Chandra Bhushan Tiwari

• Oversaw Product Lifecyle of various SRE Products ranging from the Product Development at the POC phase to features addition in the beta phase to Product Maturity post GA release phase
• Worked on designing & led the development of different product features such as RBAC, Report Generations, Automation with DevOps framework etc
• Collaboration with multiple teams to define and prioritize features for the products
• Delivered onboarding & training for the users of the products.

• Managed team of over 50 associates towards achieving successful deliverables within deadlines
• Owned development lifecycle and production support for multiple applications, ensuring alignment with stakeholder needs
• Led SRE implementation from ground up, as part of Digital Transformation
• Engaged with Stakeholders & formulated high level SRE roadmap and strategic implementation plan for entire landscape including assessment of around 10 products that included more than 50 existing applications
• Partnered with Agile Coaches & Scrum Masters to shape the roadmap, refine the backlog with prioritization, creation of Definition of Done & Acceptance Criteria
• Synchronized efforts with the development & operation teams to ensure the roadmap adherence across products
• Conducted multiple stakeholders & internal team SRE trainings to raise more Product awareness as well to adopt a cultural shift
• Piloted the SRE Transformation with a proof of concept for a monitoring solution leading to the successful implementation of SRE dashboards to enhance product reliability and user experience
• Guided teams in conducting Root Cause Analysis following major incidents, ensuring timely issue resolution, and fostering a continuous improvement mindset
• Enhanced the Business dashboards for better visualization and failure tracking in different Products.

Product: AIV (An implementation project with the objective to share AI models in one common platform)

• Led the product development from the POC phase until release
• Worked together with other teams to develop features such as Chatbots, NLP, text analytics, text mining and prediction
• Directed sessions with different stakeholders to share the Product features & refine the roadmap
• Gained hands on technical experience in Cloud, DevOps, Automation, Kubernetes & IaC Tools

Products: SAP (Finance domains)

• Oversaw the product lifecycle for 4 distinct products as a Product Owner, starting from the Product Development driving vision alignment, prioritizing backlogs in response to user needs, and fostering cross-functional collaboration to ensure timely and impactful deliveries
• Orchestrated the transition of the Legal & Finance Systems based on legacy systems to SAP, enhancing operational efficiency
• Drove the implementation, deployments, and optimization of SAP modules
• Organized regular Product Awareness trainings with stakeholders & business users
• Promoted initiatives for operational improvements, advocating for automation and process enhancements to better align with product objectives
• Translated complex business processes into actionable technical requirements, ensuring alignment with company goals
• Coordinated with development and cross-functional teams ranging from new feature implementations such as Content Management, Taxation Reporting, Legal Entity Split etc., ensuring seamless external system and application integrations
• Led several SAP upgrades, Database Migration from Oracle to SAP HANA, ensuring seamless integration with existing infrastructure and minimal downtime
• Facilitated user training post major activities ensuring smooth adoption and 50% reduction in user-reported issues
• Managed monthly user feedback sessions, iterating on solutions, and driving a 25% increase in user satisfaction.