Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHANDRABHARATHI ALLURU

Hyderabad

Summary

An employee with a strong work ethic and passion for tackling new challenges. Flexibility and outstanding interpersonal skills showcased my results-oriented personality. Adapt at functioning efficiently without supervision and picking up new skills rapidly. To obtain a stimulating job in a company where I can fully develop myself and reach my potential, all the while using my academic, artistic, and logical abilities to support the organization's growth

Overview

6
6
years of professional experience

Work History

Assistant Manager

Concentrix Daksh
Hyderabad
06.2023 - 06.2024
  • Managed a team of 26 employees, setting goals and delegating tasks to ensure that deadlines were met
  • Developed and monitored KPIs to ensure that goals and objectives were met on time effectively
  • Analyzed business performance data & Reporting Production count and quality targets and forecasted business results for upper management
  • Data representation for RCA to the client
  • Tracking down the key concerns and bringing them to the client along with the RCA and potential solutions
  • Analysis of the existing policies proposed by the client & highlighting the unusual trends
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
  • Delegated daily tasks to team members to optimize group productivity
  • Directed and led employees, supervising activities to drive productivity and efficiency
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Led employee performance evaluations and rewarded top performers to retain quality personnel
  • Assured the team to be 100% compliant and adhere to the governance parameters as per the expectations set by the client
  • Assured the team was bound to confidentiality as the process was Trust & Safety
  • Performing compliance audits irrespective of career level ensuring the compliant guidelines were adhered to and met as per client

Team Lead (Sr. SME)

Concentrix Daksh
Hyderabad
06.2021 - 06.2023
  • Implemented a system for tracking and reporting on team performance, providing key insights for management
  • Assigned tasks based on individual strengths and weaknesses, resulting in improved team collaboration and effectiveness
  • Evaluated RCA on Client based tasks & ad-hoc projects that resulted in better policies & user-friendly tool
  • Supporting the team in gray-area cases
  • Cascading client and operational updates to the team
  • Monitored the inflow and red flags if the inflow was going above capacity
  • Conducting the calibration calls and discussing the error cases to streamline the team
  • Conducting knowledge checks and analyzing the root cause of errors
  • Template building to perform various day-to-day activities
  • Performing live audits related to process, policy & compliance as part of BAU activities
  • Handled the workflow of 164 members with 100% compliance
  • Handled random client visits with good feedback maintaining & exceeding the client-set expectations on Trust & safety
  • Maintained harsh calls on Zero tolerance policy
  • Appreciated by client for a job well done & by higher management for being fanatical to client & staff

Content Review Analyst

Concentrix Daksh
Hyderabad
02.2019 - 06.2021
  • Video reviewing and ensuring the videos are compliant with the client-set guidelines
  • Pilot for 3 lines of businesses
  • Generated ideas that helped on policy change along with the streamlining of process.

Software Quality Analyst

Wipro BPS
Hyderabad
01.2018 - 01.2019
  • The main objective at Wipro is to analyze the data using Li-DAR technology which helps in improving the SDC & its behavior in real life
  • We use different internal customized tools including Google Street View
  • Preparing Monthly, Quarterly and Yearly internal newsletters about the Process, our works & live/ real-time behavior of SDC
  • As a POC, supervising daily workflow and workforce allocation across the team following the Project/team requirement
  • Qualified in many workflows like Crowd compute, Fused sign labeling, many ad-hoc tasks, LSL which is only handled by our team.

Education

Bachelor of Technology - Electronics and Communication Engineering

Vignan's Nirula Institute of Technology and Science for Women
05.2016

Skills

  • Ability to Work Under Pressure
  • Fast Learner
  • Effective Time Management
  • Adaptability
  • Communication Skills
  • Leadership

Languages

  • English
  • Telugu
  • Hindi

Timeline

Assistant Manager

Concentrix Daksh
06.2023 - 06.2024

Team Lead (Sr. SME)

Concentrix Daksh
06.2021 - 06.2023

Content Review Analyst

Concentrix Daksh
02.2019 - 06.2021

Software Quality Analyst

Wipro BPS
01.2018 - 01.2019

Bachelor of Technology - Electronics and Communication Engineering

Vignan's Nirula Institute of Technology and Science for Women

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CHANDRABHARATHI ALLURU