Chandra Sinha
Quality & Training
Delhi,Delhi
Summary
Adaptable Manager in implementing and developing improvement processes through collaboration with cross-functional teams. Specialties include achieving set targets, generating new strategies, and maintaining accurate records.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Quality and Training Manager
Nirvasa Healthcare Pvt Ltd. followed by Supportmart-Global Tech Support Company
Gurugram
5 2019 - 11.2023
- Monitored performance and generated reports detailing quality of process and defect rates
- Created in-depth training manual for all employees. Organized and edited training manuals, multimedia visual aids and other educational materials
- Drove process standardization by creating and implementing SOPs, resulting in increased efficiency and reduced deviations.
- Managed quality assurance program, including on-site evaluations and internal audits.
- Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Managed end to end Transactional Quality.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Increased efficiency of the QMS by regularly reviewing procedures and making updates based on changing business needs or industry advancements.
Quality, Training & Operations Team Manager
Nutravo
Gurugram
06.2018 - 05.2019
Quality Team Leader
Home Credit India
Gurugram
09.2017 - 06.2018
Sr. Quality Analyst
Applect Learning Systems Pvt Ltd
New Delhi
07.2015 - 07.2017
Sr. Quality Analyst
Serco Global Services Pvt Ltd
New Delhi
01.2014 - 06.2015
Sales Associate and Quality Analyst
Allsec Technologies Ltd
New Delhi
01.2009 - 12.2013
Education
MBA: Finance -
Bachelor of Commerce - undefined
12th - undefined
10th - undefined
Certification
Certified Lean Green Belt Six Sigma, https://api.accredible.com/v1/frontend/credential_email_embed_image/10752252
Languages
Hindi
English
Timeline
Quality, Training & Operations Team Manager - Nutravo
06.2018 - 05.2019
Quality Team Leader - Home Credit India
09.2017 - 06.2018
Sr. Quality Analyst - Applect Learning Systems Pvt Ltd
07.2015 - 07.2017
Sr. Quality Analyst - Serco Global Services Pvt Ltd
01.2014 - 06.2015
Sales Associate and Quality Analyst - Allsec Technologies Ltd
01.2009 - 12.2013
Quality and Training Manager - Nirvasa Healthcare Pvt Ltd. followed by Supportmart-Global Tech Support Company
5 2019 - 11.2023
IMT Ghaziabad - MBA: Finance,
Delhi University - Bachelor of Commerce,
CBSE Board - 12th,
CBSE Board - 10th,
Skills
New hire on-boarding
New Employee Training
Compliance Monitoring
Quality processes
Corrective Actions
SOP Development
Interests
Listening to music
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