Chandan Kumar Mishra
Hyderabad
Summary
To make utilization of my knowledge and skills, utilize opportunities effectively for professional growth and to contribute in the best possible way for the betterment of the organization and self. Adapt in managing business operations with focus on top-line & bottom-line performance and expertise in determining company's mission & strategic direction as conveyed through policies & corporate objectives. Performance-driven professional offering skills in sales analysis, pricing negotiation and competitive shopping. Driven to reduce costs, diversify offerings and enhance product quality.
Versatile Business Operations Specialist with background in optimizing operational processes and implementing effective business solutions. Skilled in project management, strategic planning, and process improvement, consistently delivering results that drive efficiency and reduce costs. Strong analytical abilities and problem-solving skills contribute to successful project outcomes and positive impacts on overall business performance.
Overview
6
6
years of professional experience
Work History
Team Leader
Flipkart India Pvt Ltd
Hubli
11.2021 - Current
- Started the Flipkart on 01st November 2021 .
- Coordinated with suppliers and customers to manage timely, accurate order shipments.
- Oversaw stock control to maintain sufficient inventory levels and minimize waste
- Sourced vendors and suppliers for business needs and negotiated terms for optimum service delivery(reduced the minimum value of order from6lacs to 58000)
- Reduction of waste cartons & reusing the cartons (CPS reduction for
- South zone 0.45 rupees)
- On boarding the new vendors
- Set up business contracts, obtained signatures and processed paperwork
- Implemented the new reports according to the need of the packaging department
- Processing the purchase requisitions, validating and approving the same
- Savings of Rs 6 Cr after renegotiation with vendors
- Appointing alternate / new vendors as part of consistent availability of materials and cost reduction efforts
- Developing long-term partnerships with local & national suppliers; managing supplier performance to ensure meeting of service, cost, delivery and quality norms
- Comparison of interpretations made basis analysis with the current market scenario, to understand if better changes can be made to take advantage.
- Collaborated professionally with procurement and support teams to aid smooth-running equipment movement and coordination.
- Liaised with international distribution companies, building professional, productive logistics relations.
- Maintained diligent working knowledge of ILS and IPS standards, enabling reliable, compliant logistics support.
- Prepared accurate customs compliance documentation, ensuring timely completion to meet shipping deadlines.
- Developed robust operational processes to improve national and international delivery timeframes.
- Reordered and restocked at optimal times using data to record movement of goods.
- Negotiated contracts with suppliers to establish quality, cost and delivery requirements.
- Managed supply chain staff hiring, onboarding, training and appraisals.
- Formulated operational and administrative procedures to streamline processes.
- Directed daily operations to achieve maximum efficiency and productivity.
- Dispatched transport personnel and vehicles to fulfill resupply requirements.
- Refined and improved product transport and storage processes.
- Confirmed carrier compliance with company policies and procedures for product transit or delivery.
- Delivered solutions to logistics problems while maintaining high levels of service within budgetary requirements.
- Complied with legal, health and safety and import and export regulations.
- Recorded purchases and supply movements to maintain accurate records.
- Set departmental KPIs and reviewed ongoing performance of direct reports to meet business objectives.
- Updated customers and interdepartmental employees on critical shipments upon request.
- Contributed to creation and implementation of best practice logistics policies to improve operational performance.
- Recommended optimal transport modes, routes or frequency to reduce delivery times.
- Assisted with continuous improvement initiatives by identifying inefficiencies and cost optimization opportunities.
- Analyzed feedback from customers regarding existing processes in order to recommend changes that would enhance user experience.
- Conducted root cause analysis on operational issues and proposed solutions to resolve them.
- Evaluated vendor proposals for technology solutions that could be used for improving efficiency of existing business operations.
- Coordinated with cross-functional teams to identify areas of improvement in existing processes.
Outbound Executive
Qwik Supply Chain Pvt Ltd
02.2021 - 10.2021
- Reduced the raw material to stock in hand from 30 days to 18 days
- Consistently met fast-paced picking and packing targets for optimised department productivity
- Planning of appropriate vehicle according to the load
- Handling the 120 reliance trends store and their replenishment orders and their dispatch & delivery
- Collaborate with the sales team and product team to gather market insights
- Optimize the inventory to 40 Cr in the same space and reduced the non moving inventory to 0.9% to 0.2%
- Scheduling the plant to produce the product according the forecast and space availability.
- Ensured supplies, stock, materials, packages and products were processed through the delivery systems efficiently and safely.
- Kept in regular contact with delivery drives to maintain updated on order statuses and promptly communicate to customers in case of any shipment delays.
- Ensured the efficient and cost-effective distribution of goods by closely monitoring all steps within the supply chain process.
- Kept communications regular with internal and external customers, updating them on matters including timeframes and order status.
- Used excellent and effective negotiation skills to obtain best prices with clients and suppliers to maintain a cost-effective distribution life-cycle.
- Promptly resolved distribution issues occurring throughout the supply chain, providing effective solutions to keep orders within schedule.
- Closely monitored and collected shipment statistics for in and outbound flows of materials, parts and goods for urgent purposes.
- Managed department inboxes with swift responses to internal and external queries, clearing communication backlogs.
Senior Executive
Delhivery Pvt Ltd
09.2020 - 02.2021
- Used inventory management system to maintain accurate order records
- Cleaned and tidied storage areas to maintain health and safety standards
- Created and monitored KPI metrics from order placement to product delivery, maintaining high-levels of customer satisfaction
- Executed cyclical counts on business inventory, updated systems with new stock quantities and proposed actions to address reported discrepancies
- Trained junior staff on stock control techniques, operations and systems, meeting target performance metrics and product availability levels
- Organised stock areas and displays, facilitating product visibility with carefully labelled shelves providing access to goods
- Addressed customer complaints on returns, refunds or exchanges and escalated complex issues to supervisors for action
- Received incoming stock from suppliers and verified details and dimensions against purchase orders before input into inventory systems.
- Conducted root cause analysis on operational issues and proposed solutions to resolve them.
- Managed inventory and supplies to ensure materials were available when needed.
- Maintained updated knowledge through continuing education and advanced training.
- Achieved cost-savings by developing functional solutions to problems.
Executive
Future Supply Chains Solution Pvt Ltd
Mumbai
09.2018 - 09.2020
- Started on Dated 03rd September 2018 - September 2020 .
- Increased efficiency, effectiveness and profitability by managing team productivity, costs and budgets
- Negotiated with contractors and vendors to provide cost friendly contracts
- Delivered high level of service to customers in effort to build upon future relationships
- Managed the PAN India dispatch and vendor scheduling
- Onboarding logistics partner for smooth on-time delivery
- Monitor and analyse the performance of the vendor and suggest them to improve .
Business Analyst
Genpact India Pvt Ltd
Hyderabad
06.2024 - I currently work here
- Documented process flows and created user manuals to support effective change management.
- Wrote new manuals, definitions and SOPs guiding individual job titles on expectations and processes.
- Wrote and submitted reports to relay progress and updates to management.
- Co ordinated with suppliers and OFCI managers for OTD reporting.
- Defined proper SOP for delivery tracking and communication matrix.
- Resolving the issue which lead to better transition from old tool to new tool.
- Optimization of the client tool which leads to 15% reduction in TAT.
- Generated the planning insights using Power BI tool for various departments which leads to reduction of 1 hour of work per resource.
Education
Bachelor of technology - Mechanical Engineering
Dr APJ Abdul Kalam technical University
Lucknow2018
B.Tech - Industrial Engineering
Gears & Bolts Union -
Skills
- Operational planning
- Logistics Planning
- ISO documentation
- SAP
- Reports Reconciliation
- Stock management
- Cost Optimization
- Process Improvement
- Operational Planning
- Negotiation
- Vendor management
- SAP
- Oracle SCM
- Demand Planning
- Procurement
Additional Information
- ACCOMPLISHMENTS , Winner of Junkyard in college Competition. Winner of frugal engineering in zonal inter college . Winner of Instant Karma award in Flipkart Winner of cross function collaboration in Flipkart .
Timeline
Business Analyst
Genpact India Pvt Ltd
06.2024 - I currently work here
Team Leader
Flipkart India Pvt Ltd
11.2021 - Current
Outbound Executive
Qwik Supply Chain Pvt Ltd
02.2021 - 10.2021
Senior Executive
Delhivery Pvt Ltd
09.2020 - 02.2021
Executive
Future Supply Chains Solution Pvt Ltd
09.2018 - 09.2020
Bachelor of technology - Mechanical Engineering
Dr APJ Abdul Kalam technical University
B.Tech - Industrial Engineering
Gears & Bolts Union -
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