Chandini Adhikary
IT Project Manager
Bengaluru
Summary
10+years of IT Infra experience with verities of customer and technology as a It Project Manager and Scrum master. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement.
Overview
11
11
years of professional experience
5
5
Certifications
Work History
IT Project Manager
Persistent Systems
3 2022 - Current
- Handled a team of 12 for a Dynamic 365 Migration from On-Prem to Online and Mobile app development.
- Performed all the scrum ceremonies and help building a productive environment for team.
- Performed Scrum Master role to ensure implementation of Agile methodology in a D365 customer collaboration project.
- Have worked on creating various documents such as, Governance reports, RFP, SOW, Service Manual etc.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results which led for new scope.
- Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
- Led system integration efforts, working closely with vendors and internal teams to ensure seamless transitions.
- Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
- Managed budgets for multiple projects concurrently, tracking expenses and reallocating resources as needed to stay within budget constraints.
- Developed project plans identifying key issues, approaches and performance metrics.
- Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
- Organized internal audits and led efforts to determine and remedy deficiencies.
- Championed change management initiatives by incorporating feedback from end-users into future project plans and improvements.
- Managed team of 10 to 12 MSA engineer who were front facing to client resolving issues related to Microsoft product and technologies by recommending necessary certifications and keeping them upto date with latest technology.
IT Infra Project Manager/Manager of Operations
Data glove IT solutions
05.2019 - 04.2022
- Delivering and Managing effective Communications across customers and IT ensuring Problems are dealt with Priority and Customer needs
- Scheduled and organized and average of 4 projects simultaneously each with budget more than $ 5 million, ensuring smooth delivery of each milestone
- Handled 2 Projects (L1,L2 and L3 support/ enhancement) across varied technologies (Dynamic CRM, Power BI, Power apps, SQL, Azure) using 10-12 members team through Scrum Framework.
- Have always been attentive and committed towards the client SLA
- Under my supervision we were able to reach a benchmark of maximum green days for one of the US government Project
- Managing Infrastructure (SQL servers, Databases, Storage account, Vms) of the application by managing Known error database and performing incident trend analysis
- Handled Production issues with effective communication and avoiding escalation.
- Worked as a Project Manager for Migrating of Physical Application servers and Database servers from On Prem to Azure from Assessment till Post migration Support.
IT Infra Technical Writer
Dr Reddys Laboratories IT Infra
02.2017 - 04.2019
- Defining workflows, Process flows and Exception flows for the new DMS
- Documenting constant input of functionalities doing Gap analysis
- Assist management with weekly and monthly progress reporting Partner with key stakeholders in designing KPI dashboards Created Work Instruction, SOPs, User manual, TDD for Various Infra Procedures following company standards by interacting with respective stakeholders
- Conducting Training and awareness session among users, engineer, and consultant in every new release
- Handled Change control process and played role of QA Validating and maintaining QMS in regular intervals.
Technical Writer/ Business Analyst
Mobieons Technologies
07.2013 - 12.2016
- Created use case Diagram, Process flow diagram to describe system behavior.
- Distilled functional requirements and created FRDs and SRS.
- Was a part of Conducting JRP sessions with Management, SME, Vendors, and other Stake holders for Open pending and critical issues.
- Gather requirements from the Product owner in form of user stories and broke them down in tasks along with Scrum team.
- Hands on experience in creating documents like BRD, FRD, SRS, UML Diagrams for Mobileapp development and webapp development.
Education
B.Tech in CSE -
BPUT
04.2012
Skills
Office 365
Power Platform
Dynamic CRM
Azure
Scrum
Jira
Visio
UML diagrams
Dev ops
SQL
Professional Scrum Master
AZ-900
Certified Business Analyst
SQL Fundamentals Selfie shot
Lead, Motivate and engage people Selfie shot
Project Management Selfie shot
Communication
Negotiation Facilitation
Agile Thinking
Analytical
Negotiating
Leadership and team building
Accomplishments
Top performer for 2022 for an internal project Delivery of MS Viva Implementation.
Top performer for 2023 for an D365Migration Project.
Certification
Professional scrum master
Timeline
MS 900
04-2024
AZ 900
11-2023
Professional scrum master
08-2022
SQL fundamentals
01-2021
Project management selfie shot
02-2020
IT Infra Project Manager/Manager of Operations
Data glove IT solutions
05.2019 - 04.2022
IT Infra Technical Writer
Dr Reddys Laboratories IT Infra
02.2017 - 04.2019
Technical Writer/ Business Analyst
Mobieons Technologies
07.2013 - 12.2016
IT Project Manager
Persistent Systems
3 2022 - Current
B.Tech in CSE -
BPUT