CHANDANA KASSA
Cardiff
Summary
MSc Food Science & Technology graduate with hands-on experience in food safety, quality control, and assurance within top food manufacturing and retail companies in India and the UK. Skilled in HACCP Level 3 implementation, internal/external audits, CAPA, and sensory/microbiological testing. I’m passionate about ensuring food quality and consumer safety while supporting innovation in product development and regulatory compliance. Seeking impactful roles in QA/QC, Food Safety, or Production to contribute to global food standards and industry best practices.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Store Manager
Premier
Cardiff, United Kingdom
03.2024 - 07.2025
- Ensured compliance with food safety and hygiene standards (HACCP, GMP) in a fast-paced retail environment, reducing non-conformance issues.
- Conducted daily inspections of perishable products to monitor shelf-life, freshness, and labeling, resulting in decreasing the expired stock.
- Collaborated with team members to implement quality assurance SOPs for storage, display, and temperature control of FMCG and fresh food items.
- Supported internal audits and customer safety checks, ensuring store readiness for third-party inspections and improving audit scores.
- Trained new retail staff on food handling procedures, allergen management, and sanitation practices, improving team compliance and food safety awareness.
Food Quality Assurance technician
Two sisters Food group
Newport, United Kingdom
01.2023 - 02.2024
- Conducted quality checks (visual, weight, temperature) to ensure product specifications.
- Enforced HACCP protocols on the production line, reducing non-compliance incidents.
- Delivered HACCP, GMP, and quality training, improving team efficiency by 15%.
- Led audit readiness, achieving zero non-conformities during external inspections.
- Collaborated with store managers to improve safety compliance, boosting efficiency by 10%.
- Conducted surprise audits (FMCG & fresh produce), reducing spoilage rates.
- Investigated complaints using RCA and applied CAPA, reducing issues by 30%.
Quality Assurance
ITC PVT LTD
Hyderabad, India
07.2021 - 08.2022
- Conducted quality checks on raw, in-process, and finished goods per ITC and regulatory standards.
- Implemented HACCP & GMP protocols, reducing non-conformance incidents.
- Performed RCA and CAPA for customer complaints and quality deviations.
- Collaborated with R&D and production to optimize processes and enhance product quality.
- Trained staff on QC procedures, boosting adherence to safety standards.
- Maintained QMS records including inspections, audits, and non-conformance reports.
- Ensured traceability of raw materials and final goods across the supply chain.
- Contributed to product development with insights on quality and shelf-life testing.
Education
Masters - Food Science and Technology
Cardiff Metropolitan University
09.2024
Bachelor of Science - Agriculture
Lovely Professional University
05.2021
Skills
- HACCP LEVEL 3
- GMP
- QMS
- Microsoft PowerPoint
- Advance EXCEL
- Microbiological Testing
- Sensory Analysis
- Chemical Analysis
- Physical Testing
- BRCGS
- FDA Regulations
- Food Safety Standards
- Statistical Process Control (SPC)
- Root Cause Analysis
- SOPs
- Traceability
- Internal Auditing
- Non-conformance Reports
- Allergen Management
- Shelf-Life Testing
- Food Labeling Standards
- Inventory control
Certification
Certified in HACCP Level 3 for Manufacturing.
Projects
Research Project: Rheological Analysis of Yogurt, Mayonnaise & Edible Oils
• Investigated flow behavior and textural stability of yogurt, mayonnaise, and oils using rotational rhinometry.
• Measured viscosity, yield stress, and viscoelastic properties under varied shear rates and temperatures.
• Evaluated impact of formulation changes (fat, stabilizers) on mouthfeel, consistency, and spread ability.
• Applied rheological models (Power Law, Herschel–Bulkley) to analyze non-Newtonian flow characteristics.
• Compiled findings into technical reports and presented results in academic seminars.
Product Development: High-Protein Immune-Boosting Energy Ball
· Developed a clean-label, high-protein energy ball infused with immune-supporting ingredients (vitamin C, zinc, turmeric).
· Conducted in-depth market research to align product formulation with consumer trends and nutritional demands.
· Led R&D trials to optimize formulation for taste, texture, and extended shelf life without preservatives.
· Ensured compliance with FDA food labelling regulations and nutritional claims.
· Collaborated cross-functionally on sustainable packaging and strategic product positioning for successful market launch.
Timeline
Store Manager
Premier
03.2024 - 07.2025
Food Quality Assurance technician
Two sisters Food group
01.2023 - 02.2024
Quality Assurance
ITC PVT LTD
07.2021 - 08.2022
Bachelor of Science - Agriculture
Lovely Professional University
Masters - Food Science and Technology
Cardiff Metropolitan University