Chandana S

• Processed incoming payments, applied them to appropriate accounts, and recorded transactions accurately.
• Conducted follow-up on delinquent accounts, negotiating payment terms, and resolving issues to facilitate timely payment.
• Assisted in reconciling monthly financial statements and preparing reports for management review.
• Provided exceptional customer service by addressing billing inquiries and resolving issues promptly.
• Prepared and sent invoices to clients, ensuring all charges were correctly applied and documented.
• Developed and implemented billing procedures and systems to ensure accuracy in invoicing customers.
• Monitored account balances and collected overdue payments, improving overall cash flow.
• Collaborated with the finance team to streamline billing processes and implement improvements.
• Managed customer accounts, maintained accurate records, and ensured timely follow-up on outstanding invoices. Preparing, verifying, and processing all invoices (Manual/Automatic) and creating credit notes for the services rendered as per the agreed SLA/TAT.
• Billing customer as per the subscription level, according to their contractual forms.
• Downloading the statement, reviewing, and verifying payment details, including remittance advice and supporting documents, to ensure accurate and complete application to cash.
• Create case, identify, and resolve payment discrepancies or unapplied/unidentified payments through research and communication with accounts receivables teams.
• Creating month-end reports (MIS, Payments, and invoicing).
• Working with other teams, such as sales and customer success, to solve customer inquiries on invoices and payments.
• Quality checks, customer complaints, regularize process flow to control over escalations.
• Reconciliation and customizing device reports (Monthly charges, proration charges) as per the invoice and daily reconciliation of payments ensure financial accuracy and transparency. Working knowledge on tools like Zuora, NetSuite, Salesforce, Live streaming dashboards, and Azuga portal.
• ADHOC order booking and updating, sales order creation in Oracle NetSuite, Zuora, and Salesforce as per the subscription-wise billing.
• Analyzed customer account information, credit ratings, payment histories, and other factors to determine appropriate payment terms for customers.

• Highly experienced in loan closing, funding, and post-closing follow-up activities. Sound knowledge of escrow closings, wire transfers, and departmental procedures.
• Immense knowledge of customer service techniques and telephone etiquette.
• Proficient in using a computer, the MS Office Suite, and the voicemail system.
• Ability to provide business development support to Escrow Officers. Ability to create and provide estimated closing statements for clients.
• Produced and presented initial escrow documents accurately and on time.
• Received escrow-based worksheet from escrow officer and prepared closing documents accordingly.
• Delivered wiring instructions and issued wire transfers, as required.
• Requested payoff and assumption statements, and edited the given figures.
• Oversaw and assisted with quoting of fees and creation of recording packages.
• Developed and maintained strong professional relationships with Escrow department employees.
• Awarded as the best employee of the month twice over a period.

For over 25 years, Visionet has been an innovation-centric and engineering-first, digital-driven company serving over 350 global enterprises across the CPG, Retail, Banking & Financial Services, Food & Beverage, Manufacturing & Distribution, and Life Sciences industries. A competent professional with 12 months of experience in the US Mortgage process: US Mortgage Processing, Appraisal Report Management.

• Communicating with borrowers, county records, and corporate offices.
  Direct deals with appraisers and clients via call, email, and chat.
• Quality check. Process training, Valuations |Appraisal/Loan life cycle.
• Maintain a working knowledge of quality standards.
• Reporting to onshore about status of process of the reports/files.
• Analyze the weekly errors from the report and educate the team.

• A competent professional experience with 12 months of commendable experience in Employee Expense Management: Performing auditing activities for all the expenses submitted by the employees with the help of Expense Express Toll, APT Toll, Amex Toll, and Service Now Toll for Emails.
• Audited expenses which were submitted on the T&E card, Meeting Card, and Purchasing Card.
• Maintaining accuracy of the auditing reports up to 95%, as per client's requirement.
  Handle queries via calls and emails.
• Performing Accenture-related activities like consolidating the teams' daily productivity, tracking errors, and consolidating teams' GPH. Reporting the same to Management.
• Auditing the expenses claimed by the employee.
• Helping employees to submit their expenses in the Expense Express tool.
  Handling escalation calls on late fee charges of their Credit Cards.
• Handling 35 to 45 inbound calls.
• Adhere to the policy of solving the issue on a step-by-step procedure.
• Processing the reports for the final payment after auditing the expenses.
• Creating tickets and processing the payments.
• Talk clients through a series of actions, either via email or chat, or through phone.

• Collections and Credit Management.
• Finding the issues of the Payments in Oracle, sending mails to customers.
• Checking the correct billing and shipping information of the customer.
• Resolving the payment issues once we get confirmation from the customers, using Oracle tool.
• Responding to the customer's queries regarding the status of the order.
• Processing the Refunds using tools like SAP, ORACLE, PEUOPS, PAYPAL, ORBITAL, and PAYMENTECH.
• Creating cases and processing the payments for Client Pearson Publications, based on purchase orders provided by the customers.
• Handling purchase invoices and accounts of customers.
• Processing and releasing of order after the payments.
• Process customer request by reviewing data for deficiencies and resolving the problem.
• Monitor customer account details, identify and investigate nonpayments, delayed payments, and other irregularities.
• Working on a generic mailbox and replying to customers' queries.
• Investigate the problem, resolve it.
• Processing Credit Card Refunds and Payments.
• Answering incoming calls and making outbound calls to customers regarding payments and add-ons.
• Daily maintenance on accounts of customers, which include address change, removing block from customer account, payments, details on statements, and account balance set up.
• Receive and enter invoices, and take effective ownership of customer requests.
• Identify and resolve problems or complaints from customers, and meet the needs of the customer with appropriate resolution.
• Maintain customer confidence and protect operations by keeping information confidential.
• Education Assisting, Guiding, and Coordinating with customers for smooth functioning of the business.