Hi, I’m
CHANDRA PRAKASH
Bengaluru,Karnataka
Summary
With over of experience across BPO, Edtech, and SaaS sectors, I have had the opportunity to work in diverse roles within Sales, Customer Service, and Business Development. Currently, as a senior manager at Kredily, I collaborate with cross-functional teams to support business growth and enhance client relationships. I focus on continuous improvement and finding practical solutions to contribute to the success of the team and organization.
Overview
8
years of professional experience
4
Certification
Work History
Relyon SoftechDelhi, DL
Branch Head
02.2026 - Current
Job overview
- Led branch operations, ensuring compliance with company policies and regulatory requirements.
- Implemented process improvements to enhance customer service efficiency and satisfaction.
- Developed training programs for staff, fostering skill development and knowledge sharing.
- Analyzed branch performance metrics to identify areas for operational enhancement.
Kredily HRMSBangalore
Senior Manager
01.2024 - Current
Job overview
- As a Senior Manager, I lead the Account Management team for renewals implementation.
- Successfully managed a team of average 4 Team Leaders and 22 Associates, resulting in consistent revenue generation.
- Developed and implemented strategic business plans to increase revenue by.
- Collaborated with different teams to improve sales for fintech & Insurance processes.
- Presented comprehensive sales, revenue, and performance analysis to management.
- A company providing innovative solutions in HRMS and fintech.
BYJU'S Think and Learn Pvt. Ltd.Bangalore
Sales Manager (BDM)
08.2022 - 01.2024
Job overview
- Led business growth efforts, developed strategic plans, and managed a team of 3 Team Leaders and 21 Inside Sales Associates.
- Collaborated with teams to improve sales practices and designed training methods for better outcomes.
- Built strong client relationships and ensured service and retention.
Team-Leader Pre Sales
10.2021 - 08.2022
Job overview
- Monitored prospect quality and provided training to associates (Calls & Demos).
- Collaborated with Direct Sales and Inside Sales teams to drive revenue generation.
Associate
10.2020 - 10.2021
Job overview
- Delivered INR 9.6 million in revenue as a sole contributor.
- Collaborated with Direct Sales and Inside Sales teams to drive revenue generation.
Kolkata
Business Development Trainee
01.2020 - 06.2020
Job overview
- Generated revenue through direct sales and telephonic calls.
Tech MahindraNoida
Associate
06.2019 - 12.2019
Job overview
- Handled customer support and sales retention for Vodafone Qatar International project.
- During my work, I managed ticketing, customer TNPS, and consistently maintained service within the required timeframes, earning appreciation for my performance.
Education
Welingkar institute of management
Post graduate Diploma in management(marketing) from marketing
06.2021
Asansol Engineering College
B.Tech. from Electronic & Communication Engineering
05.2019
Skills
- Microsoft 365
- Google Sheets
- Google Data Studio
- Power BI
- Lusha
- Ticketing tools
- Advanced GPT
- CRM
- Lead Squared
- Zoho accounts
- Tax Software
- Strategic Planning
- Business Development
- EdTech
- HRMS
- SaaS
- BPO
- B2B
- B2C
- Field sales
- Market Analysis
- Cross-Functional Collaboration
- Team Leadership
- Call pitch
- Performance Optimization
- Business Expansion
- Data-Driven Decisions
Websites
Certification
- Certified Professional in Call Pitch & Customer Interaction at Tech Mahindra
- Complete Course for Sales & Marketing
Accomplishments
- Increased 1.5X revenue from renewal and 10% retention in 6 months.
- Did enterprise sales increase by 1.8X in the last 8 months.
- First-time started channel partner referral program generated 10L months.
- Experienced in managing pilot projects, including two successful segments at Byju's Aakash Tuition Centre, and Micro-Learning program for exam prep.
- Recognized as Top performer Manager in a team in 2023 at Byjus Thrice.
- Ranked within the top 15 highest revenue generators across India in 2022.
- Achieved INR 1.1 crore in revenue as associate.
- Best associate three times at Tech Mahindra.
Languages
English
Hindi
Total Experience Years
7
Timeline
Branch Head
Relyon Softech
02.2026 - Current
Senior Manager
Kredily HRMS
01.2024 - Current
Sales Manager (BDM)
BYJU'S Think and Learn Pvt. Ltd.
08.2022 - 01.2024
Team-Leader Pre Sales
10.2021 - 08.2022
Associate
10.2020 - 10.2021
Business Development Trainee
01.2020 - 06.2020
Associate
Tech Mahindra
06.2019 - 12.2019
Asansol Engineering College
B.Tech. from Electronic & Communication Engineering
Welingkar institute of management
Post graduate Diploma in management(marketing) from marketing