Summary
Overview
Work History
Education
Skills
Certification
POS Systems
Timeline
Generic

Chandra Smock

Danville, IN

Summary

Dynamic General Manager with a proven track record at Wings Ect, excelling in inventory management and staff training. Expert in vendor relations and operational procedures, driving efficiency and enhancing customer satisfaction. Recognized for implementing effective budget management strategies and fostering a collaborative team environment to achieve business growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Wings Ect
Avon
03.2023 - Current
  • Managed inventory and supply chain to maintain optimal stock levels.
  • Oversaw daily operations to ensure seamless service and customer satisfaction.
  • Directed staff training programs to enhance team performance and service quality.
  • Implemented operational procedures to improve workflow efficiency across departments.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Guided management and supervisory staff to promote smooth operations.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.

Bar Manager

Clax Shack
09.2018 - 02.2023
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Purchased food and cultivated strong vendor relationships.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Managed bar operations and ensured compliance with health and safety regulations.

Event Manager

CRG Events
01.2017 - 03.2019
  • Trained and supervised event staff to complete tasks on time.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Coordinated florists, photographers, and musicians for events.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Negotiated with vendors to achieve most favorable terms.
  • Developed creative themes for events and created related activities to engage attendees.

General Manager

Black Swan Brewpub
01.2015 - 03.2017
  • Trained new employees on proper protocols and customer service standards.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Formulated policies and procedures to streamline operations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Managed budget implementations, employee evaluations, and contract details.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

Master Of Social Work - Sociology

IUPUI
Indianapolis, IN

Skills

  • Cocktail Knowledge
  • Equipment Maintenance
  • Suggestive Selling
  • Labor Cost Controls
  • Customer Needs Assessments
  • POS
  • Shift Scheduling
  • Group Reservations Management
  • Guest Interaction
  • Staff Scheduling
  • Vendor Management
  • Inventory management
  • Budget management
  • Staff training
  • Vendor relations
  • Customer service
  • Operational procedures

Certification

  • Food Safety certified and training - 2010 to Current
  • Indiana liquor license and training- 2012 to Current

POS Systems

Aloha

Square

Toast

Timeline

General Manager

Wings Ect
03.2023 - Current

Bar Manager

Clax Shack
09.2018 - 02.2023

Event Manager

CRG Events
01.2017 - 03.2019

General Manager

Black Swan Brewpub
01.2015 - 03.2017

Master Of Social Work - Sociology

IUPUI
Chandra Smock