YOGA: I truly believe that one will find balance only if it can be searched within. Yoga is that state/world for me.
Chandni V
Business Development
Mumbai
Summary
Client-focused Sales Representative with 10 Plus years of experience establishing and enforcing service standards, dedicated to customer growth. Maintained expert product knowledge to meet customer needs and optimize business. Ensure customer satisfaction. Consistent and willing to take on added on responsibilities to meet company goals.
Overview
14
14
years of professional experience
2
2
years of post-secondary education
5
5
Languages
Work History
Senior Sales Representative
QTECH SOFTWARE INDIA PVT LTD
Mumbai
2020.06 - Current
- Served 500PLUS customers with knowledgeable, friendly support at every stage of Sales
- Acquired and onboarded 100 PLUS successful Travel Businesses on GO Platform
- Developed sales strategy based on research of consumer buying trends and market conditions
- Worked closely with Product and Marketing departments to promote products and marketing campaigns
- Attended weekly, monthly sales meetings to discuss product challenges and market requirements
- Worked independently with minimal supervision
- Maintained current knowledge of evolving changes in marketplace
- Contributed to Travel Trade Events (Offline and Online) like ITB ASIA, ITB BERLIN, OTM, ATM, SATTE, etc..
Head of Department - Product and Sales
ATLANTA WORLD TRAVELS INC
AHMEDABAD
2020.02 - 2020.03
- Increased Sales by 50% by getting into negotiations and direct contracting for Group Departures
- Introduced new methods, practices and systems to reduce turnaround time
- Implemented process to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction
- Product Designing for FIT & GIT
- Designed Travel plans/flow of group departures in co-ordination with destination management companies.
Senior Business Travel Consultant
ROYAL ORIENT TOURS AND TRAVELS
AHMEDABAD
2018.08 - 2020.02
- Developed loyal and 60% repetitive clientele base due to excellent listening and research skills and keen understanding of travel budgets
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings
- Responded to clients' questions, issues and complaints and implemented appropriate solutions
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new/future travel assignments
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
Front Desk Operations and Sales Manager
SHREEJIBAPA AVIATION
AHMEDABAD
2016.02 - 2018.08
- Improved 40% Sales through consistent hard work and dedication
- Managed to convert 80% of walk-in customers
- Increased customer satisfaction by being always available to answer their queries
- Carried out day-to-day duties accurately and efficiently
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Tracked pipeline data, won vs
- Lost opportunities and lead response in Excel
- Established and cultivated solid business relationships with new or existing customers
- Resolved conflicts and negotiated mutually beneficial agreements between clients and suppliers.
Assistant Operations Manager
TRAVEL DESIGNER GROUP
MUMBAI
2011.09 - 2015.11
- Managed over 50 customers queries with increased sales by 0%
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer
- Supervised operations team to support operational excellence and excellent customer service
- Transformed strategy into standard practice.
Operations Assistant
WINGS TRAVELS
MUMBAI
2008.02 - 2011.06
- Increased profitability by 10% and productivity by minimizing downtime and streamlining quality control procedures
- Increased customer service success rates to 40% by quickly resolving issues
- Handled Ticketing in Domestic and International Sector
- Dealt with Walk-in Clients and meeting their requirements.
- Worked flexible hours across weekend and holiday shifts.
Education
M.com - Business Management
Mumbai University
Mumbai, India 2010.06 - 2011.04
Bachelor of Commerce - Business Management
Mumbai University
Mumbai, India 2009.06 - 2010.04
Secondary And Higher Secondary Education -
Smt. Mithibai Motiram Kundnani College
Mumbai, India 2006.06 - 2007.02
Skills
Excellent Communicationundefined
Technical Skills
MS- Office
Interests
COOKING: Cooking meals makes me feel content within. This activity gives me a sense of meditation.
LONG DRIVES: Music, Coffee, Drives and my close connection is my way of socializing.
TRAVEL: Travelling, it keeps me lit up and excited always. Open to learn new culture, learn new food, new people. Traveling helps me keep me on the move, always.
WALK ON BEACHES: Nature always makes me curious. I take walks on beach when I need to PAUSE and BREATHE.
Timeline
Senior Sales Representative
QTECH SOFTWARE INDIA PVT LTD
2020.06 - Current
Head of Department - Product and Sales
ATLANTA WORLD TRAVELS INC
2020.02 - 2020.03
Senior Business Travel Consultant
ROYAL ORIENT TOURS AND TRAVELS
2018.08 - 2020.02
Front Desk Operations and Sales Manager
SHREEJIBAPA AVIATION
2016.02 - 2018.08
Assistant Operations Manager
TRAVEL DESIGNER GROUP
2011.09 - 2015.11
M.com - Business Management
Mumbai University
2010.06 - 2011.04
Bachelor of Commerce - Business Management
Mumbai University
2009.06 - 2010.04
Operations Assistant
WINGS TRAVELS
2008.02 - 2011.06
Secondary And Higher Secondary Education -
Smt. Mithibai Motiram Kundnani College
2006.06 - 2007.02
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