Chandhuru Nallasivam
Bengaluru
Summary
Highly analytical and result oriented experience on SAP HYBRISE-COMMERCE as Support analyst to assign tickets to respective IT teams and get them resolved .Hands on experience on business planning and delivery for 2 years and 8 months .Experience working in agile scrum methodology in SAP HYBRIS E-COMMERCE including managing the jira sprints Track record of meeting delivery commitments Experience in both B2C and B2B eCommerce projects Experience in working in a quick moving agile .
Overview
3
3
years of professional experience
Work History
Support Analyst
Tech Mahindra
Bengaluru
06.2022 - Current
- Manage jira board to plan the P1 , P2 , P3 tickets to be delivered in a sprint. Keep track of the progress of the tickets and ensure their updation
- Analyze and manage incidents/problems/requests coming from users
- Process and issue daily, weekly and monthly reporting on data and tickets
- Supervise and monitor daily and monthly jobs and handle user request by working closely with project, infrastructure and production teams
- Propose and implement automations to improve support activity
- Prepare and maintain support documentation
- Own the delivery commitments by coordinating between multiple internal IT and business teams
- Use commerce expertise to analyze, scope and estimate the effort and timelines for new requirements. Participate in refining high level requirements through clarifications sessions with internal IT or business teams.
- Provide regular reporting on the progress of the various delivery effort Interact with multiple functional/IT teams (Web,eCommerce, Logistics, ERP, EDI etc.) to create a process maps and data mapping
- Experience in both B2C and B2B eCommerce projects which works in agile methodology
Sales consultant
Magicbricks.com
Chennai
01.2020 - 05.2022
- Resolving P1 , P2 Tickets
- Analyze and manage incidents/problems/requests coming from users ,Process and issue daily, weekly and monthly reporting on data and tickets
- Supervise and monitor daily and monthly jobs and handle user request ,working closely with project, infrastructure and production teams
- Prepare and maintain support documentation
- Business planning , client relationship , root cause analysis , campaign delivery .
- End to End sales, Presales and Post-Sales support to Channel partners clients Creating RFQ/RFP, Quotes, Negotiation and Bids
- Order Management (Order Processing, follow-ups to Complete Delivery) CRM, Funnel Creation, validating and Report Generation
- Hands on experience on sales force
Education
MBA/PGDM - Finance and General Management
K.S.R. school of management
2020
B.Tech/B.E - Mechanical
Karpagam College of Engineering
2017
Skills
- Support Function
- Sharepoint , Access management
- SAP HYBRIS -ECOMMERCE
- Business analysis
- JIRA Tool
- Agile
- Sales Force
Timeline
Support Analyst
Tech Mahindra
06.2022 - Current
Sales consultant
Magicbricks.com
01.2020 - 05.2022
MBA/PGDM - Finance and General Management
K.S.R. school of management
B.Tech/B.E - Mechanical
Karpagam College of Engineering
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