CHANDINI SHAIK
Visakhapatnam
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Administration Education
Narayana Junior College
02.2022 - 07.2022
- To plan, organize, and administer the activities of his/her department, office, or division efficiently.
- Answering telephone calls, as well as screening and forwarding calls.
- Scheduling and confirming appointments, meetings, and events.
- Reporting to management and performing administrative duties.
- Handling basic inquiries and sorting mail.
- Monitoring office supplies and ordering replacements.
- Attending to the daily requirements of Teachers/Staff & Students
Bank Recovery Agent
ICICI Bank
06.2021 - 11.2021
- Delivered exceptional customer service on collection calls and maintained a calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on a consistent basis.
- Maintained a high volume of calls and met the demands of a busy and productive group.
- Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
- Developed strong relationships with customers to foster timely payments and account resolution.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
- Maintained accurate records of customer accounts, payments, and payment plans.
- Analyzed customer financial records to determine appropriate payment plan.
- Investigated customer credit references and approved credit lines.
- Generated and distributed monthly customer statements.
Visiting Lecturer
Andhra University
10.2019 - 04.2021
- Collaborated with faculty and staff to create meaningful learning experiences.
- Mentored and advised students to explore career pathways based on and amplify knowledge, skills, and strengths.
- Participated in conferences and professional development opportunities to stay up-to-date with the latest trends in the field.
- Created and designed quizzes, tests, and projects to assess student knowledge.
- Guided students in researching, structuring, and presenting debate cases.
- Met with students to dispense study and career advice and provide guidance and potential opportunities within their chosen field.
- Used PowerPoint and Google Classroom technology to give presentations to student classrooms.
Education
Master of Arts - Finance & Banking
Andhra University
Visakhapatnam 04.2019
Bachelor of Arts -
Sri Gowri Degree & P.G. College
Visakhapatnam 04.2016
Medical Lab Technician -
D.B.V.J College
Visakhapatnam 04.2013
Secondary School Certificate -
S.E. Railway High School
Visakhapatnam 03.2011
Skills
- Excellent communication skills
- Ability to meet deadlines and handle multiple tasks simultaneously
- Ability to work independently and also in a group
- Great time management skills
- Great analytical skills to help reason and think out a way forward with each unique case
- Multitasking
TECHNICAL SKILLS
- MS Office (Word, Excel, PowerPoint)
Languages
Hindi
Advanced (C1)
English
Upper intermediate (B2)
Telugu
Advanced (C1)
PROFESSIONAL TRAINING
Project Title: Online Services.
Project Area: Finance
Company Name: Andhra Bank
Duration: 2 months
Timeline
Administration Education
Narayana Junior College
02.2022 - 07.2022
Bank Recovery Agent
ICICI Bank
06.2021 - 11.2021
Visiting Lecturer
Andhra University
10.2019 - 04.2021
Master of Arts - Finance & Banking
Andhra University
Bachelor of Arts -
Sri Gowri Degree & P.G. College
Medical Lab Technician -
D.B.V.J College
Secondary School Certificate -
S.E. Railway High School
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