Chandaneswar Panigrahy

As an IT support professional at TPSODL (Fluentgrid), I provided technical assistance and support for hardware, software, and network issues. Focused on delivering high-quality service to ensure user satisfaction, and operational efficiency. Collaborated with the IT team to troubleshoot and resolve technical problems effectively. Provided support for various IT systems and network infrastructure, ensuring minimal downtime for users. Documented and tracked issues in the incident management system for transparency and accountability. Assisted in the implementation of new technologies to enhance service delivery.

• Maintained knowledge of advances in information technology systems and applications.
• Provided technical support for various IT systems, ensuring minimal downtime for users.
• Documented and tracked issues in the incident management system for transparency and accountability.
• Utilized various software and tools to streamline processes and optimize performance.

Service Desk Coordinator & Call Dispatcher at Sony Service Center, delivering exceptional support for customer inquiries and technical issues. Acted as a liaison between clients and technical teams to ensure quick, efficient resolutions. Developed and maintained process documentation to streamline operations and improve service efficiency.

• Coordinated service requests and dispatched technicians to resolve customer issues promptly.
• Monitored service levels to ensure compliance with SLAs, resulting in improved customer satisfaction.
• Implemented a tracking system for service requests, improving incident management.