Chandraja K.S
MEDICAL DEVICES ENGINEER
PALAKKAD,KL
Summary
Experienced customer relationship manager and skilled in documentation with over 3 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
4
4
years of professional experience
15
15
years of post-secondary education
6
6
Certifications
4
4
Languages
Work History
MEDICAL DEVICES ENGINEER
Dr.L.PRAKASH
PALAKKAD, KERALA
04.2021 - Current
- Oversaw daily operations to ensure high levels of productivity.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Used Pages, keynote and other software tools to create documents and other communications.
Customer Service Manager
Zion Creations
Kochi, Kerala
10.2017 - 12.2020
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals
- Broadened strategic business plans to promote growth and sales goals while managing customer service executives and building long-lasting customer relationships
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Collaborated with executives to improve customer service processes and support structures company-wide
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags
- Followed through with client requests to resolve problems.
Education
B.Tech - ElectronicsAndCommunicationsEngineering
JAWAHARLAL COLLEGE oF ENGINEERING AND TECHNOLOGY
PALAKKAD 04.2013 - 04.2017
PLUS TWO - COMPUTER SCIENCE
BEMHSS
PALAKKAD 06.2011 - 06.2013
SSLC -
K.M.C.E.M.G.H.S.S
06.2002 - 03.2011
Skills
Engineering documents comprehension
Excellent customer relationship handling
Ability to learn, develop and polish skills
Medical terms and procedure knowledge
Certification
Certificate of Quadcopter Workshop, NRC India.
Timeline
MEDICAL DEVICES ENGINEER
Dr.L.PRAKASH
04.2021 - Current
Customer Service Manager
Zion Creations
10.2017 - 12.2020
Certificate of Kerala Startup Mission.
12-2016
Certificate of EDC, JCET.
07-2016
Certificate of Quadcopter Workshop, NRC India.
02-2016
Certificate of Amana Toyota-Toyotec Engineering Fest.
02-2016
Certificate of Entreprenia15, NSS College of Engineering.
09-2015
Certificate of UVSofts Technologies-Android App Development.
08-2014
B.Tech - ElectronicsAndCommunicationsEngineering
JAWAHARLAL COLLEGE oF ENGINEERING AND TECHNOLOGY
04.2013 - 04.2017
PLUS TWO - COMPUTER SCIENCE
BEMHSS
06.2011 - 06.2013
SSLC -
K.M.C.E.M.G.H.S.S
06.2002 - 03.2011