Chandini Sultana
Bangalore
Summary
Results-focused professional with expertise in payment processing and account reconciliation. Skilled in process improvement and business automation to enhance workflow efficiency. Builds strong client relationships and trains teams, utilizing Oracle Cloud and MS Office to optimize accounts receivable operations.
Overview
11
11
years of professional experience
Work History
Process Lead - Cash Application process in Accounts receivable / Order to Cash (O2C)
CAPGEMINI TECHNOLOGIES SERVICE INDIA LTD
06.2017 - Current
- Prepared SOP by attending all the trainings virtually given by clients.
- Handling both Inbound and Outbound Calls regarding payments received from customers.
- Reconciled customer account payments while addressing queries via email to ensure accurate processing.
- Processing refund when customers make duplicate payment, follow-up with customer and collector for non-remit case.
- Managed subprocesses during high-demand periods to ensure uninterrupted operations.
- Creation of receipts in Oracle cloud, application of payments in Oracle cloud.
- Worked on offsets, adjustments, and write off, Payment correction.
- Initiate monthly reminders/statement process and diligent follow up to ensure timely resolution.
- Contributed to voice process efforts temporarily to bolster team performance.
- Worked on dunning letters which are related to pass dues.
- Identifying the loopholes and challenges and bringing out resolution to improve quality of performance and maintain accuracy in daily work.
- Proposed and implemented process improvements and automation initiatives to enhance workflow efficiency.
- Trained new hires and team members on process details to ensure consistent understanding and performance.
- Communicate with customers to review and verify customer billing requirements.
- Implementing BOT's for downloading remittance from payer portal.
- Implementing excel query downloader to monitor closure & reporting.
- Mass uploads, Macro run & Spreadsheet (RPA).
- Working on Unidentified customer through Finding out the additional customer's information through all means of searching.
Account Process Executive
Prodat IT Solutions Pvt Ltd
Bangalore
11.2016 - 04.2017
- Sales order and purchase order processing.
- Prepared bank reconciliation reports to ensure financial accuracy.
- Maintained accurate records of receipts and payments to enable effective financial management.
- Managed e-filing of tax module to maintain compliance.
- Bank postings of supplier payment, nominal payments, receipts and customer receipts.
- Conducted Giro reconciliation and credit card reconciliation to support financial audits.
- Prepared purchase invoices, credit notes, and monthly income statements.
- Understanding of the organizational culture & communicate to the prospective customers.
Accounts Process Executive
Greet Technologies Pvt Ltd
01.2015 - 10.2016
- Understood organizational culture and communicated effectively with prospective customers.
- Provided accurate, timely reports on activities to enhance customer satisfaction.
- Established relationships with existing and new clients using Tally software.
Education
MBA - Finance
Visvesvaraya Technological University (VTU)
Bangalore01.2013
B.com -
Reva Institute Of Management Studies
Bangalore01.2011
Senior Secondary School -
Reva Institute Of Management Studies
Bangalore01.2008
S.S.L.C -
Adithya English School
Bangalore01.2007
Skills
- Payment processing
- Account reconciliation
- Oracle EBS
- Oracle Cloud
- Process improvement
- Business process automation
- Pipefy
- MS Office
- Web collection
Accomplishments
- Raising Star Award
- Sales Champ/Bonus Award
- Extra Miles Award
Personal Information
- Date of Birth: 04/30/1991
- Nationality: Indian
- Marital Status: Married
References
Both Professional and Personal references will be provided on request.
Projects
Working Capital Management, Finance (MBA 4th Sem)
Languages
- English
- Hindi
- Kannada
- Urdu
Educational Achievements
MBA - Won Best Outgoing Student Award for the academic year 2013.
Timeline
Process Lead - Cash Application process in Accounts receivable / Order to Cash (O2C)
CAPGEMINI TECHNOLOGIES SERVICE INDIA LTD
06.2017 - Current
Account Process Executive
Prodat IT Solutions Pvt Ltd
11.2016 - 04.2017
Accounts Process Executive
Greet Technologies Pvt Ltd
01.2015 - 10.2016
MBA - Finance
Visvesvaraya Technological University (VTU)
B.com -
Reva Institute Of Management Studies
Senior Secondary School -
Reva Institute Of Management Studies
S.S.L.C -
Adithya English School