Chandana Gajavelli

• Company Overview: Product Based Company: Project Manager.
• Collaborated with product owners, team members to define solutions and drive progress.
• Planned Agile best practices and encourage team cohesion, overcoming impediments, and hurdles to productivity.
• Facilitated Scrum Ceremonies– sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
• Applied agile methodology to shorten cycle time and achieve target margins.
• Managed product backlog and supported Scrum framework for monthly sprint releases.
• Coached teams in Agile practices and provide necessary training to create positive mindset to Agile methodologies.
• Worked to provide continuous improvement for product development lifecycle.
• Worked closely and listened to team members' feedback to identify issues and resolve conflicts.
• Monitored and tracked project progress to support timely completion.
• Worked across teams to find solutions and answers to issues encountered by engineering personnel.
• Researched current trends to stay knowledgeable in Scrum methods.

Strong expertise in large-scale, cross-functional delivery, stakeholder governance, and
change adoption within regulated environments.
Demonstrated capability in managing complex integrations, payment-related customer
journeys, compliance-driven initiatives, and enterprise platforms, with hands-on
experience in planning, execution, risk control, financial tracking, and steering-level
reporting. Recognized for execution discipline, proactive risk escalation, and securing
stakeholder buy-in across business, technology, and vendor teams.Key Responsibilities
• Own end-to-end project delivery: scope definition, planning, execution, release,
and stabilization.
• Translate business and regulatory requirements into structured delivery plans,
milestones, and execution roadmaps.
• Manage cross-functional application teams (Salesforce, BI, Webshop, UX, SAP,
DevOps) and external dependencies.
• Maintain risk registers, dependency maps, technical debt logs, and mitigation
strategies.
• Drive financial governance: effort estimation, delivery forecasting, vendor
coordination, and cost tracking.
• Prepare and present steering-level updates, decision logs, and executive
dashboards.
• Ensure compliance readiness, documentation standards, audit evidence, and
approval workflows.
• Lead cutover planning, rollback readiness, go-live execution, and hypercare
management.
Key Projects (Payments & Transaction-Relevant Initiatives)
• Proactive Shipment & Status Notifications – Transaction-triggered customer
communications improving trust and reducing contact rates.
• Refund & Replacement Proactive Notifications – End-to-end customer journey
automation aligned with financial transactions and delays.

• Consent Management (Account Holders & Newsletter) – Regulatory-compliant
consent collection impacting customer communication and payment journeys.
• Lite Accounts for Guest Customers – Identity and consent enablement supporting
checkout and payment flows.

• NPS Optimization Initiatives – Customer experience improvements across post-
payment interactions.

pact.

• Planning project activities such as scoping, estimation, tracking, change management, delivery management & post implementation support, implementing project plans within pre-set budgets & deadlines.
• Understanding client needs & requirements and incorporate feedback into program strategies.
• Ensuring successful execution of programs by coordinating cross-functional teams, monitoring progress, and mitigating risks.
• Establishing and maintaining strong relationships with key stakeholders, both internal and external.
• Allocating resources, including manpower, equipment, and materials, to meet program timelines & budget.
• Implementing risk management processes to minimize the impact of unforeseen issues on program timelines.
• Managing program budgets, tracking expenditures, and ensuring adherence to financial guidelines.
• Applying and monitoring quality control processes to ensure delivery of high-quality products and services.
• Preparing regular status reports to executive leadership, highlighting achievements, challenges, and future.
• Identifying opportunities for process improvement and efficiency gains within the program management framework.
• Fostering a collaborative and innovative work environment, promoting professional growth and development among team members.
• Acting as a liaison between the customer & internal teams to ensure alignment and customer expectations are met.
• Key Result Areas: