CHANDANA KASSA
Cardiff
Summary
MSc Food Science & Technology graduate with hands-on experience in food safety, quality control, and assurance within top food manufacturing and retail companies in India and the UK. Skilled in HACCP Level 3 implementation, internal/external audits, CAPA, and sensory/microbiological testing. I’m passionate about ensuring food quality and consumer safety while supporting innovation in product development and regulatory compliance. Seeking impactful roles in QA/QC, Food Safety, or Production to contribute to global food standards and industry best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Premier
03.2024 - 07.2025
- Ensured compliance with food safety and hygiene standards (HACCP, GMP) in a fast-paced retail environment, reducing non-conformance issues.
- Conducted daily inspections of perishable products to monitor shelf-life, freshness, and labeling, resulting in decreasing the expired stock.
- Collaborated with team members to implement quality assurance SOPs for storage, display, and temperature control of FMCG and fresh food items.
- Supported internal audits and customer safety checks, ensuring store readiness for third-party inspections and improving audit scores.
- Trained new retail staff on food handling procedures, allergen management, and sanitation practices, improving team compliance and food safety awareness.
Food Quality Assurance technician
Two sisters Food group
01.2023 - 02.2024
- Conducted quality checks (visual, weight, temperature) to ensure product specifications.
- Enforced HACCP protocols on the production line, reducing non-compliance incidents.
- Delivered HACCP, GMP, and quality training, improving team efficiency by 15%.
- Led audit readiness, achieving zero non-conformities during external inspections.
- Collaborated with store managers to improve safety compliance, boosting efficiency by 10%.
- Conducted surprise audits (FMCG & fresh produce), reducing spoilage rates.
- Investigated complaints using RCA and applied CAPA, reducing issues by 30%.
Quality Assurance
ITC PVT LTD
07.2021 - 08.2022
- Conducted quality checks on raw, in-process, and finished goods per ITC and regulatory standards.
- Implemented HACCP & GMP protocols, reducing non-conformance incidents.
- Performed RCA and CAPA for customer complaints and quality deviations.
- Collaborated with R&D and production to optimize processes and enhance product quality.
- Trained staff on QC procedures, boosting adherence to safety standards.
- Maintained QMS records including inspections, audits, and non-conformance reports.
- Ensured traceability of raw materials and final goods across the supply chain.
- Contributed to product development with insights on quality and shelf-life testing.
Education
Masters - Food Science and Technology
Cardiff Metropolitan University
09.2024
Bachelor of Science - Agriculture
Lovely Professional University
05.2021
Skills
- HACCP LEVEL 3
- GMP
- QMS
- Microsoft PowerPoint
- Advance EXCEL
- Microbiological Testing
- Sensory Analysis
- Chemical Analysis
- Physical Testing
- BRCGS
- FDA Regulations
- Food Safety Standards
- Statistical Process Control (SPC)
- Root Cause Analysis
- SOPs
- Traceability
- Internal Auditing
- Non-conformance Reports
- Allergen Management
- Shelf-Life Testing
- Food Labeling Standards
- Inventory control
Certification
Certified in HACCP Level 3 for Manufacturing.
Projects
Research Project: Rheological Analysis of Yogurt, Mayonnaise & Edible Oils
• Investigated flow behavior and textural stability of yogurt, mayonnaise, and oils using rotational rhinometry.
• Measured viscosity, yield stress, and viscoelastic properties under varied shear rates and temperatures.
• Evaluated impact of formulation changes (fat, stabilizers) on mouthfeel, consistency, and spread ability.
• Applied rheological models (Power Law, Herschel–Bulkley) to analyze non-Newtonian flow characteristics.
• Compiled findings into technical reports and presented results in academic seminars.
Product Development: High-Protein Immune-Boosting Energy Ball
· Developed a clean-label, high-protein energy ball infused with immune-supporting ingredients (vitamin C, zinc, turmeric).
· Conducted in-depth market research to align product formulation with consumer trends and nutritional demands.
· Led R&D trials to optimize formulation for taste, texture, and extended shelf life without preservatives.
· Ensured compliance with FDA food labelling regulations and nutritional claims.
· Collaborated cross-functionally on sustainable packaging and strategic product positioning for successful market launch.
Timeline
Store Manager
Premier
03.2024 - 07.2025
Food Quality Assurance technician
Two sisters Food group
01.2023 - 02.2024
Quality Assurance
ITC PVT LTD
07.2021 - 08.2022
Bachelor of Science - Agriculture
Lovely Professional University
Masters - Food Science and Technology
Cardiff Metropolitan University
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