Chandra Sekhar

Client: Ikea (Hong-Kong) – DFI Retail

• Collaborated with cross-functional teams to gather, document, and analyze business requirements.
• Led defect triage meetings ensuring prompt resolution of issues.
• Delivered high-quality deliverables on time, adhering to development standards.
• Planned all maintenance activities including patching, and certificate management.
• Administered security policies, business groups, and developer portal within Anypoint Platform.
• Expertise in documenting and validating complex business rules, workflows, and requirements.
• Executed MuleSoft cloud-hub upgrades with zero downtime, improving platform stability and compliance.
• Develop solutions following established technical design, application development standards and quality processes in projects.
• Teamed on development of technology roadmap spanning 3 years.

Client: Allegis Group

• Lowered API defects by 30% via proactive code reviews and production readiness validation.
• Leveraged New Relic to build real-time monitoring dashboards that increased operational visibility and minimized API-related escalations.
• Developed Sumo Logic dashboards and streamlined alerts, reducing incident response time by 30%.
• Created and maintained a technical knowledge base, improving team efficiency and onboarding speed.

Client: New York Life Insurance (US)

• Mechanized monitoring with 10+ Sumo Logic dashboards, reducing escalation incidents by 20%.
• Implemented MuleSoft cloud-hub patch management with zero downtime for business-critical systems.
• Proactively addressed all audit and compliance gaps, leading to 100% closure and reinforced security governance.
• Reviewed SIT/UAT testing, ensuring 98% defect-free releases into production.

Client: Overview: Roche (US)

• Resolved 200+ production tickets within SLA, maintaining 100% client KPI compliance.
• Ensured round-the-clock operational support for Mule APIs, maintaining 99.9% uptime in line with SLA commitments.
• Analyzed business requirements with stakeholders, ensuring smooth integration delivery.
• Reduced outage resolution time by 20% through improved log monitoring and automated alerts.
• Collaborated with cross-functional teams to integrate software components seamlessly into existing systems.

Client: Hertz (US)

• Designed and implemented Splunk-based monitoring solutions, enabling early detection of API issues and cutting escalations by 25%.
• Provided continuous API support to global clients, ensuring uninterrupted service and full adherence to 100% uptime SLAs.
• Halved repeat production incidents by introducing proactive log analysis routines and health checks.
• Created weekly and monthly status reports, improving stakeholder decision-making.
• Enhanced system stability by conducting preventive log analysis, reducing issues by 50%.
• Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
• Documented technical issues and solutions to enable tracking history and maintain accurate logs.

Client: UTAS Aerospace (US)

• Resolved 200+ production issues in 4 months adhering to SLA, ensuring 100% compliance.
• Enforced robust access and threat protection policies using MuleSoft API Manager, elevating overall API compliance standards.
• Performed log analysis during outages, reducing mean time to recovery.
• Maintained server health and authored documentation improving team knowledge sharing.
• Diagnosed and resolved technical issues for diverse client systems.
• Provided expert guidance on software installations and configurations.
• Led initiatives to streamline customer feedback processes for product enhancement.
• Performed root cause analysis of reported issues to enact corrections.
• Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
• Streamlined helpdesk response times, implementing new ticketing system that prioritized urgent queries.

• Presented 10+ solar PV projects with 100% compliance to design and safety standards.
• Conducted testing and commissioning of plant operations.
• Prepared and reviewed designs for solar PV and battery storage systems.
• Decreased project delivery delays by 20% through proactive coordination with design and BD teams.

Client: Avaya (India)

• Handled 150+ MACD requests monthly, improving SLA adherence by 18%.
• Authored 20+ KB articles, reducing issue resolution time for junior engineers by 25%.
• Supported onsite/offsite Avaya voice solutions improving customer satisfaction ratings by 15%.
• Facilitated resolution of escalations and communicated project risks and milestones effectively.
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