Summary
Overview
Work History
Education
Skills
Certification
Timeline
CHANDNI SINGH

CHANDNI SINGH

BANKER
Hyderabad

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

Assistant Manager

ICICI BANK LIMITED
HYDERABAD
03.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.

FINANCIAL INCLUSION OFFICER

Ujjivan Small Finance Bank
Cuttack
01.2020 - 02.2023
  • Financial Inclusion Ofcer
  • Looked after Savings, Insurance and Banking activities, Co-ordinating with team member
  • Manage the fnancial inclusion service waiting list and action referrals in order of priority Attendtenant and resident meetings as required
  • Develop and maintain a high level of personal contact with tenants to maximise engagement andminimise rent arrears
  • Provide a caring, responsive and customer focused service having regard to procedures andrelevant legislation.

Digi Buddy/Customer Support

Ujjivan Small Finance Bank
01.2019 - 01.2020
  • Assisted customers with their banking related queries, positively in a friendly manner
  • Assisting customers on Phone banking, Missed call banking, SMS banking services withdemo
  • Adhered to basic regulations and standards
  • Took follow-ups and resolved them so as to make customers feel hassle free regarding theservices provided
  • Contributed in increase of numbers in Ujjivan Pay QR Code registrations and transactions
  • Developed and maintained strong customer relationship
  • Maintained consistency and dedication to retain the customer without giving any false promises orassurances
  • Attended centre meetings for promoting bank's digital options and customer education

Education

Masters - Commerce

Utkal University , BHUBANESWAR
01.2019 - 08.2021

Bachelor - Commerce

JKBK Govt. College, CUTTACK
01.2015 - 04.2018

Higher Secondary -

JKBK Govt. College, CUTTACK
01.2013 - 04.2015

Matriculation -

Modern Public School, CUTTACK
01.2004 - 04.2013

Skills

    Tally

MS word excel

Account Management

Kyc

Financial Management

Business planning

Business Development

Banking

Investment and Wealth Planning

Wealth management offerings

Loans

Financial Advising

Relationship building and management

New business generation

Service support

Certification

IRDA

Timeline

NISM

07-2023

IRDA

06-2023
Assistant Manager - ICICI BANK LIMITED
03.2023 - Current
FINANCIAL INCLUSION OFFICER - Ujjivan Small Finance Bank
01.2020 - 02.2023
Digi Buddy/Customer Support - Ujjivan Small Finance Bank
01.2019 - 01.2020
Utkal University - Masters, Commerce
01.2019 - 08.2021
JKBK Govt. College - Bachelor, Commerce
01.2015 - 04.2018
JKBK Govt. College - Higher Secondary,
01.2013 - 04.2015
Modern Public School - Matriculation,
01.2004 - 04.2013
CHANDNI SINGHBANKER