Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Chandan Kishore Mishra

Bangalore

Summary

Health care professional with extensive experience working with doctors, hospitals, and diagnostic centers in close collaboration to develop business, expand networks, and develop new tech products and offering throughout India.

Overview

8
8
years of professional experience

Work History

Group Manager - Doctor Relations

MediBuddy
Bangalore
04.2022 - 09.2023
  • Onboarded more than 30000 doctors and 10000 hospitals across India for cashless OPD consultation
  • Managed the onboarding of new doctors for online consultations and increased CSAT to 4.8
  • Doctor Payouts - MIS, P&L, GMV reports generation and visualization.
  • SLA, CSAT, DSAT Metrics tracking to increase business efficiency
  • Operational improvements helped in savings and improved profit margins.
  • Responsible for handling complete DC payment process
  • Managed recon process for DC payments
  • Onboarded top hospital doctors for offline consultations
  • Onboarded top hospital for offline consultations - Fortis, Max, Medanta, Manipal Hospital etc.
  • Supply demand exercise on regular basis to provide online consultation in less than 10 mins.
  • Onboarded Doctors for online consults from T1 cities
  • More than 500 qualified medical practitioners onboarded to manage the high consultation flow during COVID case surges.
  • As a result of the onboarding of new doctors, we were able to provide a better customer service experience
  • Worked closely with Tele Underwriting Operations team to increase conversions during the financial year closure, resulting in a 3.5X increase in conversions.
  • Improved PnL through renegotiated rates and health check packages with partners

Senior Manager - Doctor Relations

MediBuddy
Bangalore
10.2021 - 03.2022
  • Retention of Existing Doctors
  • Driving field sales team to make sure supply and demand expectations met as per the requirement
  • Created SOP's to improve Operational challenges
  • Coordinated with cross-vertical stakeholders to meet requirements
  • Provider partner payment - Reconciliation, Payment discounting, MIS
  • Worked closely with tech team to develop Tech solutions for payment automations

Manager - Doctor Relations

MediBuddy
Bangalore
05.2019 - 09.2021
  • Onboarded more than 1200+ doctors(MBBS and MD Doctors) for B2B and B2C processes.
  • Vendor Management
  • Meeting with medical colleges and offline partners to expand doctors network
  • Reduced percase consultation rate for online consultation
  • Successfully onboarded doctors from T1 cities and managed to get 80% supply demand within 3-4 weeks of timeframe

Relationship Manager

DocsApp(Now MediBuddy)
Bangalore
02.2018 - 04.2019
  • Doctor onboarding for B2C and B2B Consultations
  • Managed more than 65 doctors on a daily basis
  • Conducting training sessions for new doctors on App usage
  • Existing doctors and new on-boarded doctor's account creation & management
  • Managed Weekly and Monthly doctor payment
  • Doctors background check after the completion of the on-boarding process
  • Conducting surveys and providing feedback to doctors on improvising their experience/performance
  • Doctors entry/exit process management

Content Lead

MedInfi
Bangalore
05.2017 - 02.2018
  • Data verification and updation in backend portal
  • Expand and launch new city by acquiring new doctors and hospitals
  • Regular visit to clinics, hospital for existing data verification

Content Associate

MedInfi
Bangalore
02.2016 - 04.2017
  • Data verification calls to doctors and clinics to verify existing entries
  • MIS report creation for new changes in listings
  • Verification of data collected from offline team by calling the hospital or clinic's receptionist

Education

Bachelor of Commerce - Commerce

C.C Singh University
Meerut
04-2017

Skills

  • Healthcare Networking
  • Doctor Hiring
  • MIS
  • PnL and Cost Management
  • Account Reconciliation
  • Client Engagement
  • Customer Relations
  • Strategic Planning
  • Performance Improvement
  • Business Development
  • Operations Management
  • Relationship Building
  • Issue Resolution

Accomplishments

  • Star performer Award - MediBuddy

Languages

English
First Language

Timeline

Group Manager - Doctor Relations

MediBuddy
04.2022 - 09.2023

Senior Manager - Doctor Relations

MediBuddy
10.2021 - 03.2022

Manager - Doctor Relations

MediBuddy
05.2019 - 09.2021

Relationship Manager

DocsApp(Now MediBuddy)
02.2018 - 04.2019

Content Lead

MedInfi
05.2017 - 02.2018

Content Associate

MedInfi
02.2016 - 04.2017

Bachelor of Commerce - Commerce

C.C Singh University

Similar Profiles

CREATE PROFILE
Chandan Kishore Mishra