CHANDANKUMAR
South West Delhi
Summary
Offering 9+ years' experience; seeking assignments in the area of Store /Retail Operations across industry. Dynamic and diligent managerial talent with 9+ years of professional success with renowned organizations. Demonstrated expertise in Store Management, Retail Operations, Inventory Management, Sales, Marketing and Business Development. Extensive experience of developing and facilitating training programs for team members and staffs. Skilled at planning and customer relations, operations and sale promotion. Good knowledge of retail procedures, systems, along with the ability to function in a computerized business management system. Excellent relationship skills, consistently delivering the responsibilities of Revenue Generation, Market Share and Customer Satisfaction. Proactively learn current/future critical needs of store that control majority of the local market. Articulate with effective communication skills and a reputation of unwavering credibility and integrity. Possesses motivational management style and demonstrated capability to work in highly diverse environments with people from varied backgrounds.
Overview
10
10
years of professional experience
Work History
Store Manager
Flipkart Internet Private
Noida
06.2025 - Current
- Manage daily workflow: Oversee the picking, packing, and dispatch of online orders for accuracy and efficiency.
- Team leadership: Recruit, train, and supervise staff (pickers, packers, and riders), scheduling shifts, assigning tasks, and motivating the team to achieve performance targets.
- Ensure compliance: Maintain health, safety, and regulatory standards within the store, and ensure the team adheres to company policies.
- Coordinate logistics: Work closely with last-mile delivery teams and external logistics partners to ensure smooth operations and timely dispatch.
- Supervise delivery performance: Monitor and optimize delivery routes, rider utilization, and overall delivery performance to meet SLAs and customer satisfaction goals.
- Manage delivery metrics: Track key performance indicators (KPIs) related to delivery efficiency and customer feedback.
- Manage stock levels: Maintain optimal stock, oversee replenishment cycles, and conduct inventory audits to minimize shrinkage and prevent stockouts.
- Ensure inventory records are accurate and perform cycle counts as needed.
- Oversee order management processes, including returns, and manage cash reconciliation and COD (cash on delivery) if applicable.
- Analyze operational data, sales performance, and other metrics to identify trends and areas for improvement.
- Lead process improvement initiatives to reduce costs and increase operational efficiency.
- Ensure the store meets or exceeds performance targets, including fulfillment speed, accuracy, and customer service level agreements (SLAs).
Store In-charge
Big Basket
02.2023 - 06.2025
- Ensure Hub opening & closing is done as per Operational standard and requirements.
- Assign staff member to shifts, Order Flow & Process, Terminologies used in BB Now, Stock Receiving from BB Now, Stock Receiving from BBN, 1 Click GRN, Stacking Process, Picking Process, BB Now Delivery Process, Customer Complaints, Cycle Count.
- Stock Movement Pickup Order Process Various BB Now Reports BB Now SLA & Threshold OKRs.
- Smooth LM Operation handling team 48 to 54 approx Management.
- Manage daily operations within the dark store enable customer order fulfillment at targeted service level.
- Store inventory management and fifo follow and near expiry.
- Own the overall inventory management for all stocks on ground.
- Directs, administers, and controls hourly operations and activities of facilities and programs in an assigned area.
- In role as dark store manage, I will lead the end operations of the micromarket.
- Lead all aspect of dark store operations including but not limited to inbound, outbound, manpower planning, rostering training and employee.
- Institutionalize the process and delivery strong customer experience.
- Ensure safety & quality compliance across the full premises.
- Lead and execute the dark store capacity planning with respect to infrastructure and manpower.
- Monitor incoming and outgoing stock, deliveries, and stock levels.
- Perform periodic stock takes, and record all stock movements and deliveries in a database Inventory audits and reconciliations.
- Company Overview: Tata Enterprise
Team Leader
More Mega Mart
Greater Noida
11.2020 - 02.2023
- Accountable for handling the store Omni Lead, which consists of 35000 square feet with sales of approx 5.4 crore monthly sales.
- Managing and guiding a team of 34 direct reporting employees.
- Responsible for managing an Amazon Order fulfillment across several categories - F&V, FMCG, Electronics etc.
- Look after customer service for trading areas.
- Recruitment, training and management, as is selling to public and developing contacts with potential customers.
- Handling online customer complaints, examines returned merchandise and resolve problems to restore and promote good customer relation.
- Proven ability to address critical issues and influence change, aggressively identify opportunities, develop focus and provide tactical business solutions.
- Target and achievement oriented, with an ability to take up challenges and perform in changing work environs.
- Successfully and consistently delivering the responsibilities of Top line growth, maintain and strategies sales plan, Improve profitability and, Identify growth opportunities and risks in assortment and Inventory management.
- I am handling More Omni Business covering FC & Last Mile solution ensuring safe shipping of 12,000+ orders/month to customer Doorstep.
- We are Control INF (Item Not Found) & ODR (Order defeated Rate).
- Company Overview: More retail Pvt Ltd
Instore Associate
Quess Corp LTD
06.2016 - 11.2020
- Preparation of weekly & monthly sales MIS report and sending to HO.
- Handling of customer Service Desk & resolve customer queries & complaints and ensure maximum customer satisfaction.
- Responsible for managing payment inflow & outflow for the store transaction.
- Supervised for activities such as merchandising, stock availability, profit protection, sales, and profitability.
- Look after customer service for trading areas.
- Recruitment, training and management, as is selling to the public and developing contacts with potential customers.
- Handling customer complaints, examine returned merchandise and resolve problems to restore and promote good customer relation.
- Proven ability to address critical issues and influence change, aggressively identify opportunities, develop focus and provide tactical business solutions.
- Assisted in the new store opening functions as a member of the NSO Team.
- Target and achievement oriented, with an ability to take up challenges and perform in changing work environs.
- Successfully and consistently delivering the responsibilities of Top line growth, maintain and strategies sales plan, improve profitability and, Identify growth opportunities and risks in assortment and Inventory management.
- Company Overview: IKYA Human Capital Solutions
Education
Graduation -
Chhatrapati Shahu Ji Maharaj University
Skills
- Hourly shift management
- Promotional planning
- Personnel development
- Store operations oversight
- Operational budgeting
- Cash management
- Operational efficiency
Personal Information
Total Experience: 9+ years
Timeline
Store Manager
Flipkart Internet Private
06.2025 - Current
Store In-charge
Big Basket
02.2023 - 06.2025
Team Leader
More Mega Mart
11.2020 - 02.2023
Instore Associate
Quess Corp LTD
06.2016 - 11.2020
Graduation -
Chhatrapati Shahu Ji Maharaj University