Chandani Zaa

• Well versed with general billing function. As payment processing, Adjustment posting and pricing.
• Experience with Client tools such as Pricing center, customer center.
• Daily working on INCIDENT, SERVICE REQUEST and resolving them as per SLA's.
• Policy opcode modification and testing by test nap. Functional knowledge of data migration projects.
• Customer Account.
• Production Billing.
• Failed order Management.
• Data Reconciliation on Weekly Basis.
• Ad hoc invoicing.
• Managing day to day customer related issue which we received via Remedy tool, Emails.
• Report generation as per the business requirements.
• Work orders related to different application's access and removal.
• DB Maintenance. SIM Management

• Working on Production billing for Sweden.
• Daily order failure management.
• Handling business service requests.
• Resolved customer related issue via ITSM tool.
• Data Reconciliation on daily basis.

• BRM (Vodafone Qatar)
• Well versed with general billing function. As payment processing, Adjustment posting and pricing.
• Experience with Client tools such as Pricing center, customer center, collection configure center.
• Policy opcode modification and testing by test nap. Functional knowledge of data migration projects.

1. Customer Account

2. Production Billing

3. Production Billing

4. Order data

• Managing day to day customer related issue which we received via Remedy tool.
• Performing Price and name change, Production level change Service requests on requirement basis.
• Trial Billing. Data reconciliation on weekly basis

• Ensured 24×7 database availability, reliability and security while in a production environment.
• Working with Amdocs CRM and Order Management System (OMS) Tools.
• Creating orders and completing it from Negotiation till Purge with the help of OMS tools.
• Creating orders and completing it from Negotiation till Purge with the help of OMS tools.
• Perform advanced research to problem solve system issues as well as correct integrity issues with critical Orders.
• Responsible for various ad-hoc requests and distribution of tasks.
• Monitor daily systems processes, insuring 100% data processing accuracy rate on critical data that determines company revenue.

• Helped perform bulk data import to Siebel database using EIM.
• Creating users, Positions, responsibilities & assigning views to the responsibility as required.
• Monitors Siebel server & sometimes restart the services.
• Creating RCR (batches), one-time jobs as required.
• Resolving the technical issues faced by Business User in Day to Day Business Activities.ie. Providing support and enhancement to L2 & L1 level.
• Responsible for writing SQL to verify the data and fixing the problems. Responsible for Creating orders, Barring and unbarring.