Chandra Bhanu Shukla
Bengaluru
Summary
Experienced and self motivated Manager beingingforth valueable industry experience and a passion for management. Results oriented with a proven track record of working collaboratively with team members to achieve goals. Experienced in Signature Sales cloud and adept at effectively managing all operations. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Manager Technical Support Engineering
Salesforce
Bengaluru
09.2022 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
Sr. Swarm Lead
Salesforce
Hyderabad
08.2020 - 08.2022
- Assist a team of success engineers who assist 3rd party developers to troubleshoot their development issues with Marketing cloud platform implementation
- Driving core metrics for the team along with escalation management
- Driving knowledge engament within the team via case walk across all the skill groups
- Helping the new resources from interview, onboarding till alignment to the process
- Working with my manager and the team to help drive core metrics while closely collaborating with other stakeholders across the geo’s
- Working as Quarter Back Engineer to help address Executive Escalation
- Executed customer focused analysis, Know your customer initative to bring signature success value
Senior Signature Sucess Engineer
Salesforce
Hyderabad
08.2018 - 07.2020
- Worked as Pillar lead Indutry pillar
- Helped in resolving sev-1 in TCRM, Mobile , Community, Integration lighnting
- Trained new TE and onbaoreded them
- Curated Specific training for New TE based on their expertise
- Helped Managemnet to reduce unnecessary GHO count and GUS investigation
- Part of TCRM of expert journey programme and running office hours
- Part of TCRM TCD intitaive of R&D team
- Ran cross GEO office hours to helped
Salesforce Success Engineer
Salesforce
Hyderabad
08.2016 - 07.2018
- Assist 3rd party developers to troubleshoot their development issues with salesforce.com APIs, Apex, Visualforce and implementation of other salesforce.com developer products
- Develop Demo implementation for troubleshooting purposes and analyzing the behavior of the impacted application and take initiative to create knowledge base materials
- Providing the best available development solution to the customer for their issue and help them in resolving it via best practices
- Additional Responsibilities: 1
- SME for on floor support, helping the new resources to align with the process
- 2
- Consultant – Based on the customer’s issue, providing the consultant services
Software Engineer
Infosys Ltd
Bengaluru
02.2014 - 07.2016
- Established best practices for coding standards within team environment.
- Debugged existing application functionality to identify areas of improvement.
- Refactored existing codebase for improved readability and maintainability.
- Collaborated closely with project managers, designers, and other developers in order to complete tasks efficiently and effectively.
- Leveraged Agile methodologies to move development lifecycle rapidly through initial prototyping to enterprise-quality testing and final implementation.
Web Developer
Vyomtechnosoft Pvt Ltd
Bengaluru
01.2013 - 01.2014
- Developed web applications using HTML, CSS, JavaScript and JQuery.
- Debugged client-side issues related to web development projects.
- Tested cross-browser compatibility for websites and applications in Chrome, Firefox, Safari, Opera and Internet Explorer.
- Provided technical support in resolving customer issues related to web development projects.
Education
B.Tech - Computer Science
GBTU Lucknow
06-2012
Skills
- Customer Relationship Management (CRM)
- Complex Problem-Solving
- Performance Evaluations
- Key Performance Indicators
- Strategic Planning
- Operations Management
- Team Leadership
- Innovation management
- Salesforce Infrastructure
Certification
- Salesforce Certified Platform Developer I
- Salesforce Certified Platform App Builder
- Salesforce Certified Administrator
- Salesforce Certified Service Cloud Consultant
- Salesforce Certified Sales Cloud Consultant
- Salesforce Certified Einstien Analytics and Discovery Consultent
- Salesforce Certified Application Architect
- Salesforce Certified Data Architect
- Salesforce certified Sharing and Visibility Architect
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Insta Awards from "Infosys"
- Employee Trailblazer award from Salesforce
Timeline
Manager Technical Support Engineering
Salesforce
09.2022 - Current
Sr. Swarm Lead
Salesforce
08.2020 - 08.2022
Senior Signature Sucess Engineer
Salesforce
08.2018 - 07.2020
Salesforce Success Engineer
Salesforce
08.2016 - 07.2018
Software Engineer
Infosys Ltd
02.2014 - 07.2016
Web Developer
Vyomtechnosoft Pvt Ltd
01.2013 - 01.2014
B.Tech - Computer Science
GBTU Lucknow
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