CHANDNI SINGH
Key Account Manager
Bangalore
Summary
Client-focused Key Account Manager with 7+ years’ experience managing enterprise accounts across SaaS, real estate, hospitality, and construction intelligence. Skilled in retention, renewals, upselling, onboarding, and product training. Known for building high-trust relationships, improving platform adoption, and driving measurable revenue growth. Proven record of 92–96% retention, 30–45% upsell expansion, and managing portfolios worth ₹20–40Cr+.
Overview
11
11
years of professional experience
Work History
Key Account Manager
Ventures Middle East
10.2020 - 11.2024
- Impact: Managed enterprise clients across the construction sector and maximized platform adoption of a Zoho-based intelligence system.
- Managed 40+ high-value key accounts, driving a 94% renewal rate.
- Drove 32% YoY upsell revenue by analyzing usage data and identifying expansion opportunities.
- Led onboarding, training & product demos, increasing feature adoption by 45% across user teams.
- Provided proactive engagement insights that improved client ROI and reduced churn by 28%.
- Served as the main escalation point, ensuring SLA adherence and resolving issues within 24–48 hours.
- Worked with product & engineering to implement feature changes based on client feedback.
Sales & Business Development Manager
The First Group
01.2019 - 09.2020
- Generated ₹27 Cr revenue within 6 months; 100% closure rate on new investor leads.
- Built partnerships with brokers, investors, and corporates to expand regional sales pipeline.
- Conducted market analysis to identify micro-locations & investment opportunities.
- Converted high-net-worth leads into long-term clients through strategic advisory.
Sales Executive
JW Marriott
02.2017 - 11.2018
- Managed corporate accounts, increasing group & event bookings by 22% YoY.
- Negotiated rate agreements that contributed to ₹8–10 Cr annual revenue.
- Increased repeat business by 30% through enhanced relationship management.
Sales Executive
Taj Hotels
01.2016 - 01.2017
- Drove banquet sales achieving 110% of annual targets.
- Managed event requirements end-to-end, improving client satisfaction scores.
- Strengthened partnerships with event planners & corporate clients.
Sales & Marketing Assistant (Part-Time)
Calvin Klein Head Office
01.2014 - 04.2015
- Supported EMEA marketing operations, product launches, and retail campaigns.
- Coordinated with regional teams to deliver marketing assets and improve brand presence.
- Managed approximately 30 incoming calls, emails and messages per day from customers.
Education
MBA - Business Administration
University of Wales
Cardiff, UK11.2015
Skills
Key Account Management
SaaS Account Strategy
Client Onboarding & Product Training
Renewals & Expansion (Upsell/Cross-sell)
Onboarding and training
Issue resolution
Zoho CRM
Business development
Key account management
Client engagement
Revenue growth strategy
SLA adherence
Interests
Customer Experience, SaaS, CRM Automation, E-commerce Behaviour, Networking & Partnerships
AWARDS
- Ventures Middle East – Superstar Award (2021–2023), Highest retention & revenue growth across the MENA team.
- The First Group – Star Performer of the Year (2019), Achieved ₹27 Cr in revenue in 6 months, leading the sales team.
References
Available on request
Timeline
Key Account Manager
Ventures Middle East
10.2020 - 11.2024
Sales & Business Development Manager
The First Group
01.2019 - 09.2020
Sales Executive
JW Marriott
02.2017 - 11.2018
Sales Executive
Taj Hotels
01.2016 - 01.2017
Sales & Marketing Assistant (Part-Time)
Calvin Klein Head Office
01.2014 - 04.2015
MBA - Business Administration
University of Wales