Chandra Shekar K

• Built relationships and influenced and motivated employees to drive operational improvements.
• Developed and improved integrated reporting and analysis capabilities.
• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
• Performed gap analysis to identify areas of improvement.
• Generated business intelligence reports to inform strategic decision-making.
• Developed customized reports, summarizing and presenting data in visually appealing format.
• Generated standard and custom reports to provide insights into business performance.
• Implemented business intelligence solutions to increase operational efficiency.
• Created dashboards to monitor and track key performance indicators.

o Manages the activities of the associates within the group, ensuring Quality & Performance.

o Works independently and with a team providing operation guidance to execute complex cases.

o Achieves the committed results within the time frame, functionality, performance and quality standards established.

o Finance – Reconcile Payment Month on Month.

o Monthly, Quaterly & Yearly – Presentation for Clients.

o Vendor – Allocation, Performance & Billing Validation.

o Performance – Collection, Retention & Vendor or Outsourced Agency.

o Resource and attrition management.

o Accountable for the level of quality and performance delivered from the team.

• Planned and led administration of management information system for achieving threshold-level performance.
• Generated reports each month covering KPI data.
• Produced tables, pivot reports and charts for use in key decision-making processes.
• Tracked different business metrics daily and organized for reporting purposes.
• Reported monthly to senior executive team on budget, in-flight initiatives and upcoming projects.
• Designed internal dashboard for at-a-glance system and project status reporting.

• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Developed effective improvement plans in alignment with goals and specifications.
• Generated reports detailing findings and recommendations.