CHANDANA CHANDRAN
Kochi
Summary
Experienced with identifying and capitalizing on growth opportunities to drive business success. Utilizes market insights and strategic planning to foster beneficial partnerships and expand client bases. Track record of effective collaboration and negotiation, resulting in significant contributions to organizational growth.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work History
Business Development Officer
ESAF BANK
Kakkanad
01.2024 - Current
- Generated new business with marketing initiatives and strategic plans.
- Built relationships with colleagues to facilitate teamwork, cooperation and success.
- Boosted client satisfaction by identifying and addressing their specific needs through tailored business solutions.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Kept meticulous client notes and updated account information in company databases.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Finance Executive Officer
KOTAK MAHINDRA BANK
Alappuzha
03.2021 - 01.2022
- Increased portfolio growth by producing business opportunities through referrals and events.
- Managed a diverse portfolio of auto loans while maintaining strict adherence to regulations and guidelines.
- Assisted in product development of innovative auto financing solutions to meet customer demands.
- Established strong relationships with clients to build trust and loyalty to the bank's services.
- Processed loan applications and managed them from start to finish.
Customer Relationship Manager
KARTHIK MOTORS (YAMAHA BIKE CORNER)
Alappuzha
01.2019 - 01.2021
- Created customer support strategies to increase customer retention.
- Made customers aware of current and new programs and services.
- Enhanced customer satisfaction by addressing and resolving customer queries, concerns, and complaints in a timely manner.
- Managed customer relations on ongoing basis to maximize customer retention.
- Championed the use of CRM software within the sales team to effectively track leads, manage client relationships, and analyze valuable data for informed decision making.
- Increased showroom sales by implementing effective sales strategies and maintaining strong customer relationships.
- Implemented innovative merchandising techniques to highlight key products and increase overall sales volume.
- Resolved problems, improved operations and provided exceptional service.
- Listened to customer needs and desires to identify and recommend optimal products.
Finance Executive Officer
CSB BANK LTD
Alappuzha
01.2019 - 01.2021
- Increased customer satisfaction by addressing inquiries and providing thorough explanations of processes.
- Analyzed credit reports to determine the eligibility of applicants and their capacity for loan repayment.
- Worked with customers in person to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting including income, credit reports, and other information.
Education
Bachelor of Commerce - Accounting And Finance
Madurai Kamaraj University
Tamil Nadu 12.2019 - 12.2021
Skills
- Business intelligence
- Client acquisition
- Relationship building and rapport
- Relationship management
- CRM management
- Customer service
- Team leadership
- Sales and marketing
- Operations
- Financial operations
Languages
- English
- Hindi
- Tamil
- Malayalam, Bilingual or Proficient (C2)
- English, Upper intermediate (82)
- Hindi, Elementary (A2)
- Tamil, Upper intermediate (82)
Timeline
Business Development Officer
ESAF BANK
01.2024 - Current
Finance Executive Officer
KOTAK MAHINDRA BANK
03.2021 - 01.2022
Bachelor of Commerce - Accounting And Finance
Madurai Kamaraj University
12.2019 - 12.2021
Customer Relationship Manager
KARTHIK MOTORS (YAMAHA BIKE CORNER)
01.2019 - 01.2021
Finance Executive Officer
CSB BANK LTD
01.2019 - 01.2021