CHANDANA IYER

Expert Resource management Business Partner focused on improving business outcomes with proactive approach and skills in process analysis, business problem-solving and cross-functional collaboration. Leverages business data to understand operations and develop solution-oriented strategies.

15+ years of experience in the IT Sector. A Strategic Planner with expertise in streamlining and running process operations successfully. 9+ years strong experience in Requirement Gathering, Sourcing and Fulfillment, Capability Building and Pyramid Optimization for the respective accounts, Fresher Management and Predictive Hiring based on Market Trend Analysis. Has vast experience in Resource Management, Bench Management, Talent Acquisition, Career Management, Capability building and Planning having worked in BPO, ITO and Applications Verticals in the current Organization. Closely work with Talent Acquisition and Vendor Management teams to source profiles from the available talent pool.

• Bench Management
• Program Management
• Career Management
• Process Improvement
• Quality, Governance & Compliance Assurance
• Fresher Management
• People Management
• Capability Planning
• Sourcing & Fulfilment/Talent Acquisition
• Training and Development
• Requirement Analysis
• Manpower Planning

• Summit Awards for Business Wins for the organization
• Key Contribution in Successful implementation of "PeopleSoft - Talent Acquisition Module"
• Award for Outstanding Performance & Lasting Contribution in Microsoft Process as a "Quality Analyst Officer"

Windows [All versions], C, C++, HTML, Java, VB 6.0, MS SQL Server, Basic knowledge of Oracle MySQL, People Soft, BPM, ERRMS, HCM, Microsoft, MS-Excel 2010, Variant

• Talent Fulfilment Group, Mphasis, Aug 2010 to Present, Resource Management, Business Partner (Assistant Manager), Track the Sales/Delivery Resource projection based on confirmed project/Pipeline Business / ongoing Project Ramp down., Track Resource Demand/ Supply and Resource forecasting/existing and New Opportunities through the in- house built tools., Participation during the Solutioning Phase to gather the required details on technology stack, locations, Pyramids, etc. And help in Planning the staffing availability, Compilation and Analysis of Billed & unbilled data Finance , driving it to Maximum possible accuracy, Maintain the Bench resource for further project allocation., Capability Building: Skill Analysis, Observing the market trend and upskilling and cross training the Internal pool for later deployment., Work with the Onsite Resourcing Centre for process support and resource movement /allocation., Co-ordinating with project teams, recruitment /Talent Acquisition team for identifying and allocating resources., Understanding key Skill competencies /skills in order to identifying and allocating resources., Check on the resources working from other Line of Business and work on their releases to increase utilization, Participate in Weekly / Monthly reviews, Campus Hiring [ Fresher's], SPOC for Internal and External Audits
• Bench Manager, Mphasis, Aug 2010 to Present, Resource Management, Bench Manager, DRP (Deployable Resource Pool) Management, Maintain the Talent Pool for future project allocation., Co-ordination with Delivery Leaders/business partners for effective mapping/closures., Identifying & bridging the skill gap. Planning, Executing & Tracking trainings for DRP resources., Providing admin & leadership support to DRP resources., Checking relocations and deputation interests of the Talent Pool/bench employees., Co-ordinating with internal (Other Teams within RMG) & external (HR, Admin, TI, L&D, etc.) to facilitate DRP Management process., Tracking & control the DRP & NDP from the bench cost perspective
• Career Management, Mphasis, Aug 2010 to Present, Resource Management, Career Management, Internal Job Posting ( IJP) ,Employee Initiated / Internal Job Rotation [Company initiated ], Internal Job Posting ( IJP) Enable employees to enhance their careers through opportunities within the organization by creating a standard, transparent process for internal job postings/rotation., Governance of IJP / IJR process, End to End Execution of the process., Metrics and analysis, work with HR excellence team on policy review and updates.
• Earthlink [ESP], Microsoft, Swift [HP], Mphasis, Jan 2007 to July 2010, ISP/Networking, Server Management, Printer H/w & S/w, Quality Analyst/ Sr. QA, Set up QA guidelines and QA legend for 2 Major Projects in BPO - Microsoft & HP., Monitoring agents, Providing feedback and coaching to agents, Conduct team huddles to keep the team updated with changes, Conduct and attend External / Internal Calibrations, Analyze Process Performance- agent-wise/Team-wise, Maintain /Send Consolidate Reports & Documentation, Daily /Weekly / Monthly /Quarterly Reports [PPT,Excel]
• Capone US ; Earthlink [ESP], Msource / Mphasis, Nov 2004 to Dec 2006, Banking, ISP/Networking, CSR/TSR, Handled L1 and escalation calls and played key role in resolving DSL, Home Networking and email issues, preparing technical documentation & writing, Incorporated technical expertise for updating the knowledge base to ensure all common problems and technical resolution details are up-to-date, including job-related processes are updated in a timely manner and reflect the current processes used within the organization., Was part of the Focus group which groomed us for the next role, handled multiple roles such as SME, L2 escalation, QA and shift leader.
• Business Development & Marketing Team, Nandi info lines pvt ltd, Dec 2003 to Sept 2004, Sales & Marketing, IT Sector, Business Development Executive, Worked on new proposals for existing clients and new clients on long terms projects, Clients Meeting, co-ordinating with the clients and the technical Department, I Was in charge of Multimedia Section which included Website Development, Online portals, Web casting, Corporate Presentations in 700 MB CDs as well as 48 MB CDs, KIOSK design and development

Logistics, Airlines And Transportation, Banking And Capital Markets, Communication, Media And Entertainment (CME), Consumer Industries And Retail, Devops, AWS, RPA, Microservices, Python, Restful, Oracle -Fusion, JDE, OBIEE, SOA, PSFT, ERP SAP, Java Technologies, Mainframe Technologies - IMS DB, COBOL, AS400, ICBS, Mobility - Andorid , IOS, Testing, UX/UI Development, C, C++, Prolog, Biztalk

Insurance, telecom, BPM -PEGA, TPF, MS dynamics, IBM datapower, Flexcube, serviceNow, TIBCO, ITO skills such as Wintel , PPM, DCS, Networking

Level 3 till level 9 , 2-3 yrs till 15+ yrs.

100, 600, 5

Career Growth, Better Role and Salary

9.5L CTC

BCA

Assistant Manager, Senior Manager, level 8

• Total Experience: 18 years
• Notice Period: 3 Months, Can negotiate for 2 months.
• Date of Birth: 12/19/79
• Gender: Female
• Marital Status: Single

Drawing & Painting, Travelling, Trekking, Movies, listening to music, Reading, Video gaming

Industry standards