Summary
Overview
Work History
Education
Skills
Certification
Timeline
CHANDNI SINGH

CHANDNI SINGH

BANKER
Hyderabad

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
3
3
years of post-secondary education
2
2
Certificates

Work History

Assistant Manager

ICICI BANK LIMITED
HYDERABAD
03.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Reviewed sales and gross profit report to assess company efficiency.

FINANCIAL INCLUSION OFFICER

Ujjivan Small Finance Bank
Cuttack
01.2020 - 02.2023
  • Financial Inclusion Ofcer
  • Looked after Savings, Insurance and Banking activities, Co-ordinating with team member
  • Manage the fnancial inclusion service waiting list and action referrals in order of priority Attendtenant and resident meetings as required
  • Develop and maintain a high level of personal contact with tenants to maximise engagement andminimise rent arrears
  • Provide a caring, responsive and customer focused service having regard to procedures andrelevant legislation.

Digi Buddy/Customer Support

Ujjivan Small Finance Bank
01.2019 - 01.2020
  • Assisted customers with their banking related queries, positively in a friendly manner
  • Assisting customers on Phone banking, Missed call banking, SMS banking services withdemo
  • Adhered to basic regulations and standards
  • Took follow-ups and resolved them so as to make customers feel hassle free regarding theservices provided
  • Contributed in increase of numbers in Ujjivan Pay QR Code registrations and transactions
  • Developed and maintained strong customer relationship
  • Maintained consistency and dedication to retain the customer without giving any false promises orassurances
  • Attended centre meetings for promoting bank's digital options and customer education

Education

Masters - Commerce

Utkal University , BHUBANESWAR
01.2019 - 08.2021

Bachelor - Commerce

JKBK Govt. College, CUTTACK
01.2015 - 2018.04

Higher Secondary -

JKBK Govt. College, CUTTACK
01.2013 - 2015.04

Matriculation -

Modern Public School, CUTTACK
01.2004 - 2013.04

Skills

    Tally

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Certification

IRDA

Timeline

NISM

07-2023

IRDA

06-2023
Assistant Manager - ICICI BANK LIMITED
03.2023 - Current
FINANCIAL INCLUSION OFFICER - Ujjivan Small Finance Bank
01.2020 - 02.2023
Digi Buddy/Customer Support - Ujjivan Small Finance Bank
01.2019 - 01.2020
Utkal University - Masters, Commerce
01.2019 - 08.2021
JKBK Govt. College - Bachelor, Commerce
01.2015 - 2018.04
JKBK Govt. College - Higher Secondary,
01.2013 - 2015.04
Modern Public School - Matriculation,
01.2004 - 2013.04

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