Chandan Kumar
Bangalore
Summary
Adept individual with more than 6 years working of experience in diverse industries of HealthCare,Logistics and Banking and generated average of 1 Cr Quarterly revenue for business. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.
Overview
6
6
years of professional experience
Work History
City Manager
Even Healthcare
10.2023 - Current
- Appointed and managed department associates to maintain smooth operations between different functional areas.
- Work with startups and corporate for strategic alliances for cross selling of various insurance products. Develop commercial and strategic relationships with our key targeted partners.
- Work with stakeholders internal and external to ensure that Alliance and Partnership goals are synchronized with organizational goals.
- Negotiate and finalize deals with partners and alliances that benefit the company.
- Co-created annual budget and submitted it to Higher Management for review and approval.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Area Manager
Practo
07.2020 - 10.2023
- Created employee schedules to align coverage with forecasted demands and generated MRR of 15 lakhs per Month .
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Established and maintained 200 accounts, expanding territory by 1 Cr.
- Leveraged market knowledge to capitalize on emerging opportunities and maintain consistent growth rate at 60% or higher.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies by using Salesforce.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Identified and communicated customer needs to supply chain capacity and quality teams.
CUSTOMER RELATIONSHIP MANAGER
BLACKBUCK
09.2019 - 03.2020
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Assisted customers with opening accounts and signing up for new services.
- Produced and implemented customer satisfaction guarantee program which directly resulted in 80% increase in sales.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Developed and implemented value-added strategies for FastTag and fuel to increase profitability, expand market share and cement customer relationships
- Maintained statistical database of customers using LeadSquare/SalesForce for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.
CUSTOMER RELATIONSHIP OFFICER
BANKBAZAAR
11.2018 - 09.2019
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
- Worked with clients to address and respond to client and partnership management issues.
- Logged call information and solutions provided into internal database.
- Educated customers about Insurance, FFR, Financial fitness report & Mutual funds options and processed purchases.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
ASSISTANT MANAGER
BAJAJ FINSERV
06.2018 - 11.2018
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Demonstrated exemplary customer service by engaging clients on sales floor.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
BE - COMPUTER SCIENCE
AMC College of Engineering
Bangalore06.2018
Skills
- Employee performance evaluations
- Recruiting and interviewing
- Training
- Sales growth
- Business Development
- Business planning
- Negotiation
- Sales forecasting
- MS Excel
- Salesforce
Accomplishments
Received Ace Award,Spot award,Value Champ Award,Highest Margin Award from Practo.
Timeline
City Manager
Even Healthcare
10.2023 - Current
Assistant Area Manager
Practo
07.2020 - 10.2023
CUSTOMER RELATIONSHIP MANAGER
BLACKBUCK
09.2019 - 03.2020
CUSTOMER RELATIONSHIP OFFICER
BANKBAZAAR
11.2018 - 09.2019
ASSISTANT MANAGER
BAJAJ FINSERV
06.2018 - 11.2018
BE - COMPUTER SCIENCE
AMC College of Engineering
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