Event management
Chandraja K.S
Customer Relation Manager
Ernakulam,KL
Overview
4
4
Languages
6
6
Certifications
15
15
years of post-secondary education
3
3
years of professional experience
Work History
Customer Service Manager
Zion Creations
Kochi, Kerala
10.2017 - 08.2020
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Broadened strategic business plans to promote growth and sales goals while managing customer service executives and building long-lasting customer relationships.
- Contacted existing and prospective customers by phone or email on consistent basis, which resulted in regularly surpassing sales targets.
- Collected customer feedback and made process changes to exceed customer satisfaction goals .
- Collaborated with executives to improve customer service processes and support structures company-wide.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
Education
SSLC -
K.M.C.E.M.G.H.S.S
PALAKKAD 06.2002 - 03.2011
PLUS TWO - Computer Science
B.E.M.H.S.S
PALAKKAD 06.2011 - 06.2013
B.Tech - Electronics And Communications Engineering
JCET
PALAKKAD 04.2013 - 04.2017
Skills
Inter-department collaboration
Certification
Certificate of Quadcopter Workshop, NRC India.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Books
Filims
Arts
Gardening
Quote
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Timeline
Customer Service Manager
Zion Creations
10.2017 - 08.2020
Certificate of Kerala Startup Mission.
12-2016
Certificate of EDC ,JCET.
07-2016
Certificate of Quadcopter Workshop, NRC India.
02-2016
Certificate of Amana Toyota-Toyotec Engineering Fest.
02-2016
Certificate of Entreprenia15, NSS College of Engineering..
09-2015
Certificate of UVSofts Technologies-Android App Development.
08-2014
B.Tech - Electronics And Communications Engineering
JCET
04.2013 - 04.2017
PLUS TWO - Computer Science
B.E.M.H.S.S
06.2011 - 06.2013
SSLC -
K.M.C.E.M.G.H.S.S
06.2002 - 03.2011
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