Chandan Kumar Gupta

• Assisting Global customers of Expedia travel platform
Proficient in Amadeus software - used by renowned
travel apps and websites for flights and hotel
reservation
• Managing customer queries regarding their
reservations and modifying them as per customer
requirement
• Maintaining positive business relationship while
assisting customers in their reservations, concerns,
queries and cancellations
• Improve customer service experience by setting and
communicating clear service standards, along with
embracing an omnichannel mindset
• Managing of Risk and compliance regulations as per
GDPR standards and policies for creating a Data
protected environment for both our customers and
client.
• Identifying, Analyzing, and monitoring the financial
transactions carried out in the process to reduce
Financial losses and prevent fraudulent transactions.
• Conducting frequent risk assessments , internal audits
, maintaining Basic hygeine regulations on the
working floor with respect to the business's
requirements.

• Assisting customers based in North America, Australia, for various products.ous Products such Flights, Hotels, Car & insurance.
• Managing customer concerns with objective of
maintaining positive customer relationships with the
organization.
• Troubleshooting and assisting with their queries.
related to retail orders and their amazon devices.
• Providing solution/ resolution to the customers.

• To deliver excellent customer service, focus on empathy, active listening, clear communication, prompt responsiveness, and problem-solving skills, while also striving for personalization and exceeding customer expectations.