Playing Cricket during free Time
CHANDRA KIRAN RAJ MATHANGI
Payments Officer Operations- Customer Service
VIJAYAWADA
Summary
Customer experience professional with proven track record in operations management. Known for driving process improvements and fostering team collaboration to achieve high-impact results. Reliable and adaptable, skilled in conflict resolution and strategic planning.
Overview
13
13
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Payment Officer-Customer Relations
Tanserv
07.2024 - Current
- Respond to customer queries and resolving the issues.
- Monitor accounts to identify outstanding debts.
- Sending Mails to Clients who have overdue and New billing.
- Inform customers about New billing and requesting them to clear before due date.
- Visiting clients monthly once.
- Handling a client base of 70 accounts and maintain good relationship with customers by providing billing and documentation support.
- Investigate historical data for each debt or bill.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
- Update daily activities in Inebura software
Customer Relationship Executive-Wealth Management
State Bank Of India
09.2018 - 11.2019
- Ensured smooth workflow of operations in branches and attentive service to customers.
- Handled wealth clients portfolio of 300 and suggested them with proper risk assessment.
- 5r worth accounts opened and suggested clients mutual funds by doing proper risk assessment.
- Took care of client High value Fd’s and shifted it to Mutual funds and other investments.
- Provided customers with needed data of available banking products and assisted them to choose better investment plans.
- Handled a network of 20 branches and a portfolio of over 120 team.
- Provided Door Step Banking service to the customers.
- Assisted customers with documentation and in-time submission of paperwork.
- Resolved customer inquiries over phone and cleared discrepancies with customer’s accounts.
- Processed customer transactions, obtained customer information required for the provision of services.
- Managed department’s functions and resources in the absence of the service manager.
Operations Manager-FX and Casa Client Relationship
ICICI Bank
04.2017 - 08.2018
- Assist the Payment Supervisor
- Maintain and monitor FX deals to ensure proper settlement, execute FX Trade with a wire. Maintain a daily log of all deals, transfers and payment orders. Daily review and verification of the Nostro, TLM reconciliation, and balances. Investigate overdrafts in clients DDA and Nostro accounts
- Support all currency payment teams onshore and offshore to resolve issues submitted, as well as the Investigation team.
- Support the payment area as needed by cross training in the various job functions. Verify that payment instruction are in compliance with the bank's procedures. Investigate inquiries of same day payments.
- Additional responsibilities are to perform other department functions and assist other Operations groups as needed.
- Managed client engagement activities with a portfolio of over 249 customers.
- Handled Team of 120 members.
- Collection of documents related to Fx Transaction and settling the amount on time.
- Cleared 500 pending bills from the customer for their previous transaction and got appreciation from higher management of clearing highest no of pending bills in the entire region.
- Provided advisory services about mutual funds, wealth, insurance and other business products to customers.
- Prepared investment performance reports and constantly monitored customer portfolios.
- Well equipped knowledge of LC and BG.
- Updated client information in CRM as per KYC regulations.
- Monitored up gradation of customers within the portfolio as per band status.
- Booked deals by making price margins of FX transactions.
- To advice clients on building Portfolios based on various products and services across asset classes-Trade Accounts, Insurance, Business and Vehicle Loans etc.
- Consistently achieved targets by leveraging customer referrals, portfolio up gradations, cold calling & other services.
- Ensure that optimal levels of Income generating Product Group Holding (IPGH),By grouping them with their family members post selling liability products to the family members.
Teller
HDFC Bank
07.2015 - 03.2017
- Processed customer payments like NEFT,RTGS and Credit/Debit transactions, and provided needed information for customer inquiries.
- Informed customers about bank products and services.
- Booked deals by making Price Margins on FX Transactions.
- Collection of documents related to Fx Transaction and settling the amount on time.
- Maintained cash balance in branch and reconciled any discrepancies.
- Handled confidential and sensitive customer information in a responsible manner.
- Regularly audited compliance of bank regulations by sales staff.
- Monitored dummy, suspense and deferred accounts both payable and receivable.
- Resolved all customer queries and ensured highest level of customer satisfaction.
- Monitoring source of funds in customers’ accounts coming from and identifying suspicious transactions and reporting to RBI.
Maintainance Engineer
Gas Gadgets
11.2012 - 06.2015
- Supervising Staff and Monitoring Goods
- Preparing Stocklist and Updating Daily MIS.
- Maintaining Godown Stock
Education
Bachelor of Technology - Electronics and Communications Engineering
PSR College of Engineering. & Technology
Vijayawada11.2012
Skills
Client Support Management
Banking Retail and Backend Operations
Office Administration and Hr Admin
SAP SD
Active Listener
Good Communication Skills
Customer Focused Empathy
Team Handling
Aml Kyc and Transaction Monitoring
MS Office
Accounts Management Payables and Receivables
Invoice submission, Payment Processing
Certification
MANAGING CUSTOMER SERVICE TEAMS(LINKEDIN)
Disclaimer
I hereby declare that all information provided above is true according to my knowledge
Interests
Volunteering at local events, till now Volunteered in Amma Orphanage every week and also volunteered in Food donation camp earlier
Travelling to New places and Adapt their Cultures, Travelled 3 Countries So Far.
Travelled to Jordan, Egypt and Israel with Family.
Timeline
Payment Officer-Customer Relations
Tanserv
07.2024 - Current
Customer Relationship Executive-Wealth Management
State Bank Of India
09.2018 - 11.2019
Operations Manager-FX and Casa Client Relationship
ICICI Bank
04.2017 - 08.2018
Teller
HDFC Bank
07.2015 - 03.2017
Maintainance Engineer
Gas Gadgets
11.2012 - 06.2015
Bachelor of Technology - Electronics and Communications Engineering
PSR College of Engineering. & Technology