Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Languages
Timeline
Generic

Chandra Shekhar Tiwari

Lucknow

Summary

"LIFE IS LIKE AN ECHO, WE RECEIVE WHAT WE GIVE" Seeking an opportunity to work with a professional, aggressive and growth oriented organization to take challenges, where I could constantly enhance my Logistics Operations potentials and successfully deliver my best of the performance.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Senior-level Supply Chain and Operations leader with extensive experience in creating strategies and leading execution of all global supply chain activities, including procurement, manufacturing, and distribution management. Manages and leads cross-functional teams to drive product supply and productivity improvements. Leads risk mitigation, while driving supply chain strategies for end-to-end pipeline management and supply planning. Skilled in negotiation and strategic decision making, perfected by [Number] years of experience in leading organizational business units.

Overview

19
19
years of professional experience

Work History

Supply Chain Logistics Manager -D2C

Samsung India
Lucknow
07.2022 - 12.2024
  • Inventory monitoring stock levels, conducting audits, and ensuring the right products are available in the right quantities at the right time with Fleet Freight vendor &Risk Management.
  • Daily SKU wise inventory accuracy. Ensure 100 % Inventory bin vs ERP. Timely publication of Inventory Reconciliation and Start Execution as per target time.
  • Monthly Audit of inventory, documentation, and process. Certify after verifying SLA.
  • Ensure clear result of RHQ Inventory Audit of H1 and H2 by Statutory Auditor.
  • Training of 3PL Key persons on KPI, TAT, Team Building, Time Management, Process Implementation, and Audit Preparation.
  • Synchronize inward outward movement, transit monitoring for unloading vs open order execution for space creation.
  • Adequate Loader unloader arrangement as per State Government Labour Laws.
  • Implemented a comprehensive safety training program that reduced workplace accidents, contributing to a safer work environment.
  • Transportation: Route planning, Decision on total number of vehicles for operation, size of vehicle considering 'No entry' time of each city, TAT, etc.
  • Feedback to management on market rate scenario, changing fleet availability scenario, and competitors' position in the area.
  • IOD POD Management, ensuring 100% accuracy of IOD and POD.
  • LCC ~ 3PL Payment process and get all Bills cleared through commercial.
  • Local space strategy for season and off-season, timely taking of management approval for additional space, implementation of network, and other device installation for smooth execution.
  • Planning, coordinating, and monitoring warehouse operations activities of manpower.
  • Improved Vehicle Fleet Delivery efficiency by introducing Milk Run for Vans.
  • Working closely with procurement and supply chain teams to optimize inventory turnover and reduce holding costs. Devise purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
  • Reduced number of lost reverse shipments (RTO and RVP shipments) by 81%, introducing Flow Mapping mechanism, creating multiple filters and flags within the whole LM/MM/LH/Transport flow.
  • Evaluating current distribution processes and making recommendations to improve efficiency and guiding teams through complexities with composure and purpose along with distributors and Retails by Setting up Line haul process for smooth deliveries.
  • Analysis of previous sales and consumer trends, historical sales data, and seasonal patterns to optimize a business's capacity to fulfill Supply& demand in the most effective manner.
  • Organizing and executing projects with Implementing safety protocols.
  • Establishing and managing incoming and outbound shipping schedules.
  • Maintaining metrics and analyzing data to assess performance and implement improvements.
  • Complying with laws, regulations, and requirements.
  • Distribution Management for Represent large department store for negotiating contracts for Transporter & Manpower sourcing.
  • Process work orders and requisitions for manpower agencies and Logistics Partners.
  • Communicate with prospective vendors to determine terms and availability.
  • Interview applicants and train staff using tailored training program & Recruitment & Training of Business associates.
  • Looking after Domestic Logistics Transportation from Factory to W/H and W/H to vendors. Maintaining SLA. Handling Fulfillment, First mile and Last mile courier/ Transporter accounts Managing Courier key accounts.
  • Ensure end to end delivery of goods from the warehouse to customer, along with courier disputes.
  • Managing Returns (RTO) Prepaid and Cod. Looking after inward & outward Inventory. Follow up with Vendors & policy update on web. Looking after Customer query for Replacement / Refund & Deliveries.
  • Take care of IT issues which related to Logistics & get them rectify. Managing Pin codes of serviceable locations.
  • Looking after Packaging designed as per product and execution of packaging to prevent last mile damages.
  • Co-ordination with other department for any logistics issues. For daily Operation works co-ordination with other departments for the publishing deal and dispatches Oversee staff deployment and drive motivation levels of the direct Team Managing team.
  • Reverse Management/ Return process./Insurance claim creation of Logistics return cases. Insurance claim creation of primary damage cases reporting in factory vehicles. Receiving and GR Process of Technical Return cases coming through various Service Centre.
  • E-Waste Management / Scrap process of non-repairable items.Keep items in designated area as per State pollution e-waste policy. Handover to Govt approved pan-India vendor. Valid despatch documentation including FORM 6 for handover material.

National Sr.Manager P&C Operations

Reliance Retail
Mumbai RCP
03.2021 - 06.2022
  • Responsible for managing 3PL vendor management W/H P&C,FM, LM delivery operations across India.Source Manpower for the LM/FM/ & LH delivery.
  • Planning to Increase Delivery percentage with high productivity in 3hours.
  • Plan and Roll-out E-grocery W/H . Planning Expansion across India.
  • Recruit, train and develop healthy front-line Team (Supervisor/FE/FC Manager/ DEO/MHE Operators/Picker / Helper).
  • Regular monitoring and reviews to assist team to meet the service level agreement and identifying areas of Improvement.
  • Vendor on-boarding and process finalization based on the warehouse type, like automated/ semiautomated etc.
  • Operations and vendor Performance management through defined KPI, SLAs and structured review.
  • Structured Governance including closure of open issues of vendor and company.
  • Analysis, Dashboards and reports to internal team.
  • Target and time line oriented performance for closure of the activities.
  • Standardization & streamline of all business activities.
  • Site visits, reporting the status and actions for meeting the company's goals.
  • Term sheet management, IR compliance's and statutory & legal framework understanding writ ops.
  • Cost analysis and savings working for the company: best services in the optimum cost.
  • Expansion/ Contingency/capacity planning for Peak and Business Demand, Establishing new setup/ Facility, operation designing and expanding reach, from the scratch.
  • Vendor / Merchant/ Supplier Management, Selection, performance analysis, Contract management, and achieve sales, with more than the target, and 3PL Management.
  • Operation Excellence - Process standardization, process design, re-engineering and Implementation, Audit.
  • Ensuring operational Productivity, by ensuring 100% resource optimization and Tracking Inventory Management, Implementing WMS, End to end shipment tracking, and ensuring 100% inventory accuracy.
  • Cost Mapping, Pricing and Analysis.
  • Capacity (Demand and Supply) planning, as per the sales projection.
  • P&L - Established better control on Budget, to ensure savings in targeted budget.
  • Safety - Safety Audit, Safety Inspection, Safety Implementation, arranging measures, monitoring and controlling.Represent large department store for negotiating contracts for Manpower sourcing.
  • Activities of manpower who distribute products.
  • Process purchase orders and requisitions for manpower agencies.
  • Communicate with prospective vendors to determine terms and availability.
  • Interview applicants and train staff using tailored training program.
  • Devise purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
  • Prepare reports for costs and market conditions.
  • Work with other staff members to build healthy culture.
  • Resolve issues with contracts and supplies.
  • Maintain thorough records of orders / Productivity and Manpower.
  • Develop and implement organizational policies for the department.
  • Manage Manpower budget for purchasing department.
  • Consider environmental impact when determining transportation needs.

Sr.Manager Operations

C.P.Milk food and Products Pvt Ltd
Lucknow
05.2020 - 02.2021
  • Responsible for managing SCM operations across UP.
  • Designing and ensuring 100% KPI, implementation and achievements for each projects, on daily, weekly and monthly basis. Mainly On time delivery/ CPT Success and Breach etc.
  • Planning to Increase Delivery percentage with high productivity in 3hours.
  • Plan and Roll-out E-commerce dairy and food products in UP.
  • Planning Expansion across UP / Bihar & North East.
  • Recruit, train and develop healthy front-line Team (Supervisor/FE).
  • Regular monitoring and reviews to assist team to meet the service level agreement and identifying areas of Improvement.
  • Vendor selection, finalization & management.
  • Set up Quick Commerce Delivery in Lucknow / Kanpur ( UP) with team size of 29Supervisour and 2 area Managers.
  • Represent large department store for negotiating contracts for Manpower sourcing.
  • Activities of manpower who distribute products.
  • Process purchase orders and requisitions for manpower agencies.
  • Communicate with prospective vendors to determine terms and availability.
  • Interview applicants and train staff using tailored training program.
  • Devise purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
  • Prepare reports for costs and market conditions.
  • Work with other staff members to build healthy culture.
  • Resolve issues with contracts and supplies.
  • Maintain thorough records of orders / Productivity and Manpower.
  • Develop and implement organizational policies for the department.
  • Manage Manpower budget for purchasing department.
  • Source Manpower for the LM/FM/ & LH delivery.
  • Consider environmental impact when determining transportation needs.

Regional Manager North India

Busybees Logistics Solutions PVT LTD
New Delhi
07.2018 - 05.2020
  • Represent large & Small delivery hubs for negotiating contracts for Manpower sourcing.
  • Activities of manpower who distribute products.
  • Process purchase orders and requisitions for manpower agencies.
  • Communicate with prospective vendors to determine terms and availability.
  • Interview applicants and train staff using tailored training program.
  • Devise purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
  • Maintenance, Safety (Especially in Covid-19 to run facilities) and Security planning, Control, Management.
  • PnL Budget Management, along with Capex and Opex Management, in last one year we have earned 12% profit where as in Solutions, estimated 2%. Allocation of Fund, Budget and incur Cost to use and achieve maximum benefit.
  • Prepare reports for costs and market conditions.
  • Work with other staff members to build healthy culture.
  • Resolve issues with contracts and supplies.
  • Maintain thorough records of orders / Productivity & Manpower.
  • Develop and implement organizational policies for the department.
  • Manage budget for Manpower.
  • Source manpower for the delivery of FM/LH & LM.
  • Responsible for managing W/H & LM operations across North Region.
  • Planning to Increase Delivery percentage & to Reduce RTO percentage with high productivity of W/H & LM.
  • Plan Rollout in different Cities.
  • Planning of Reverse Logistic and Drop Shipment Pickup/Delivery.
  • Recruit, train and develop healthy front-line Team (Supervisor/FE).
  • Regular monitoring and reviews to assist manpower partners to meet the service level agreement and identifying areas of Improvement.
  • Vendor selection, finalization & management.
  • Set last mile Dedicated Delivery Model in North & West India, with team size of 44 supervisors and 4 area Regional Managers.
  • Maintain P&L cost reduction of North India.
  • Enhanced customer experience Follow up with the vendor for pending dispatches. Follow up with courier for regular on First Mile and Last Mile.
  • Consider environmental impact when determining transportation needs.
  • Manage day-to-day operations of team managers and data associates (transcribers & annotators) including logistics, resource/equipment planning, staffing, quality control, and reporting. Oversee the hiring & training of new team members and support their development Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Partner closely with the research team to adapt to changing transcription conventions, tooling developments, and expansion to new data areas .Collect, track, & present metrics related to transcription processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization .
  • Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs. Continuously evaluate transcription tools and processes and offer solutions to ensure they are efficient, high quality, and scalable. Utilize strategic thinking to plan/develop team and site growth to support data delivery.

Regional Manager

Shop CJ Network Pvt Ltd
New Delhi
03.2016 - 06.2018
  • Responsible for managing delivery operations across North Region.
  • Implemented a new "Hybrid Delivery Model" - a first in India that combines the benefits of FOS Delivery Model at the cost of a normal delivery.
  • Brought an overall cost saving of 20% (Rs.3.5 Corers per annul in absolute value) in overall Logistics Cost through various initiatives.
  • Reduced overall Returns in Shop CJ by close to 15% by end-to-end monitoring - starting from First Mile Pickups, Line Haul TAT, Last Mile Attempts, etc.
  • KPI Management and Control Tower Management.
  • Brought in additional 5% revenue for the organization by expanding the serviceability of Shop CJ's delivery to rural areas.
  • Planning to Increase Delivery percentage & to Reduce RTO percentage.
  • Plan Roll-out of FOS/DDN Model in different Cities.
  • Represent large department store for negotiating contracts for Manpower sourcing.
  • Activities of manpower who distribute products.
  • Process purchase orders and requisitions for manpower agencies.
  • Communicate with prospective vendors to determine terms and availability.
  • Interview applicants and train staff using tailored training program.
  • Devise purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
  • Planning of Reverse Logistic and Drop Shipment Pickup/Delivery.
  • Recruit, train and develop healthy front-line Team (Supervisor/FE).
  • Regular monitoring and reviews to assist 3PL partners to meet the service level agreement and identifying areas of Improvement.
  • Vendor selection, finalization & management.
  • Set last mile Dedicated Delivery Model in North & West India, with team size of 44 supervisors and 4 area Regional Managers.
  • Maintain P&L cost reduction and operation efficiency Increased, efficiency Increased Deliveries to 85% in COD from 67%.
  • Enhanced customer experience Follow up with the vendor for pending dispatches. Follow up with courier for regular on First Mile and Last Mile.
  • Ensure timely delivery from the warehouse to the Customers. Maintaining SLA. Distribution of load by rectifying Fulfillment Center First Mile and Last Mile issues.
  • Billing of 3PL partners. Vendor negotiation Increased System Operation efficiency in first Mile and last mile both.
  • Take care of IT issues which related to Logistics & get them rectify. Managing Pin codes of serviceable locations. Troubleshoot and resolve technical and logistical issues.
  • Managing Inventory of Fulfillment center, Returns (RTO) Prepaid and Cod. Looking after inward & outward Inventory. Quality Check of the product Pre-& Post Production.
  • Follow up with Vendors & policy update on web. Looking after Customer query for Replacement / Refund & Deliveries.
  • Manage day-to-day operations of team managers and data associates (transcribers & annotators) including logistics, resource/equipment planning, staffing, quality control, and reporting. Oversee the hiring & training of new team members and support their development Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis Partner closely with the research team to adapt to changing transcription conventions, tooling developments, and expansion to new data areas .Collect, track, & present metrics related to transcription processes, team accuracy and efficiency, and drive improvements in efficiency, throughput and cost across the organization .
  • Communicate effectively with other operations and/or program managers at other sites regarding risks, mitigation strategies, and success of project SLAs. Continuously evaluate transcription tools and processes and offer solutions to ensure they are efficient, high quality, and scalable. Utilize strategic thinking to plan/develop team and site growth to support data delivery.

Project Manager- Operations Logistics

Printvenue.com ( Rocket Internet Group)
New Delhi
11.2012 - 04.2016
  • Distribution Management.
  • Represent large department store for negotiating contracts for Manpower sourcing.
  • Activities of manpower who distribute products.
  • Process purchase orders and requisitions for manpower agencies.
  • Communicate with prospective vendors to determine terms and availability.
  • Interview applicants and train staff using tailored training program.
  • Devise purchasing instructions and policies, and ensure proper procedure from both the company and vendors.
  • Inventory Management.
  • Fleet & vendor Management.
  • Freight management.
  • Risk Management.
  • Recruitment & Training of Business associates.
  • Looking after Domestic & International Logistics of B Zone Countries. Maintaining SLA. Handling First mile and Last mile courier accounts Managing Courier key accounts.
  • Distribution of load in last mile, Managing Warehouse operations Co-ordination with other department for any logistics issues. Looking after dispatches.
  • Ensure end to end delivery of goods from the warehouse to customer, along with courier disputes.
  • Setting up Line haul process for smooth deliveries.
  • Managing Returns (RTO) Prepaid and Cod. Looking after inward & outward Inventory. Quality Check of the product Pre-& Post Production.
  • Handling COD remittance and dispute related to COD and billing.
  • Follow up with Vendors & policy update on web. Looking after Customer query for Replacement / Refund & Deliveries.
  • Take care of IT issues which related to Logistics & get them rectify. Managing Pin codes of serviceable locations.
  • Looking after Packaging designed as per product and execution of packaging to prevent last mile damages.
  • Co-ordination with other department for any logistics issues. For daily Operation works co-ordination with other departments for the publishing deal and dispatches Oversee staff deployment and drive motivation levels of the direct Team Managing team.

Asst Manager

Snapdeal.com
New Delhi
11.2011 - 10.2012
  • Follow up with courier for first mile and last mile pickups and delivery.
  • Ensure timely delivery of merchandise from the warehouse to end customer.
  • Inventory approval for uploading to website warehouse operations looking after stock inventory. Managing all warehouse activities including First Mile & Last Mile Delivery of product in a manner consistent with company service and cost objective.
  • Publish and UN-publish of the product on website. Take care of pricing of the deals which publish on web.
  • Looking after packaging material to merchandiser as per order volume and product.
  • Follow up with the vendor for pending dispatches. Daily Operation works co-ordination with other departments for the publishing deal and dispatches along with courier disputes.
  • Follow up with IT for technical issue. Providing Vendor Panel Training to merchandiser and co-coordinating on daily basis for their disputes. Maintaining SLA for the Shipments.
  • Co-ordination with other department for any logistics issues. Oversee staff deployment and drive motivation levels of the direct Team.
  • Complain handling of customers & solving them in a proper manner.
  • Maintaining Minimum 95 % delivery performance (overall) of whole controlling.
  • Responsible for maintaining Growth in Product wise (Surface / Air/ International courier) as well as overall on desired level.
  • Recruitment, Management & Timely Training of BA (Business Associates) & also to increase the No.s of BA`s according to business enhancement & customer`s demand.

Sr. Executive

Homeshop18.com
New Delhi
07.2009 - 10.2011
  • Handling Last Mile Delivery issues customers regarding them complain and request (Refund, Replacement or order not deliver urgent delivery Payment related and Order not deliver), maintain SLA maintain daily basis MIS. Follow up with Last Mile couriers.
  • Ensure timely delivery to customer. Daily Operation works co-ordination with other departments for the publishing deal and dispatches along with courier disputes.
  • Follow up with courier for first mile and last mile pickups and delivery.
  • Ensure timely delivery of merchandise from the warehouse to end customer.
  • Inventory approval for uploading to website warehouse operations looking after stock inventory. Managing all warehouse activities including First Mile & Last Mile Delivery of product in a manner consistent with company service and cost objective.
  • Publish and UN-publish of the product on website. Take care of pricing of the deals which publish on web.
  • Looking after packaging material to merchandiser as per order volume and product.
  • Follow up with the vendor for pending dispatches. Daily Operation works co-ordination with other departments for the publishing deal and dispatches along with courier disputes.
  • Follow up with IT for technical issue. Providing Vendor Panel Training to merchandiser and co-coordinating on daily basis for their disputes. Maintaining SLA for the Shipments.
  • Co-ordination with other department for any logistics issues. Oversee staff deployment and drive motivation levels of the direct Team.
  • Complain handling of customers & solving them in a proper manner.
  • Maintaining Minimum 95 % delivery performance (overall) of whole controlling.
  • Responsible for maintaining Growth in Product wise (Surface / Air/ International courier) as well as overall on desired level.
  • Recruitment, Management & Timely Training of BA (Business Associates) & also to increase the No.s of BA`s according to business enhancement & customer`s demand.

Sr. Executive (Quality and Audit)

Vodafone India
Lucknow
12.2005 - 06.2009
  • Quality and Audit team as Vodafone Store & Vodafone mini Store Auditor (In charge of Varanasi Zone). To maintain the quality of zone in customer services (Varanasi Zone).
  • Having responsibility to maintain the quality of Vodafone Store. Taking care of reports, related to quality scores. Identifying the areas of improvements in Vodafone store executives. Involved in the training for Vodafone Store's executives. Give training's to Executives Organize the Train the trainer on monthly basis. Plane the training schedule.

Education

P.G.D.M - electronic Media & Film Production

University of Lucknow
01.2005

B.Sc. -

University Of Lucknow
01.2004

One-year Diploma - Computer

Skills

  • Inventory management
  • Freight management
  • Vendor management
  • Risk management
  • Data analysis
  • Project management
  • Cost reduction
  • Process optimization
  • Warehouse operations
  • Logistics planning
  • Team building
  • Employee training
  • Effective communication
  • Performance metrics
  • Regulatory compliance
  • Data entry
  • Management development
  • Negotiation
  • ERP systems proficiency
  • Import/Export Operations
  • Route planning
  • Warehouse organization
  • Workforce management
  • Shipping activity oversight
  • Federal contracting
  • Route optimization
  • Problem-solving
  • Inbound cargo management
  • Transportation coordination
  • Supplier negotiation
  • Warehouse management systems
  • Cost control and tracking
  • Supply chain distribution
  • Interdepartmental collaboration
  • First aid and CPR
  • Decision-making
  • Material shelving
  • Assign jobs
  • Distribution strategies
  • Customer relationship management
  • Material handling
  • Global supply chain management
  • Supply chain modeling
  • Materials management
  • Expense tracking
  • Customer service
  • Inventory audits
  • Lean manufacturing principles
  • Price structuring
  • Freight flow
  • Service improvement analysis
  • Inventory reconciliation
  • Cost analysis
  • Standards documentation
  • Process monitoring
  • Company inventory oversight
  • Resource allocation
  • Supply chain risk management
  • Route navigation software
  • Time management
  • Distribution and warehousing
  • Fleet inspections
  • Testing orders
  • International purchasing
  • Vehicle cleaning and maintenance
  • Production scheduling
  • Part repairs and replacement
  • Forecasting accuracy
  • Internal loss prevention
  • Safety standards
  • Safety management
  • Logistics oversight
  • Driver monitoring
  • Cross-docking
  • Relationship building
  • Warehouse safety programs
  • Resource planning
  • Lean manufacturing processes
  • Service provider communication
  • Professional demeanor

Languages

  • Hindi
  • English

Personal Information

  • Father's Name: Mr. Ram Surat Tiwari
  • Date of Birth: 12/01/82
  • Nationality: Indian
  • Marital Status: Married

Languages

Hindi
First Language
English
Proficient
C2

Timeline

Supply Chain Logistics Manager -D2C

Samsung India
07.2022 - 12.2024

National Sr.Manager P&C Operations

Reliance Retail
03.2021 - 06.2022

Sr.Manager Operations

C.P.Milk food and Products Pvt Ltd
05.2020 - 02.2021

Regional Manager North India

Busybees Logistics Solutions PVT LTD
07.2018 - 05.2020

Regional Manager

Shop CJ Network Pvt Ltd
03.2016 - 06.2018

Project Manager- Operations Logistics

Printvenue.com ( Rocket Internet Group)
11.2012 - 04.2016

Asst Manager

Snapdeal.com
11.2011 - 10.2012

Sr. Executive

Homeshop18.com
07.2009 - 10.2011

Sr. Executive (Quality and Audit)

Vodafone India
12.2005 - 06.2009

P.G.D.M - electronic Media & Film Production

University of Lucknow

B.Sc. -

University Of Lucknow

One-year Diploma - Computer

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Chandra Shekhar Tiwari