CHANDANA MUNGAMURUGU
Chintalapudi
Summary
Dedicated and detail-oriented IT professional with over 2 years of experience in incident management, technical troubleshooting, and service improvement. Committed to delivering high-quality support and enhancing operational efficiency through innovative solutions and continuous improvement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Associate
Cognizant Technology Solutions
04.2022 - Current
- Working as an associate in THE FA Project
- Gained significant exposure of working in Servicenow and SolarWinds Tools
- Demonstrated strong troubleshooting skills by resolving complex technical issues related to applications, Windows servers, and Windows services, resulting in a 30% decrease in recurring problems
- Maintaining accurate and comprehensive tickets, logs, and records in accordance with ITIL best practices
- Provided access management to critical applications and acted as the first level of response to incident tickets
- Capable in reduceding the average incident resolution time by 20% through the implementation of streamlined processes and proactive monitoring.
Education
BE - Agriculture
PYDAH College of Engineering
05.2021
12th - MPC
Narayana Junior College
05.2016
10th -
Marry Immaculate High School
05.2014
Skills
- Basics in Azure
- SolarWinds (Monitoring Tool)
- ServiceNow (ITIL based Tool)
- Database (MySQL)
- MS Office
Certification
Microsoft Certified: Azure Administrator Associate
Accomplishments
- Got appreciations from clients for resolving critical applications when it went down.
- Provided effective first-level support, resolving 85% of incident tickets on the first contact, significantly improving user satisfaction.
Languages
English
Tamil
Telugu
Hobbies
Love dancing and proactively participating in all sports activities.
Timeline
Associate
Cognizant Technology Solutions
04.2022 - Current
12th - MPC
Narayana Junior College
10th -
Marry Immaculate High School
BE - Agriculture
PYDAH College of Engineering
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