CHANDNI WALIA

Process Management:

• Oversee the end-to-end recruitment process, ensuring compliance with client requirements and internal standards.
• Continuously assess and improve recruitment processes for efficiency and effectiveness.

Team Leadership:

• Manage and mentor a team of recruiters and support staff, fostering a collaborative environment.
• Conduct performance evaluations and implement training programs to enhance team skills.

Client Relationship Management:

• Serve as the primary point of contact for clients, understanding their recruitment needs and expectations.
• Regularly communicate updates, challenges, and successes to clients.

Data Management and Reporting:

• Utilize recruitment metrics to measure performance, such as time-to-fill, quality of hire, and candidate satisfaction.
• Prepare and present reports to clients and senior management.

Project Planning and Coordination

• Organize and lead kickoff and status meetings to communicate expectations.
• Develop detailed project schedules for manpower and resources.
• Coordinate internal resources and third parties for flawless project execution.
• Develop project scopes and objectives with relevant stakeholders.

Quality Assurance and Performance Monitoring

• Perform quality checks on deliverables to meet client objectives.
• Measure project performance using appropriate systems and techniques.
• Ensure all projects are delivered on time, within scope, and within budget.
• Track incidents to ensure SLA compliance.

Documentation and Communication

• Create and maintain comprehensive project documentation.
• Ensure high-quality, up-to-date documentation exists for all products and features.
• Manage relationships with all stakeholders and report/escalate issues as needed.

Continuous Improvement and Collaboration

• Identify gaps across projects and recommend resolution methods.
• Lead meetings to discuss project milestones and brainstorm ideas.
• Coordinate with stakeholders to ensure technical feasibility and alignment with objectives.

Project Management and Oversight.

• Manage multiple projects with a combined team of 40 employees across various verticals.
• Lead structural changes to ensure uniform processes for non-healthcare projects.
• Act as the signing-off authority for third-party audits.

Recruitment Strategy and Management.

• Oversee recruitment and compliance processes for both IT/non-IT and healthcare domains.
• Guide recruiters and team leaders in meeting current vacancies and achieving targets.
• Coordinate with hiring managers and clients regarding recruitment needs.

Client Relationship Management.

• Serve as the primary point of contact for clients across various projects.
• Maintain and generate reports on process performance and monthly metrics for clients.

Compliance and Quality Assurance.

• Collaborate with the internal quality team to ensure project documentation complies with GDPR guidelines.

Continuous Improvement

• Stay updated on process and software advancements as per client and industry needs.
• Analyze training needs for the team and coordinate with internal training resources to arrange necessary training.

• Managing and guiding a team of designers for an upcoming home décor brand, which includes on boarding and deploying the designers
• Help team build a design library for the brand
• Acting as a point of contact for the outreach program for designers across the globe
• Looking after and making daily, weekly and monthly reports to quantify the team's performance

• Managing and supervising a team of 20 designers
• Design and facilitate the plans for gap analysis and coach the team to bridge the gap
• Educating the team regarding various departments and help them coordinate with the departments
• Develop a culture of 'Each one, Teach one' within the team by organising feedback and knowledge sharing sessions

• Handling a team of quality associates and overseeing the quality checks done for the clients
• Monitoring the team performance via regular reporting
• Facilitate the training sessions for the quality associates to make sure they are refreshed on the process
• Conduct regular meetings with the team for regular feedbacks and help them plan their career path

• Monitoring and helping the team with auditing 100% calls
• Conduct mock calls and training with new team members prior to deploying them on the floor
• Audit and monitor the performance of the team to make sure the quality parameters are being met
• Conduct timely meetings with the team to help them with constructive feedback
• Maintaining and preparing reports show casing the team's performance

• Worked as a banker with the seventh largest bank across the globe
• Training new employees and helping them to get settled once deployed on the floor
• Processing and auditing applications coming in through various channels like Lotus Notes
• Acting as point of contact for the clients

• Managing emails received at various segments of the company
• Held Nodal & Appellate Authority handling customer letters and helped team members with drafts for the faxes
• Close loop all cases ensuring resolution within committed timeline of 48 working hours
• Communicate with all the departments to avoid duplicity of the complains