Chandni Sahu
Bengaluru
Summary
Senior Sales Operations Analyst with 7+ years of experience in sales strategy, analytics, and CRM optimization. Proven track record in scaling sales processes, supporting revenue teams with actionable insights, and collaborating cross-functionally to drive operational excellence. Adept at managing Salesforce CPQ, forecasting accuracy, and streamlining order-to-cash processes. Passionate about empowering GTM teams through data and systems.
Overview
8
8
years of professional experience
Work History
Revenue Operations Associate
Harness
Bengaluru
03.2025 - Current
- Manage the end-to-end DocuSign and Close/Won process for sales deals.
- Support the quoting process through Salesforce CPQ and approval workflows.
- Maintain and enhance sales dashboards and reporting in Salesforce.
- Drive forecasting cadence, and maintain pipeline hygiene.
- Administer tools such as Lusha, Lucidchart, and Gong, and enable GTM teams with data consistency and user access.
- Collaborate with Finance, Legal, and Sales to support deal reviews and accuracy.
Sales Operations Analyst
Traceable AI
Bengaluru
04.2024 - 02.2025
- Drive quote-to-cash efficiency by managing DealHub CPQ and approval workflows.
- Act as the Salesforce admin and operations point of contact for the GTM team; maintain opportunity hygiene, and pipeline accuracy.
- Collaborate with Sales, Finance, and Legal to ensure deal accuracy, support order form generation, and enforce SOX-compliant processes.
- Own weekly forecasting and reporting using Gong and Salesforce; drive forecast accuracy through data validations.
- Manage DocuSign templates, and automate signature workflows for order forms and MSAs.
- Share weekly sales metrics and dashboards with leadership and cross-functional teams.
- Build scalable processes for renewal tracking, upsell identification, and deal desk governance.
- Maintain Salesforce reports and dashboards to track performance across stages and regions.
Senior Sales Operations Analyst
Vymo
Bengaluru
03.2023 - 01.2024
- Analyzed sales data to identify trends and enhance forecasting accuracy.
- Maintained Salesforce CRM, ensuring accurate reporting and pipeline hygiene.
- Developed sales dashboards and visualizations for real-time insights.
- Collaborated with marketing and customer success on lead handoff and conversion processes.
- Published weekly and monthly reports on pipeline movement for leadership review.
Sales Operations Analyst
Vymo
Bengaluru
06.2020 - 03.2023
- Built forecasting models and provided sales insights to leadership.
- Improved sales performance through actionable recommendations.
- Led cross-functional initiatives with marketing and finance to streamline workflows.
- Supported the onboarding and training of new sales hires.
Product Support Specialist
Practo
Bengaluru
12.2018 - 03.2020
- Provided technical assistance to healthcare professionals via calls and emails.
- Maintained internal databases, and gathered customer feedback for feature improvements.
Process Associate
Cognizant
Mumbai
03.2017 - 01.2018
- Managed loan document workflows for U.S.-based financial clients.
- Processed foreclosure documents, ensuring accuracy and compliance.
Education
B.com - Commerce
Chhatrapati Shahu Ji Maharaj University, Kanpur
Kanpur04-2016
Skills
- CRM & CPQ Expertise: Salesforce, Salesforce /Dealhub CPQ, HubSpot
- Analytics & Reporting: Tableau, Excel, Google Sheets
- Process Optimization: Forecasting, Pipeline Hygiene, Deal Desk Support
- Cross-functional Collaboration: Sales, Finance, Legal, Customer Success
- Tools: Clari, DocuSign, Outreach, Seamai, Lusha, Lucid chart, Gong, LeadIQ, Zoominfo, 6sense
Timeline
Revenue Operations Associate
Harness
03.2025 - Current
Sales Operations Analyst
Traceable AI
04.2024 - 02.2025
Senior Sales Operations Analyst
Vymo
03.2023 - 01.2024
Sales Operations Analyst
Vymo
06.2020 - 03.2023
Product Support Specialist
Practo
12.2018 - 03.2020
Process Associate
Cognizant
03.2017 - 01.2018
B.com - Commerce
Chhatrapati Shahu Ji Maharaj University, Kanpur
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