.
- Troubleshooting hardware and software problems.
- Installing and updating antivirus at regural intervals.
- Provide Remote support to installation and configuration on client environment.
Declaration
I hereby declare that the information furnished above is true and complete to the best of my knowledge.
Thanking you
Timeline
Assistant Manager
CMS INFO SYSTEMS LTD
06.2023 - Current
Technical Support Engineer
CMS INFO SYSTEM LTD
11.2017 - 06.2023
Technical Support Engineer
AGS TRANSACTION PVT LTD
12.2016 - 10.2017
BE - ECE
Jnana Vikas Institute of Technology
PUC -
JSS PU college
SSLC -
SBNHS School
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