Chandni Rekhi
Noida
Summary
Results-driven Lead Credit Analyst known for high productivity and efficient task completion. Specialize in risk assessment, financial modeling, and regulatory compliance. Excel in communication, problem-solving, and teamwork, ensuring seamless collaboration across departments to achieve financial objectives.
Overview
8
8
years of professional experience
Work History
Lead Credit Analyst
American Express
Gurugram
05.2022 - 03.2023
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Reviewed documents such as contracts, invoices, letters and emails related to customer accounts.
- Investigated customer disputes and complaints regarding billing errors and incorrect charges.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
Quality Analyst
ienergizer pvt ltd
Noida
12.2020 - 04.2022
- Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
- Provided thorough documentation on all quality control activities and results.
- Ensured compliance with company standards, regulations and procedures related to quality control.
- Evaluated performance metrics from existing processes to recommend improvements in product quality.
- Monitored production processes for accuracy and conformance to established standards.
- Implemented corrective actions when necessary to improve overall product quality.
- Conducted regular audits of supplier facilities to evaluate performance against agreed upon standards.
- Participated in continuous improvement initiatives by suggesting changes or modifications to existing processes or procedures.
- Maintained quality assurance procedure documentation.
Senior Collections Representative
Ienergizer pvt ltd
Noida
08.2015 - 11.2020
- Developed and implemented strategies to reduce delinquency rates.
- Negotiated payment arrangements with customers in arrears.
- Reviewed and updated customer accounts on a daily basis.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Bachelor of Arts -
Delhi University
Delhi01-2020
High School Diploma -
Guru Harkrishan Public School
DelhiSkills
- Microsoft Excel proficiency
- Credit Risk Assessment
- Verbal and written communication
- Term negotiation
- Credit risk
- Credit decision making
- Relationship Management
Timeline
Lead Credit Analyst
American Express
05.2022 - 03.2023
Quality Analyst
ienergizer pvt ltd
12.2020 - 04.2022
Senior Collections Representative
Ienergizer pvt ltd
08.2015 - 11.2020
Bachelor of Arts -
Delhi University
High School Diploma -
Guru Harkrishan Public School