CHANDRABHARATHI ALLURU
Hyderabad
Summary
An employee with a strong work ethic and passion for tackling new challenges. Flexibility and outstanding interpersonal skills showcased my results-oriented personality. Adapt at functioning efficiently without supervision and picking up new skills rapidly. To obtain a stimulating job in a company where I can fully develop myself and reach my potential, all the while using my academic, artistic, and logical abilities to support the organization's growth
Overview
6
6
years of professional experience
Work History
Assistant Manager
Concentrix Daksh
Hyderabad
06.2023 - 06.2024
- Managed a team of 26 employees, setting goals and delegating tasks to ensure that deadlines were met
- Developed and monitored KPIs to ensure that goals and objectives were met on time effectively
- Analyzed business performance data & Reporting Production count and quality targets and forecasted business results for upper management
- Data representation for RCA to the client
- Tracking down the key concerns and bringing them to the client along with the RCA and potential solutions
- Analysis of the existing policies proposed by the client & highlighting the unusual trends
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness
- Delegated daily tasks to team members to optimize group productivity
- Directed and led employees, supervising activities to drive productivity and efficiency
- Coached team members and delivered constructive feedback to promote better productivity and build confidence
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Assured the team to be 100% compliant and adhere to the governance parameters as per the expectations set by the client
- Assured the team was bound to confidentiality as the process was Trust & Safety
- Performing compliance audits irrespective of career level ensuring the compliant guidelines were adhered to and met as per client
Team Lead (Sr. SME)
Concentrix Daksh
Hyderabad
06.2021 - 06.2023
- Implemented a system for tracking and reporting on team performance, providing key insights for management
- Assigned tasks based on individual strengths and weaknesses, resulting in improved team collaboration and effectiveness
- Evaluated RCA on Client based tasks & ad-hoc projects that resulted in better policies & user-friendly tool
- Supporting the team in gray-area cases
- Cascading client and operational updates to the team
- Monitored the inflow and red flags if the inflow was going above capacity
- Conducting the calibration calls and discussing the error cases to streamline the team
- Conducting knowledge checks and analyzing the root cause of errors
- Template building to perform various day-to-day activities
- Performing live audits related to process, policy & compliance as part of BAU activities
- Handled the workflow of 164 members with 100% compliance
- Handled random client visits with good feedback maintaining & exceeding the client-set expectations on Trust & safety
- Maintained harsh calls on Zero tolerance policy
- Appreciated by client for a job well done & by higher management for being fanatical to client & staff
Content Review Analyst
Concentrix Daksh
Hyderabad
02.2019 - 06.2021
- Video reviewing and ensuring the videos are compliant with the client-set guidelines
- Pilot for 3 lines of businesses
- Generated ideas that helped on policy change along with the streamlining of process.
Software Quality Analyst
Wipro BPS
Hyderabad
01.2018 - 01.2019
- The main objective at Wipro is to analyze the data using Li-DAR technology which helps in improving the SDC & its behavior in real life
- We use different internal customized tools including Google Street View
- Preparing Monthly, Quarterly and Yearly internal newsletters about the Process, our works & live/ real-time behavior of SDC
- As a POC, supervising daily workflow and workforce allocation across the team following the Project/team requirement
- Qualified in many workflows like Crowd compute, Fused sign labeling, many ad-hoc tasks, LSL which is only handled by our team.
Education
Bachelor of Technology - Electronics and Communication Engineering
Vignan's Nirula Institute of Technology and Science for Women
05.2016
Skills
- Ability to Work Under Pressure
- Fast Learner
- Effective Time Management
- Adaptability
- Communication Skills
- Leadership
Languages
- English
- Telugu
- Hindi
Timeline
Assistant Manager
Concentrix Daksh
06.2023 - 06.2024
Team Lead (Sr. SME)
Concentrix Daksh
06.2021 - 06.2023
Content Review Analyst
Concentrix Daksh
02.2019 - 06.2021
Software Quality Analyst
Wipro BPS
01.2018 - 01.2019
Bachelor of Technology - Electronics and Communication Engineering
Vignan's Nirula Institute of Technology and Science for Women