CHANDANA A M
Digital Engineer
Bengaluru,KA
Work Preference
Summary
Microsoft-certified Power Platform Developer with hands-on experience delivering Power Apps and Power Automate solutions in healthcare production environments.
Certified in PL-900, PL-200, and PL-400, with strong expertise in Dataverse, Power Fx, and Copilot-driven low-code design.
Proven at transforming complex business processes into secure, scalable automation solutions across the full application lifecycle.
Focused on driving efficiency, reliability, and measurable business outcomes through intelligent automation.
Overview
2
2
years of professional experience
4
4
Certifications
4
4
years of post-secondary education
Work History
IT Applications Analyst
TridentCare
09.2025 - Current
- Provide L1/L2 application support for cloud-based healthcare systems in live production environments.
- Resolved 200+ incidents and service requests in ServiceNow, supporting 100+ users and ensuring uninterrupted operations that directly support patient care.
- Supported Azure Active Directory (Intune) for user provisioning, MFA configuration, and access management; maintained Horizon Client VM environments for secure access.
- Supported DDF data production, SQL monitoring, reporting workflows, and troubleshooting across network/IP, Zscaler, and system components.
- Acted as the primary point of contact during high-priority incidents, ensuring timely communication with users and leadership.
- Coordinated with cloud, network, and infrastructure teams while adhering to ITIL best practices.
- Impact: Reduced MTTR and restored services rapidly during critical access outages through coordinated incident management.
- GenAI Contribution:
- Co-developed and deployed “TRIGENT”, an AI-powered ServiceNow chatbot trained on KB articles and historical ticket data.
- Reduced troubleshooting time by 60%, improved first-level resolution accuracy, and enabled image-based error analysis that reduced manual effort by 70%.
Manual Tester
Solta Med
03.2025 - 09.2025
- Created detailed test cases and documented defects for D365 SCM modules including Inventory Management, Procurement & Sourcing, Sales Order Processing, and Warehouse Operations, improving defect clarity and collaboration by 30%.
- Executed functional and regression testing using RSAT and IntellQA within Agile sprint timelines, increasing test execution efficiency by 25%.
- Logged and tracked defects in ServiceNow, helping reduce post-release issues by 35%Collaborated closely with developers to validate fixes and support stable production deployments, reducing re-open defects by 20%.
- Impact: Standardized test cases and strengthened RSAT regression packs, improving overall test coverage by 40% and significantly lowering recurring defects.
Power Apps Developer
Elevance AmeriBen
10.2024 - 03.2025
- Designed and deployed “Change Form Request”, a Power Apps Canvas application that replaced email-based change requests with a centralized, auditable workflow in a healthcare environment.
- Built Power Automate workflows for approvals, notifications, escalations, and status updates, improving request visibility and SLA compliance by 40%
- Designed secure and scalable Dataverse tables and data models aligned with Power Platform governance standards.
- Collaborated directly with business stakeholders to gather requirements, validate use cases, and refine workflows, reducing rework and requirement gaps by 30%.
- Used Microsoft Copilot to optimize Power Fx formulas and automation logic, improving application performance and maintainability by 25%.
- Impact: Eliminated manual approval bottlenecks through automated workflows and in-app status tracking, reducing turnaround time by 50%.
Digital enginner
Sonata Software
Bangalore, Karnataka
03.2024 - Current
- Built strong relationships with clients through clear and effective communication
- Delivered successful project outcomes by maintaining accurate documentation and meeting deadlines.
- Worked closely with stakeholders to coordinate tasks and ensure smooth execution.
- Presented technical updates to stakeholders in a clear and easy-to-understand manner..
Education
Bachelor’s in Computer Science - Computer Science
Channabasaveshwara Institue To Technology
Tumkūr, India 05.2019 - 05.2023
Skills
Power Platform: Power Apps (Canvas), Power Automate, Dataverse, Microsoft Copilot, Power Fx
Data & Integration: Dataverse, SharePoint, Excel, SQL, DDF (Data Production)
Testing & QA: Manual Testing, RSAT, IntellQA, Test Case Design
ITSM & Cloud: ServiceNow, ITIL Basics, Azure Active Directory (Intune), Horizon Client VM, Zscaler, Network/IP Management, Healthcare & Hospital Systems
Accomplishments
- Achieved 95%+ SLA adherence by completing L1/L2 application support tasks with accuracy and efficiency in a live healthcare production environment.
- Achieved improved system stability for 100+ users by effectively supporting application access, MFA, and cloud-related issues across critical healthcare systems.
- Documented and resolved 200+ application, access, and production issues, leading to a 30–40% reduction in repeat incidents and improved service reliability.
- Achieved 60–70% reduction in troubleshooting and knowledge lookup time by introducing AI-powered automation (TRIGENT chatbot) within ServiceNow for support tasks.
- Resolved high-impact application defects through structured functional and regression testing using RSAT and IntellQA, improving release stability and reducing post-release defects.
- Used Microsoft Excel to support incident tracking, reporting, and operational monitoring, improving visibility into trends and enabling faster decision-making for support teams.
Certification
PL-900 – Microsoft Power Platform Fundamentals
Affiliations
- Microsoft Power Platform Community – Member
- ServiceNow Community – Member
- Microsoft Learn – Active Learner
TOOLS & PLATFORMS
Power Apps | Power Automate | Dataverse | Microsoft Copilot | ServiceNow | RSAT | IntelliQA | Microsoft 365 | Azure Active Directory (Intune) | Horizon Client VM | DDF | Zscaler
Timeline
IT Applications Analyst
TridentCare
09.2025 - Current
Manual Tester
Solta Med
03.2025 - 09.2025
Power Apps Developer
Elevance AmeriBen
10.2024 - 03.2025
Digital enginner
Sonata Software
03.2024 - Current
Bachelor’s in Computer Science - Computer Science
Channabasaveshwara Institue To Technology
05.2019 - 05.2023