Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Chandra Giri Sai Patnaik Manapuram

Visakhapatnam

Summary

Seasoned Dialer with background in managing automated outbound call systems and optimizing dialing strategies. Strengths include advanced technical skills, problem-solving abilities, and effective communication. Previous work made significant improvements to dialing strategy efficiency and call center productivity. Skilled at training staff on system use and troubleshooting software issues. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Results-driven Dialer with a proven track record of high productivity and efficient task completion. Specialize in predictive dialing systems, campaign management, and data analysis to optimize call center operations. Excel in communication, problem-solving, and adaptability, ensuring seamless integration of technology with team objectives for improved performance.

Overview

8
8
years of professional experience

Work History

Workforce Management Analyst

concentrix daksh india private limited
Visakhapatnam
09.2016 - 05.2024
  • Assisted in the development of dialer campaigns and strategies to maximize customer engagement.
  • Monitored, tracked, and reported on dialer performance metrics to ensure optimal contact rates.
  • Resolved technical issues with the dialer software as they arose.
  • Created detailed reports regarding call volumes, response rates, and other pertinent data.
  • Developed customized reports from collected data for internal review by management.
  • Generated statistical analysis of each campaign's performance using various metrics.
  • Assisted staff with technical issues by performing simple troubleshooting and registering helpdesk tickets with IT department.
  • Provided data-driven recommendations to management regarding staffing strategies and operational efficiencies.
  • Performed regular audits of timekeeping systems to identify discrepancies or errors.
  • Generated ad hoc reports upon request from senior leadership team members.

Education

SSC -

Trishul Ramana Public School
Vizianagaram

Board of intermediate -

Narayana Junior College
Vizianagaram

Bachelor of Computer Science -

Andhra University
Visakhapatnam

Skills

  • CRM software
  • Service level agreements
  • Microsoft Excel
  • Report writing
  • Compiling data
  • worked with inbound and outbound process
  • Hands on experience with Avaya,Aspect and Genesys tools
  • Quick learner and able to work under pressure

Languages

Telugu
First Language
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1

Accomplishments

  • Taken a part in dialer migration
  • Prepared reports to achieve internal and external goals
  • Received VOC of 10 continuous 2 years from clients
  • Awarded as Top performer many times in my 7 years carrier

Timeline

Workforce Management Analyst

concentrix daksh india private limited
09.2016 - 05.2024

SSC -

Trishul Ramana Public School

Board of intermediate -

Narayana Junior College

Bachelor of Computer Science -

Andhra University
Chandra Giri Sai Patnaik Manapuram