Chandrakala L Gowda
AVP - AML Investigations
Hyderabad
Summary
Dynamic financial services professional with 18 years of comprehensive experience in operations management, specializing in retail banking, compliance, and risk management. Expertise includes financial investigations, Sanctions, transaction monitoring, and transfer of Assets as par ot Transfer agency operations, with a strong focus on process improvement. Recognized for implementing effective strategies that enhance operational efficiency while ensuring adherence to regulatory standards. A consistent history of delivering impactful results and spearheading continuous improvement initiatives underscores a commitment to excellence in the industry.
Overview
21
21
years of professional experience
4
4
Languages
Work History
Sr. Compliance Officer (AVP) - AML Transaction Monitoring
J.P. Morgan Services India Pvt. Ltd
02.2018 - Current
- - Lead a group of AML Investigators in Conducting Global transnational analysis to prevent the use of money laundering; terrorist financing, multi-jurisdictional crimes and across EMEA and NAMR regions
- - Provide ongoing coaching and mentorship, particularly in navigating complex or high-risk scenarios related to AML, KYC, PEP screening, and Negative News escalations. Implementing a new transaction auditing system that reduced false positives by 35%, enhancing efficiency and accuracy of investigations.
- - Lead performance management efforts by conducting timely performance appraisals
- - Liaising with multiple Global Stakeholders and top executives regarding Legal and Compliance matters across various EMEA and NAMR jurisdictions for multifaceted clients.
- - Lead and support OFAC Sanctions/Rejects and blocks and unblocks projects
- - Lead the AML ACE Program across 180+ employees, which primarily focus on the improvement of quality across line review
- - Lead the Working Group Committee
- - Lead the Stakeholder Synergy initiative – Initiative to enhance the network
- - Innovator - Thinks outside of the box and have come up with multiple Improvement ideas during the transition phase. Usage of LLM Suite, web scrape and multiple macro enhancements.
- - Networks effectively with colleagues across the Globe/wider team and part of multiple BRGs at site level initiatives.
- - Lead the Employee Engagement team and actively participated in WOTM/Diversity, Equity & Inclusion networking sessions, events across locations
- - Member of Hyderabad Sports committee(site level initiative): Lead multiple sports and engagement initiatives at Hyderabad site level
- - Designed and published the Quarterly Newsletter across Risk and Compliance team in Hyderabad.
- Active in:
- - Lead the Employee Engagement team and actively participated in WOTM/Diversity, Equity & Inclusion networking sessions, events across locations
- - Member of Hyderabad Sports committee(site level initiative): Drive multiple sports and engagement initiatives at Hyderabad site level
- - Designed and published the Quarterly Newsletter across CCOR Hyderabad
- Experience working in : MS Office ,Lexis Nexis, Screenit(PEP & Negative Media), D&B, GSM(Global Sanctions Management).
Assistant Manager
Oracle India Pvt Ltd
08.2016 - 02.2018
- Process overview: Transaction processing to collaborate and assist the Field consultants in the generation of license inventory report, retrieve relevant paper works and help customers better manage their licenses.
- Key Responsibilities as Team Leader (Assistant Manager):
- - To manage the KPI’s as against the standard set for the Stake Holders. Understanding of Volumes, Upstream Processes, Downstream Processes
- - Stakeholder Engagement to understand the volume trending and prepare the volume forecast for QoQ
- - Serves as escalation point for complex request queries and production as well as technical issues
- - Hiring candidates, coaching and assisting them on their IDP’s
Deputy Manager
Karvy Computershare Pvt. Ltd
09.2013 - 02.2015
- Process overview: We work with public companies in Australia, including many of the worlds largest, to track and deliver their shareholders’ entitlements. Services range from keeping the definitive record of legal ownership of securities to paying dividends to shareholders on our clients’ behalf; from administering meetings and tabulating voting by proxy. Update Power of Attorney/Executors details.
- Key Responsibilities:
- - Managing a team of 21 members with 26 sub process
- - Direct reporting to Onshore General Manager as well as dotted line reporting in India
- - Driving operation discipline by ensuring team meets productivity, quality and ageing metric
- - Reviewing the audit controls within the process, identify any GAP and place controls
- - Monitoring daily operations, reviewing weekly productivity and quality of the unit with expected standards and SLA.
Team Leader
J.P. Morgan Services India Pvt. Ltd
09.2007 - 09.2013
- Key Responsibilities as Operations Supervisor/Team Leader:
- - Responsible for handling a team of 14 Team members and 2 Operations Analysts’
- - Ensure to monitor 22 sub functions run smoothly Monitoring daily operations, reviewing weekly productivity and quality of the unit with expected standards and SLA
- - Process Re-engineering: Described the functions which can be worked in day shift and process that can work during the night to utilize seating capacity and QTP (System)utilization without impacting the SLA.
Sr. Associate
Fidelity Investments
04.2005 - 04.2007
- Key Responsibilities:
- - Transaction processing of 401K, 403B Funds of participants by the worldwide customers of Fidelity Investments and responsible for Authorizing of loan payments for various financial Institution across USA and transferring of funds to internally(Plan to plan) as well as with other Financial Institutions.
Education
MBA - Accounting And Finance
Jawaharlal Nehru National College of Engineering
Shimoga, Karnataka06.2003
B.Com - undefined
Acharya Tulasi National College of Commerce
Shimoga, Karnataka05.2001
Skills
Operations oversight
Accomplishments
- Recognitions (Global):
- - Impact Award Winner for driving process excellence – One of the prestigious award/recognition at Global level – 2022
- - Been nominated for Impact Award in 2023 for culture carrier
- - Awarded as High-Performance Culture Presenter Award for the year 2008. 1 of 3 people recognized in Team of 145 HC
- - Nominated for ICON – Best team award – 2012 (Global Award)
- - Have been recognized as RMC Employee Excellence Award for Q3 and Q4 2021
- - Multiple nominations sent for the RM&C Employee Excellence Awards
- Recognitions (Regional):
- - Business Excellence Award 2025
- - Transformer Award in 2022
- - Have won Juggernaut - Best Team leader award for the month of May’2013
- - Have won the Trailblazers - Best Team award for Q3 – 2012
- - Women in Spotlight winner of 2021, Q4 for Innovation leading to efficiency
- Achievements:
- - Have incorporated 15 JDI’s (Just Do It) and 10 MWI(Most Wanted Improvement) process improvement ideas to deliver a high-performance culture in the team
- - Have done FTR projects on QTP (First Touch Resolution) : Reduction in multiple touch points by implementing automation projects – Overall save of 5 FTE’s
- - Automation of request creation in Pega as well as ESDS application, SVPCO/EDI Closure, Image saving, updating notes and updating the notes in Client Claim System
- - Traveled to Indianapolis, USA for training on 10 functions that were to be migrated to Bangalore – Feb 2008
- - Visited Melbourne office to gain an understanding of the impeding of one of the application(Workflow) in order to provide support to the Australian operations in 2013
- - Have Implemented automation idea of web scraping for FCA/BaFin automation of alerts and received multiple recognitions.
- - Collaborated with cross-functional teams to design a real-time monitoring dashboard in Tableau that enhanced Inventory Management
Interests
Travelling, Gardening, Sports and Volunteering/goodworks initiatives
Disclaimer
Place: Hyderabad Chandrakala Gowda
Career break
1.5 years due to maternity and child care
Timeline
Sr. Compliance Officer (AVP) - AML Transaction Monitoring
J.P. Morgan Services India Pvt. Ltd
02.2018 - Current
Assistant Manager
Oracle India Pvt Ltd
08.2016 - 02.2018
Deputy Manager
Karvy Computershare Pvt. Ltd
09.2013 - 02.2015
Team Leader
J.P. Morgan Services India Pvt. Ltd
09.2007 - 09.2013
Sr. Associate
Fidelity Investments
04.2005 - 04.2007
B.Com - undefined
Acharya Tulasi National College of Commerce
MBA - Accounting And Finance
Jawaharlal Nehru National College of Engineering