Chandni Ruparelia

Corporate Travel Program Leadership

• Spearheaded end-to-end corporate travel operations, ensuring seamless execution across all travel domains and alignment with organizational goals and compliance frameworks.

Team Management & Service Excellence

• Led a dedicated team of travel professionals, promoting policy adherence and delivering consistent service excellence across the organization.

Vendor Management & Cost Optimization

• Managed strategic vendor relationships to drive cost efficiencies, maintain service level agreements, and enhance partner performance.

Policy Development & Implementation

• Designed and rolled out comprehensive travel policies aligned with business objectives, safety protocols, and traveler convenience.

Spend Analysis & Process Improvement

• Analyzed travel spend reports to identify savings opportunities and streamline operational processes for better efficiency and control.

Contract Negotiation & Partner Engagement

• Negotiated favorable terms with both existing and new travel partners, driving value and introducing service innovations.

Administrative Services Oversight

• Oversaw key administrative functions including telecom operations, concierge desk, and support services, ensuring uninterrupted service delivery.

Cross-Functional Collaboration

• Collaborated with internal departments to align resources, optimize workflows, and support organizational efficiency initiatives.

Key Account Management & Strategic Client Leadership

• Managing High-Impact Client Portfolios: Successfully handle a diverse portfolio of marquee clients such as L&T, Deloitte, Tata Communications, ICICI Bank, and Glenmark. Design and deliver customized travel programs focused on operational efficiency, cost optimization, and exceptional service delivery.
• Client Retention & Relationship Growth: Foster strong client relationships by understanding unique business needs, resolving issues effectively, and delivering innovative travel solutions—resulting in high client satisfaction and sustained repeat business.
• Strategic New Client Acquisition: Lead initiatives to identify and onboard new clients aligned with business objectives. Leverage industry insights, market intelligence, and relationship-building to expand the client base and drive business growth.
• Revenue Generation through Cross-Selling & Upselling: Maximize revenue potential within existing accounts by identifying growth opportunities and executing strategic cross-sell and upsell initiatives tailored to client requirements.
• Corporate Travel Program Transformation: Drive end-to-end transformation of travel programs by negotiating favorable vendor terms, streamlining processes, and implementing best practices—ensuring cost efficiencies and a seamless travel experience.

Client Relationship Management: Cultivated strong relationships with insurance industry clients, ensuring that their technology integration needs were met. Acted as the key liaison between clients and the technical teams to guarantee seamless communication.

Resolution Expertise: Proactively addressed client concerns related to Guidewire/Duckcreek implementation and support.

Strategic Planning in

Insurance Technology: Collaborated with industry veterans in Guidewire to develop and execute strategic plans. Identified opportunities for technology integration, accelerators, and post-implementation support.

Building a Technology Hub: Played

a crucial role in building the largest Guidewire/Duckcreek developers' delivery center in Toronto. Oversaw the recruitment and management of a skilled workforce dedicated to insurance technology.

Holistic Insurance Technology Solutions: Facilitated value derivation from insurance technology by offering comprehensive solutions. Supported clients in achieving holistic results through the integration of Guidewire & Duckcreek modules.

First-Class Systems Integration: Led the delivery of top-tier systems integration services for clients in the insurance sector. Ensured accuracy and scalability in resource management through flexible engagement models

Responsible for generating, maintaining, and expanding new and existing global accounts.

Strategic Account Development: Generate, maintain, and expand global accounts through the development and execution of internal client strategies. Implement comprehensive account and stakeholder engagement plans.

Continuous Improvement and Data Analysis: Provide metrics,and consistently analyze key data for Continuous Improvement activities. Develop business plans to enhance client relationships, and operational efficiency.

External Partners/Vendors Management: Manage external partners/vendors, ensuring alignment with Service Level Agreement KPIs. Oversee Continuous Improvement activities for enhanced collaboration.

Payment Method Promotion: Promote agreed-upon payment methods, including the global corporate card program. Ensure adherence to contractual payment agreements, and escalate the resolution of payment issues.

Customer Service and Relationship Building: Provide excellent customer service, and build strong account relationships. Develop creative strategies for cross-selling and revenue generation.

Reporting and Data Analysis: Provide monthly reports and prospect leads on new and existing businesses. Track production and revenue, demonstrating a deep understanding of company processes and internal client needs.

Business Reviews and Stakeholder Communication: Responsible for generating, maintaining, and expanding new and existing global accounts.

Strategic Account Development: Generate, maintain, and expand global accounts through the development and execution of internal client strategies. Implement comprehensive account and stakeholder engagement plans.

Continuous Improvement and Data Analysis: Provide metrics, and consistently analyze key data for Continuous Improvement activities. Develop business plans to enhance client relationships, and operational efficiency.

External Partners/Vendors Management: Manage external partners/vendors, ensuring alignment with Service Level Agreement KPIs. Oversee Continuous Improvement activities for enhanced collaboration.

Payment Method Promotion: Promote agreed-upon payment methods, including the global corporate card program. Ensure adherence to contractual payment agreements, and escalate the resolution of payment issues.

Customer Service and Relationship Building: Provide excellent customer service, and build strong account relationships. Develop creative strategies for cross-selling and revenue generation.

Reporting and Data Analysis: Provide monthly reports and prospect leads on new and existing businesses. Track production and revenue, demonstrating a deep understanding of company processes and internal client needs.

Business Reviews and Stakeholder Communication: Conduct quarterly and yearly business reviews for existing clients, reporting travel activity, spend, and savings. Share and discuss supplier survey results, managing the stakeholder satisfaction program.

Client advocacy and solution identification: Proactively communicate and serve as an advocate for client needs. Demonstrate a proven ability to interpret internal client needs, assess requirements, and identify solutions to non-standard requests.

Financial Analysis: Review and analyze the P&L for accounts under the portfolio. Conduct quarterly and yearly business reviews for existing clients, reporting travel activity, spend, and savings. Share and discuss supplier survey results, managing the stakeholder satisfaction program.

Client advocacy and solution identification: Proactively communicate and serve as an advocate for client needs. Demonstrate a proven ability to interpret internal client needs, assess requirements, and identify solutions to non-standard requests.

Account Management: Manage transient volume accounts and oversee corporate business travel sales for the property.

Business Opportunity Evaluation: Evaluate potential business opportunities and qualify accounts for the bid and RFP processes.

Bid and RFP Process Management: Complete all aspects of the bid process, including negotiating rates and finalizing volume sales agreements. Ensure thorough completion of the Request for Proposal (RFP) process. Stakeholder

Relationship Management: Conduct sales visits to establish and maintain positive relationships with Corporate Travel Managers, Procurement Officers, Business Travel Agents, and high-end leisure agents at travel agencies.

Contract Implementation: Share all pertinent information from signed contracts with the Reservation/Revenue Manager to facilitate the loading of rates

Accomplishments: Multiplied earnings by surpassing revenue goals, enhancing customer service, and aligning with team objectives. Contributed to Thomas Cook's value proposition through strategic consultation, technology road mapping, and optimizing online/offline servicing solutions.

Client Relationship and Communication: Positively influenced key client decision-makers through effective communication and strategic guidance. Determined ticket fares using rate desk pricing, auto pricing, and power shopper tools.

Financial Reporting and Expense Tracking: Created comprehensive flight cost reports and tracked travel and personal expenses for clients. Collaborated with the accounting department to reconcile statements, resulting in a 40% reduction in financial discrepancies.

Team Leadership and Development: Coached the team on effective up-selling and cross-selling methods, contributing to improved sales strategies. Monitored employee performance and implemented improvement plans.

Strategic Management: Demonstrated excellence in managing the company's strategic approach to travel, including travel policy implementation, vendor negotiations, and day-to-day operations of the corporate travel program.

Accomplishments: Multiplied earnings by surpassing revenue goals, enhancing customer service, and aligning with team objectives. Contributed to Thomas Cook's value proposition through strategic consultation, technology road mapping, and optimizing online/offline servicing solutions.

Client Relationship and Communication: Positively influenced key client decision-makers through effective communication and strategic guidance. Determined ticket fares using rate desk pricing, auto pricing, and power shopper tools.

Financial Reporting and Expense Tracking: Created comprehensive flight cost reports, and tracked travel and personal expenses for clients. Collaborated with the accounting department to reconcile statements, resulting in a 40% reduction in financial discrepancies.

Team Leadership and Development: Coached the team on effective up-selling and cross-selling methods, contributing to improved sales strategies. Monitored employee performance, and implemented improvement plans.

Strategic Management: Demonstrated excellence in managing the company's strategic approach to travel, including travel policy implementation, vendor negotiations, and day-to-day operations of the corporate travel program.

Operational Management

• Streamlined daily operations at Thomas Cook, ensuring efficiency, policy compliance, and high service standards.

Team Leadership & Development

• Led a dynamic team, driving performance, collaboration, and continuous improvement through coaching and training programs.

Travel Booking Oversight

• Supervised end-to-end travel booking processes, coordinating with internal teams to deliver seamless customer experiences.

Client Escalation Handling

• Managed high-priority client issues with prompt resolutions, ensuring satisfaction and relationship continuity.

Process Optimization

• Regularly reviewed operational workflows, identifying gaps and implementing strategic solutions for improved efficiency.

Cross-Functional Collaboration

• Worked closely with internal stakeholders to enhance operational policies aligned with business goals.

Performance Monitoring

• Tracked key performance indicators (KPIs) to ensure service excellence and drive client-focused outcomes.

Vendor & Partner Coordination

• Engaged with vendors and partners to optimize processes and elevate overall service delivery.

Strategic Planning Support

• Contributed to business strategy execution by aligning operations with organizational objectives.

Corporate Implant Operations

• Served as an on-site travel expert for corporates like Oracle and Glenmark, providing fare quotations and advising on cost-effective travel options.

Ticketing & Reservations

• Handled issuance, reissuance, revalidation, and rerouting of domestic and international tickets; managed refunds and credit notes efficiently.

Sales & Reporting

• Maintained daily sales reports (DSR), reconciled monthly statements, and contributed to PLB carrier strategy planning.

Team Coordination & Roster Management

• Prepared monthly rosters and team incentive reports, ensuring smooth workflow and performance tracking.

Quality Control

• Conducted quality checks and generated quality reports to uphold service standards and improve team efficiency.

• Domestic Booking
• Railways and Hotel Booking
• Billing Work for domestic tickets
• Maintaining DSR
• Handling sub-agents