CHANDRA BOSE MALISETTY
SENIOR RELATIONSHIP MANAGER
Hyderabad
Summary
Dynamic Platinum Brand Ambassador with a proven track record at American Express Banking Corp., excelling in enhancing brand visibility and customer engagement through strategic social media content and effective marketing campaigns. Skilled in relationship building and performance improvement, adept at analyzing campaign results to boost future engagements. Successfully expanded customer base through innovative referral programs and in-depth product knowledge.
Overview
9
9
years of professional experience
4
4
Certifications
Work History
PLATINUM BRAND AMBASSADOR
AMERICAN EXPRESS BANKING CORP.
HYDERABAD
10.2015 - Current
- Increased social media presence for various brands by generating quality content during marketing events and sharing it on multiple platforms.
- Analyzed campaign performance to refine tactics and boost future engagement.
- Implemented referral program that incentivized word-of-mouth promotion, expanding customer base.
- Managed inventory levels at promotional events to ensure adequate product supply while minimizing waste or shortages.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Attended industry conferences to keep abreast of market trends and network with potential partners.
- Engaged with potential customers to foster positive brand image, leading to increased consumer interest.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Generated leads for future business opportunities by collecting customer contact information during promotional events.
- Boosted brand visibility at major events by representing and speaking knowledgeably about products.
- Monitored competitor activity to recommend adjustments to our brand positioning.
- Maintained detailed records of promotional activities, results achieved, and areas for improvement to inform future campaigns.
Education
B.Tech - Mechanical Engineering
AURORA ENGINEERING COLLEGE
Hyderabad05.2013
Skills
Relationship builder
Showed understanding of customer's personal style and preferences when offering product advice
Well-qualified Job Title familiar with skills and abilities needed to succeed Possessing strengths in task prioritization and customer service Ready to leverage training and experience to take on new professional challenges
Communicated product information with confidence and educated consumers about company
Mind for marketing
Performance improvement
Sales expertise
Public Relations
Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge
Languages
Telugu
Intermediate (B1)
Hindi
Upper intermediate (B2)
English
Advanced (C1)
Tamil
Elementary (A2)
Certification
BEST PLATINUM CARD SELLER FROM HYDERABAD AND TAKEN AN AWARD FROM CEO
Interests
Keen on the Platinum Charge Card and Centurion Card and Every much in learning new things about the credit cards from the other banks
Timeline
South India Topper for Platinum Charge card
07-2024
South India Topper for Platinum Charge Cards from 22 Months
07-2024
Topper in South India for Platinum Charge Cards
01-2018
BEST PLATINUM CARD SELLER FROM HYDERABAD AND TAKEN AN AWARD FROM CEO
12-2017
PLATINUM BRAND AMBASSADOR
AMERICAN EXPRESS BANKING CORP.
10.2015 - Current
B.Tech - Mechanical Engineering
AURORA ENGINEERING COLLEGE