Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

CHANDANA KASSA

Cardiff

Summary

MSc Food Science & Technology graduate with hands-on experience in food safety, quality control, and assurance within top food manufacturing and retail companies in India and the UK. Skilled in HACCP Level 3 implementation, internal/external audits, CAPA, and sensory/microbiological testing. I’m passionate about ensuring food quality and consumer safety while supporting innovation in product development and regulatory compliance. Seeking impactful roles in QA/QC, Food Safety, or Production to contribute to global food standards and industry best practices.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Store Manager

Premier
03.2024 - 07.2025
  • Ensured compliance with food safety and hygiene standards (HACCP, GMP) in a fast-paced retail environment, reducing non-conformance issues.
  • Conducted daily inspections of perishable products to monitor shelf-life, freshness, and labeling, resulting in decreasing the expired stock.
  • Collaborated with team members to implement quality assurance SOPs for storage, display, and temperature control of FMCG and fresh food items.
  • Supported internal audits and customer safety checks, ensuring store readiness for third-party inspections and improving audit scores.
  • Trained new retail staff on food handling procedures, allergen management, and sanitation practices, improving team compliance and food safety awareness.

Food Quality Assurance technician

Two sisters Food group
01.2023 - 02.2024
  • Conducted quality checks (visual, weight, temperature) to ensure product specifications.
  • Enforced HACCP protocols on the production line, reducing non-compliance incidents.
  • Delivered HACCP, GMP, and quality training, improving team efficiency by 15%.
  • Led audit readiness, achieving zero non-conformities during external inspections.
  • Collaborated with store managers to improve safety compliance, boosting efficiency by 10%.
  • Conducted surprise audits (FMCG & fresh produce), reducing spoilage rates.
  • Investigated complaints using RCA and applied CAPA, reducing issues by 30%.

Quality Assurance

ITC PVT LTD
07.2021 - 08.2022
  • Conducted quality checks on raw, in-process, and finished goods per ITC and regulatory standards.
  • Implemented HACCP & GMP protocols, reducing non-conformance incidents.
  • Performed RCA and CAPA for customer complaints and quality deviations.
  • Collaborated with R&D and production to optimize processes and enhance product quality.
  • Trained staff on QC procedures, boosting adherence to safety standards.
  • Maintained QMS records including inspections, audits, and non-conformance reports.
  • Ensured traceability of raw materials and final goods across the supply chain.
  • Contributed to product development with insights on quality and shelf-life testing.

Education

Masters - Food Science and Technology

Cardiff Metropolitan University
09.2024

Bachelor of Science - Agriculture

Lovely Professional University
05.2021

Skills

  • HACCP LEVEL 3
  • GMP
  • QMS
  • Microsoft PowerPoint
  • Advance EXCEL
  • Microbiological Testing
  • Sensory Analysis
  • Chemical Analysis
  • Physical Testing
  • BRCGS
  • FDA Regulations
  • Food Safety Standards
  • Statistical Process Control (SPC)
  • Root Cause Analysis
  • SOPs
  • Traceability
  • Internal Auditing
  • Non-conformance Reports
  • Allergen Management
  • Shelf-Life Testing
  • Food Labeling Standards
  • Inventory control

Certification

Certified in HACCP Level 3 for Manufacturing.

Projects

Research Project: Rheological Analysis of Yogurt, Mayonnaise & Edible Oils

 • Investigated flow behavior and textural stability of yogurt, mayonnaise, and oils using rotational rhinometry. 

• Measured viscosity, yield stress, and viscoelastic properties under varied shear rates and temperatures.

 • Evaluated impact of formulation changes (fat, stabilizers) on mouthfeel, consistency, and spread ability.

 • Applied rheological models (Power Law, Herschel–Bulkley) to analyze non-Newtonian flow characteristics. 

• Compiled findings into technical reports and presented results in academic seminars.


Product Development: High-Protein Immune-Boosting Energy Ball

· Developed a clean-label, high-protein energy ball infused with immune-supporting ingredients (vitamin C, zinc, turmeric).

· Conducted in-depth market research to align product formulation with consumer trends and nutritional demands.

·  Led R&D trials to optimize formulation for taste, texture, and extended shelf life without preservatives.

· Ensured compliance with FDA food labelling regulations and nutritional claims.

· Collaborated cross-functionally on sustainable packaging and strategic product positioning for successful market launch.

Timeline

Store Manager

Premier
03.2024 - 07.2025

Food Quality Assurance technician

Two sisters Food group
01.2023 - 02.2024

Quality Assurance

ITC PVT LTD
07.2021 - 08.2022

Bachelor of Science - Agriculture

Lovely Professional University

Masters - Food Science and Technology

Cardiff Metropolitan University
CHANDANA KASSA