Summary
Overview
Work History
Education
Skills
Certification
Interests
PERSONAL DETAILS
Timeline
Generic
CHANDRA BHANU CHAND

CHANDRA BHANU CHAND

Customer Relationship Officer
Pithoragarh

Summary

Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Dynamic sales with demonstrated experience servicing policyholders and claimants in Life insurance industry. Displays in-depth knowledge of claims and appraisals, excellent communication skills and excels in team environments to achieve Result. High-energy Sales Representative with 4 years of experience responding to customer insurance inquiries and assisting with claims. Proficient computer and multi-tacking skills and to function in fast-paced inbound call center environment. Knowledgeable and dedicated customer service professional with extensive experience in Life Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
Certifications
11
11
years of professional experience

Work History

Customer Relationship Officer (MANAGER)

BANDHAN BANK
03.2023 - Current

Sr. Corporate Agency Manger (Banca Channel)

HDFC LIFE Insurance
02.2022 - 03.2023

Sr. Associate

SBI Life Insurance Company
07.2017 - 01.2022
  • Initiated outbound customer calls to review policy reviews and late payments to avoid lapse in coverage.
  • Provided primary customer support to internal and external customers.
  • Maintained current product knowledge to meet customer needs and increase sales.
  • Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
  • Responded to customer requests for products, services and company information.
  • Encouraged policyholders to submit referrals to increase client base.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Educated customers about billing, payment processing and support policies and procedures. Promptly responded to inquiries and requests from prospective customers.

Support Service (Back Office Operation)

MANEESH CONSTRUCTION
06.2015 - 06.2017

Education

10+2 Exam - undefined

UK Board
Pithoragarh, Uttarakhand

High school - undefined

UK Board
Pithoragarh, Uttarakhand

Bachelor of Technology - Computer Science Engineering

GRD Institute of Management and Technology
01-2014

Skills

Technical Proficiency:

Software:- MS Word, MS Excel, MS power point

Language Known:- Java Script, HTML & PHP

Operating Systems:- Windows 7/2000/XP, MS DOS

Excellent Interpersonal and leadership skills

High level of confidence and determination

Analyses then take action

Continue communicate to concern department /Persons

Customer Retention Strategies Building Customer Trust and Loyalty Responding to Difficult Customers Understanding Customer Needs Customer Data Confidentiality Upsetting Products and Services Strong Analytical and Problem Solving Skills

Excellent Attention to Detail

Client relationship building Sales strategy

Sales pitching Sales forecasting

Certification

Certificate of Achievement- Glorious 71, Sbi life Insurance Co.Ltd - 2017

Interests

Travelling, Listening Music, Watching Movies, Interacting with people

PERSONAL DETAILS

Date of Birth: 1993-02-26 Father’s Name: Mr. Pushkar Chand Marital Status: Single Permanent Address: Padampur Colony, Pandeygaon Dist- Pithoragarh,Uttarakhand-262501 The details provided above are correct to the best of my knowledge.

Timeline

Customer Relationship Officer (MANAGER)

BANDHAN BANK
03.2023 - Current

Sr. Corporate Agency Manger (Banca Channel)

HDFC LIFE Insurance
02.2022 - 03.2023

Sr. Associate

SBI Life Insurance Company
07.2017 - 01.2022

Support Service (Back Office Operation)

MANEESH CONSTRUCTION
06.2015 - 06.2017

Bachelor of Technology - Computer Science Engineering

GRD Institute of Management and Technology

High school - undefined

UK Board

10+2 Exam - undefined

UK Board
CHANDRA BHANU CHANDCustomer Relationship Officer