Chandni Tripathi
Sr. Manager of PR, Strategic Brand & Business Operations
Noida
Summary
Versatile Brand & Business Operations Manager with total 11+ years of experience across fashion, real estate, and engineering. Currently leading brand strategy, PR, business development, and operations at Vaidaan, a premium handcrafted jewelry brand. Skilled in driving growth, building client relationships, and streamlining operations. Strong communicator with a strategic mindset and a proven track record of delivering measurable business impact.
Overview
2026
2026
years of professional experience
2
2
Languages
Work History
Manager of Brand, PR, BDM & Business Operations
Vaidaan Fashion & Jewellery
01.2021 - Current
- Developed marketing strategies to enhance brand recognition and sales.
- Managed customer engagement and promotional campaigns.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits specially for product shoots and events showcasing our core strengths.
- Improved public relations and marketing to attract new customers and promote business.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Coordinated with IT department to upgrade marketing strategy, technology infrastructure, enhancing operational efficiency and customer reach.
CRM (Sales)
Expo Machine Tools Pvt Ltd
01.2019 - 12.2020
- Managing customer relations, overseeing sales targets, and ensuring customer satisfaction.
- Leading follow-ups and coordinating between teams for efficient operations.
- Providing strategic input on sales and business expansion.
- Built partnerships with diverse internal teams and sales, finance, and operations departments to streamline processes.
- Created customer support strategies to increase customer retention.
- Created activities and engagements to enhance customer experience, knowledge, and patronage.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Established team priorities, maintained schedules and monitored performance.
- Developed detailed plans based on broad guidance and direction.
Sales Manager
Golden Green Infra Developer (I) Pvt Ltd
- Led sales initiatives, handled key accounts, and guided a high-performing team.
- Spearheaded customer acquisition and retention strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
- Secured lucrative contracts with major accounts, leveraging strong negotiation skills and deep industry knowledge.
Sr. Sales Executive
BCD Project World Pvt Ltd
- Managed client relationships and executed sales strategies for revenue growth.
- Utilized multiple marketing strategies to improve profitability.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Demonstrated products and features to customers, answered questions and overcame objections.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Sales Executive
Lotus Property
- Assisted in sales generation and customer handling.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Built relationships with customers and community to promote long term business growth.
Education
B.Com -
Deen Dayal Upadhyaya Gorakhpur University
Gorakhpur, Uttar Pradesh12th - undefined
CBSE Board
10th - undefined
CBSE Board
Skills
- Business growth initiatives
- Client engagement strategies
- Team Leadership & Training
- Cold Calling & Customer Follow-ups
- Project Launch & Channel Expansion
- Collaborative team management
- Performance management
- Content marketing proficiency
- Contract management
- Cross-functional teamwork
- Negotiation
- Effective goal development
- Strategic business planning
- Effective task delegation
- Product management
- Advanced sales approaches
- Brand management
- Problem-solving abilities
- Work Planning and Prioritization
- Quality improvement initiatives
- Flexible problem-solving
Relationship building
Policy implementation
Business administration
Sales management
Complex Problem-solving
Task delegation
Key performance indicators
Emergency response
Schedule preparation
Inventory management
Partnership development
Vendor management
Revenue management
Competitor research
Trend analysis
Financial records oversight
Networking strategies
Task prioritization
Attention to detail
Interpersonal skills
Managing operations and efficiency
Interests
Traveling
Dancing
Personal Information
- Height: 5'3"
- Father's Name: Mr. Vinay Tripathi
- Mother's Name: Mrs. Rinki Tripathi
- Marital Status: Single
Timeline
Manager of Brand, PR, BDM & Business Operations
Vaidaan Fashion & Jewellery
01.2021 - Current
CRM (Sales)
Expo Machine Tools Pvt Ltd
01.2019 - 12.2020
12th - undefined
CBSE Board
10th - undefined
CBSE Board
Sales Manager
Golden Green Infra Developer (I) Pvt Ltd
Sr. Sales Executive
BCD Project World Pvt Ltd
Sales Executive
Lotus Property
B.Com -
Deen Dayal Upadhyaya Gorakhpur University
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