Chandana Davuluri

• Utilized positive communication to encourage Students and promote integrity and respect.
• Developed strong relationships with students '' families to encourage support and involvement in their Ability growth.
• Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
• Analyzed and evaluated team performance metrics to identify areas of improvement.
• Mentored assistant coaches to develop their leadership skills and improve their understanding of public speaking
• Assessed strengths and weaknesses of oneself to develop valuable techniques and increase preparedness.

• Collaborated with Government outsourcing project in Health and welfare department as consultant and got certified as a state trainer for medical officers
• Created and developed detailed work plans to meet business priorities and deadlines.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
• Delivered high-quality presentations to medical officers , effectively communicating project objectives and results.
• Designed tailored training programs for employees at various levels within the organization, boosting overall skillsets.

• Associated with Ace Social Foundation for training and placing disabled candidates in MNC
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported student physical, mental, and social development using classroom games and activities.
• Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
• Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.

• Trained IT Officer’s in Soft skills in a short term project
• Offered ongoing coaching services after workshops ended by providing follow-up emails containing additional tips or resources related to covered topics.
• Provided constructive feedback to participants throughout the training process, fostering self-awareness and personal growth among attendees.
• Established a supportive environment that encouraged open discussion and active participation from all trainees during each session.
• Coached individual employees on how to apply learned soft skills techniques in their daily work routines, resulting in improved job performance and satisfaction.

• Worked in Infosys BPO Ltd as a senior process executive for BT (British Telecom)

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.

• Interacting with the US Customers who has issues related telephone connection, broadband connections, bt tv and bt sports.
• Identified and resolved problems through root cause analysis and research.
• Monitored compliance and filing requirements in conjunction with staff and management.
• Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
• Replacing the failed orders, fast tracking the orders if necessary.
• Informing the customers about the latest promotions, new Launches.

• Worked in ICICI Bank Ltd as a phone banking officer for Canadian Process and UK Process
• Assigning high priority calls in order to resolve the issue.

Validating the information which are collected by the engineers at the end of the day

• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Strengthened customer relationships through excellent communication skills, active listening, and understanding individual needs.
• Maintained strict adherence to confidentiality policies, ensuring the protection of sensitive client information at all times.
• Improved efficiency by staying up-to-date on regulatory changes and adjusting procedures accordingly.
• Provided valuable feedback on customer interactions, helping improve overall service quality and satisfaction levels within the organization.

• Assigning high priority calls in order to resolve the issue.
• Validating the information which are collected by the engineers at the end of the day
• Updating the information in system and keeping a track record for the same.
• Verifying with the customers through mail, phone whether the problem resolved.
• Responded to client requests or questions.
• Maintained records of account specific service problems and assisted in prioritizing work requests.
• Reported project status to drive on-time project deliverables.
• Assisted project teams to achieve project objectives and activities.
• Optimized internal processes for increased efficiency, resulting in improved workflow across departments.