Chandeep Matharu
Delhi
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
6
6
years of professional experience
Work History
Assistant Manager of Operations
WNS Global
Gurugram
11.2023 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Directed team members to provide exceptional service to guests and vendors, maintaining professional relationships of established business.
- Scheduled maintenance activities for production equipment in order to minimize downtime.
- Created reports outlining progress towards key objectives such as increased productivity or reduced costs.
- Led daily meetings with staff members to identify areas of focus, cover policy changes and facilitate positive communication.
- Collaborated with other teams within the organization to ensure smooth functioning of day-to-day operations.
Operations Team Leader
Webhelp India
Gurugram
02.2022 - 11.2023
- Identified needs of customers promptly and efficiently.
- Identified opportunities for process optimization through automation and technology implementations.
- Assisted with development and implementation of quality controls, productivity standards and compliance guidelines.
- Performed root cause analysis to identify problems within the organization's operations process.
- Organized client meetings to provide project updates.
Team Leader
Majorel India
Gurugram
01.2019 - 03.2022
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Maintained a positive work environment that promoted collaboration between team members.
Education
Bachelor of Commerce - Commerce
Delhi University
Delhi 06-2015
High School Diploma -
Baba Nebhraj
Delhi04-2011
Master of Commerce -
IGNOU
DelhiSkills
- Operational standards
- Quality control
- Root cause analysis
- Process optimization
- Operational efficiency
- Performance improvement
Languages
English
Upper Intermediate
B2
Hindi
Upper Intermediate
B2
Punjabi
Upper Intermediate
B2
Timeline
Assistant Manager of Operations
WNS Global
11.2023 - Current
Operations Team Leader
Webhelp India
02.2022 - 11.2023
Team Leader
Majorel India
01.2019 - 03.2022
Bachelor of Commerce - Commerce
Delhi University
High School Diploma -
Baba Nebhraj
Master of Commerce -
IGNOU